Star Trek Picard Trailer locks up Emby on Chrome, Edge, and Android

[dcruff 15]

Trailers seem to be working fine for other movies and series, but when I choose 'Star Trick - Picard' trailer, I get a message: 

Video unavailable

This video is not available in your country

 

Then there is no way out of that tab except for killing it.  Used the 'back' button changes the URL in the URL field, but the screen stays on the error message.  This happens identically in both Chrome and Microsoft Edge.  I learned of this when my brother texted me that the trailer for 'Picard' was doing this to him on his Samsung Smart TV app.

 

I decided to check out my AppleTV and Roku clients and they don't appear to be able to play any of the trailers from the movie selection on any movies or series (I only tried a few that work fine under Edge).  They don't lock up like the Android app or on my pc (Chrome and Edge). The AppleTV has a tab for it, but it goes nowhere when selected - just flashes the screen and returns to where it was.  The Roku doesn't even have an option to see the trailer.

[Happy2Play 9783]

I will guess and say this trailer from TMDB @dcruff

Yes there are two bad trailers.

https://www.youtube.com/watch?v=RZ9lvNHQzLQ

https://www.youtube.com/watch?v=QvKBeOKvblI

 

Had to click next item a couple time to get No compatible stream pop up to click and back out of in Browser. 

So yes better handling of bad or restricted trailers is needed. @Luke

(I submitted requests to remove both trailers.)

 I removed them from my tvshow.nfo and rescanned corrected the bad/regional trailer failure.

  <trailer>http://www.youtube.com/watch?v=FySrgrKJguE</trailer>
  <trailer>http://www.youtube.com/watch?v=QvKBeOKvblI</trailer> (delete from nfo file)
  <trailer>http://www.youtube.com/watch?v=RZ9lvNHQzLQ</trailer> (delete from nfo file)
  <trailer>http://www.youtube.com/watch?v=KbXy0f0aCN0</trailer>
  <trailer>http://www.youtube.com/watch?v=eA-GJNebJj0</trailer>

 

Unfortunately if you do not write nfo files this can only be corrected directly in the database.

 

Edited April 19, 2022 by Happy2Play

[Luke 42085]

Yes we do need better recovery when this happens. Thanks.