Connection Issues on Android (Windows Server)

[vrntu 3]

Having a considerable amount of connection issues on my Galaxy Note 9 and Note 20 Ultra. The server will always be on, and the internet doesn't drop, but suddenly playback stops.

It doesn't load up again. Upon exiting the app the connection keeps failing - even if the server is running, and even if I'm in the same room in which my server machine is located. 

I try logging in through Emby Connect, but face the same issue. 

Have gone through all of the connection settings, opened the TCP ports, don't have any VPNs. I carry out frequent antivirus scans and my computer is free of viruses and malware. 

Usually opens up again after about 20 or 30 minutes. Sometimes has been offline for a day.

Not solved by restarting the app, restarting my phone, or restarting the server. The problem persists until suddenly it works perfectly normally.

Please help!

embyserver.txt

Edited April 15, 2022 by vrntu
Adding Emby Server log files

[Abobader 3464]

Hello vrntu,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[ebr 16185]

1 hour ago, vrntu said:

and the internet doesn't drop

Hi.  The internet wouldn't be involved here because you are attempting to access via a local LAN IP address.  It is very hard to see in your picture but it looks like maybe your wifi connection has dropped?

[Luke 42080]

@vrntu ?

[vrntu 3]

Hi, no my wifi hasn't dropped. This is my main issue - the wifi is fine, and I can access the internet. But the emby server connection drops.

(Sorry when I said internet I did mean wifi - some terminology issues)

[ebr 16185]

7 minutes ago, vrntu said:

and I can access the internet

Being able to access the internet on a phone is not an indication of wifi being functional or connected...

Perhaps it is just the picture, but it sure looks like no bars of wifi signal in one of those shots.  Is the problem only on the phone?

[vrntu 3]

Yes this issue occurs only on my phone - would you suggest I get my wifi checked out? Surely if I am able to access the internet on my phone and the server machine then the server shouldn't be dropping? I have attached a screenshot to this reply - which may make it clearer?

(Also attaching the server log)

embyserver.txt

[Luke 42080]

If wifi dropped then that means you're on the phone's mobile connection, therefore you need to use your servers remote address when trying to connect.

But inside your local network you should use the local address.

If you'd like to try our hosted web app then once you connect the first time, after that it will be able to sort this out for you and automatically switch addresses as needed:

Http://app.emby.media

[vrntu 3]

I will try this, thank you.

[Luke 42080]

Let us know how you get on. Thanks.

[vrntu 3]

Hi, just a quick point. 

I opened up the web app - and noted that the listed server address is different? Is this a point for concern? Because I get the same "connection failure" issue. 

The listed server host is 192.168.1.123

[Luke 42080]

The 192 address is the detected local network address. Are you saying it should be something different?

[vrntu 3]

The 192 address is the LAN, but the one on the emby app is 136.232.41.182 - as you can see in the screenshot.

[Luke 42080]

15 hours ago, vrntu said:

The 192 address is the LAN, but the one on the emby app is 136.232.41.182 - as you can see in the screenshot.

Right well that's probably your remote address, right?  It may have tried to connect via the remote address if the phone dropped off the lan.

[Luke 42080]

When you're on your wifi network, try clicking the add server button and then typing in the 192 address.

[vrntu 3]

Thanks for this - not having any issues on the web app.

[Luke 42080]

Can you try clicking add server and then entering the lan address?

[vrntu 3]

Yes - this worked, thanks! Had no connection issues with the web app. As you had suggested earlier - this is likely an issue with my wifi.

Thanks so much for your patience in helping me with this issue.

[Luke 42080]

Thanks for the feedback.