Opensubtitles down does not work

[Henry78 0]

Hi!

I appreciate any help debugging this.

I'm running Emby Server 4.7.0.32 beta in a FreeBSD jail for some years now. I don't use Subtitles download a lot, but it worked fine in the past. But it's broken for a while now. I just get "No results found. Have you configured subtitle downloading".

I did. To be sure, I verified that my credentials are still valid by logging in to opensubtitles.org. I manually searched the movie's name ('Hereditary') and IMDB Id from Emby's metadata ("tt7784604") in opensubtitles.org, setting the language to the same one configured when doing subtitles search ('English') and I get some results. So I wonder why Emby Server gets none.

I verfied that my Emby server IP is not blocked. Also checked the Library settings regarding opensubtitles language (is still "English"), though I think this is only relevant for automatic subtitles downloading.

I attached the Emby and tcpdump logs, but myself could not find any interesting.

I appreciate an help to pin down the problem

 

Relevant section from Logfiles (debug on):

2022-05-01 21:02:54.674 Debug Server: http/1.1 GET http://‌‍‍emby.home.hellex.online‌/emby/Items/243495/RemoteSearch/Subtitles/en?MediaSourceId=43dbf7b98270c86e6714bc0382a24b62&X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox&X-Emby-Device-Id=TW96aWxsYS81LjAgKFgxMTsgTGludXggeDg2XzY0OyBydjo4MC4wKSBHZWNrby8yMDEwMDEwMSBGaXJlZm94LzgwLjB8MTYwMDI0NDYyNjEzOA11&X-Emby-Client-Version=4.7.0.32. UserAgent: Mozilla/5.0 (X11; Linux x86_64; rv:99.0) Gecko/20100101 Firefox/99.0
2022-05-01 21:02:54.676 Debug SqliteItemRepository: GetInternalId from 43dbf7b9-8270-c86e-6714-bc0382a24b62
2022-05-01 21:02:54.718 Info Server: http/1.1 POST http://‌‍‍emby.home.hellex.online‌/emby/DisplayPreferences/usersettings?userId=36e6d057f0ac49dfb21e191f11ed7994&client=emby&X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox&X-Emby-Device-Id=TW96aWxsYS81LjAgKFgxMTsgTGludXggeDg2XzY0OyBydjo4MC4wKSBHZWNrby8yMDEwMDEwMSBGaXJlZm94LzgwLjB8MTYwMDI0NDYyNjEzOA11&X-Emby-Client-Version=4.7.0.32. UserAgent: Mozilla/5.0 (X11; Linux x86_64; rv:99.0) Gecko/20100101 Firefox/99.0
2022-05-01 21:02:54.732 Info Server: http/1.1 Response 204 to 10.0.0.33. Time: 14ms. http://‌‍‍emby.home.hellex.online‌/emby/DisplayPreferences/usersettings?userId=36e6d057f0ac49dfb21e191f11ed7994&client=emby&X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox&X-Emby-Device-Id=TW96aWxsYS81LjAgKFgxMTsgTGludXggeDg2XzY0OyBydjo4MC4wKSBHZWNrby8yMDEwMDEwMSBGaXJlZm94LzgwLjB8MTYwMDI0NDYyNjEzOA11&X-Emby-Client-Version=4.7.0.32
2022-05-01 21:02:55.052 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc
2022-05-01 21:02:55.668 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc
2022-05-01 21:02:55.730 Debug Server: http/1.1 Response 200 to 10.0.0.33. Time: 1057ms. http://‌‍‍emby.home.hellex.online‌/emby/Items/243495/RemoteSearch/Subtitles/en?MediaSourceId=43dbf7b98270c86e6714bc0382a24b62&X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox&X-Emby-Device-Id=TW96aWxsYS81LjAgKFgxMTsgTGludXggeDg2XzY0OyBydjo4MC4wKSBHZWNrby8yMDEwMDEwMSBGaXJlZm94LzgwLjB8MTYwMDI0NDYyNjEzOA11&X-Emby-Client-Version=4.7.0.32

tcpdump [...] host api.opensubtitles.org (HTTPS, so sadly no payload)

21:04:05.603646 IP 10.0.0.11.62184 > 172.64.192.9.443: Flags [P.], seq 1496845848:1496846003, ack 1545636004, win 1029, length 155
21:04:05.604804 IP 10.0.0.11.62184 > 172.64.192.9.443: Flags [.], seq 155:1555, ack 1, win 1029, length 1400
21:04:05.604838 IP 10.0.0.11.62184 > 172.64.192.9.443: Flags [P.], seq 1555:1678, ack 1, win 1029, length 123
21:04:05.644700 IP 172.64.192.9.443 > 10.0.0.11.62184: Flags [.], ack 1555, win 79, length 0
21:04:05.685386 IP 172.64.192.9.443 > 10.0.0.11.62184: Flags [.], ack 1678, win 79, length 0
21:04:05.685509 IP 172.64.192.9.443 > 10.0.0.11.62184: Flags [P.], seq 1:1391, ack 1678, win 79, length 1390
21:04:05.685523 IP 172.64.192.9.443 > 10.0.0.11.62184: Flags [P.], seq 1391:1725, ack 1678, win 79, length 334
21:04:05.685535 IP 10.0.0.11.62184 > 172.64.192.9.443: Flags [.], ack 1725, win 1003, length 0
21:04:05.685538 IP 172.64.192.9.443 > 10.0.0.11.62184: Flags [P.], seq 1725:1751, ack 1678, win 79, length 26
21:04:05.725231 IP 10.0.0.11.62184 > 172.64.192.9.443: Flags [.], ack 1751, win 1029, length 0

Edited May 1, 2022 by Henry78

[Luke 42085]

@Henry78 it seems to be working just fine from here. Look at all these results i'm getting for the same movie:

[Henry78 0]

@Luke

 

Well, that's why I ask for pointers on how to debug this, because here the search returns no results, which is just not true.

 

Edited May 3, 2022 by Henry78

[Luke 42085]

Are you using a VPN?