FireTV won't direct play 10bit HEVC

[VirulentPip 93]

Fire TV Stick (3rd Gen) 2020 so is capable of 10Bit HEVC however it is always forced into transcoding due to "Video Profile not supported" 8bit HEVC plays fine and the same files work fine on other firesticks of the same one. I am baffled as to why it won't work. Attaching ffmeg transcode log, I have no idea what I am looking at.

 

ffmpeg-transcode-abe7c833-52c1-46e4-bf77-8ef6a09f79cf_1.txt

[ebr 16169]

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

Thanks.

[VirulentPip 93]

Turns out another Firestick doing the same, but have sent logs for this one only for now.

File -  Nurses S1E10
User - Stacy

Time 07:45 UTC -- 03:45 ET (It's -4 UTC atm not 5 apparently)

I turned off transcoding for the user now it's direct streaming due to some incompatibility. 

Thanks in advance. 

[ebr 16169]

The device chain is not reporting support for HEVC 10:

04-13 08:43:59.292  4687  4687 I System.out: *** Does NOT support HEVC 10 bit

 

6 hours ago, VirulentPip said:

I turned off transcoding for the user now it's direct streaming due to some incompatibility. 

Due to exactly what?  Can we please see that ffmpeg log?

6 hours ago, VirulentPip said:

It's -4 UTC atm not 5 apparently

Yes, because we are currently under DST.

Thanks.

[VirulentPip 93]

Why would it say no support when there is? Hmm very odd. Here's the log, Video Profile not supported. 

ffmpeg-directstream-22a3038f-302f-4524-a456-b896eb462c73_1.txt

[ebr 16169]

Is the direct stream playing properly on the device?

[VirulentPip 93]

Not sure what you mean by properly, it should be direct playing that is the issue. It's less of an inconvenience than full on transcoding since I disabled that but still not acting how it should. The devices have full HEVC 10bit support.  

Edited April 13, 2022 by VirulentPip

[ebr 16169]

Hi.  I mean does the video reproduce correctly on the device?  Proper colors, smooth playback, etc.?

[VirulentPip 93]

Yes no reports of it looking bad (user is remote) and I don't have one of these sticks to hand. 

[VirulentPip 93]

I should add that Plex played back these directly no issue, but wanted to move over to Emby. So seems to be an app issue

[ebr 16169]

If you side load the standard app on the same device, does it direct play it?

https://emby.media/emby-for-android.html

[VirulentPip 93]

1 hour ago, ebr said:

If you side load the standard app on the same device, does it direct play it?

https://emby.media/emby-for-android.html

No can do, can't enter anything into Host. It's like it's waiting for keyboard input. -- Going to try the Android TV one ( is the one I have on my Nvidia Shield, AndroidTV 2.0.70g

Edited April 13, 2022 by VirulentPip

[VirulentPip 93]

Same behaviour as FireStick 2.0.70a app. However I turned off "Allow audio playback that requires transcoding" "Allow video playback that requires transcoding" and "Allow video playback that requires conversion without re-encoding" - Full HTTPS DirectPlay. 

Back to FireStick 2.0.70a with those all still unticked and bingo HTTPS DirectPlay.

[ebr 16169]

2 hours ago, VirulentPip said:

No can do, can't enter anything into Host. It's like it's waiting for keyboard input

You could not get an on-screen keyboard by just hitting select/ok?

[DarKni8 41]

@ebrmaybe the option to override highest support3d video level in future might help this issue get fixed?

[ebr 16169]

1 minute ago, DarKni8 said:

@ebrmaybe the option to override highest support3d video level in future might help this issue get fixed?

I'm afraid what that would create is a whole lot more troubleshooting over playback issues.

[DarKni8 41]

Yup , if not responsibly you will have lot more issues and logs at you hand which are not even bugs

[Luke 42077]

2 hours ago, VirulentPip said:

No can do, can't enter anything into Host. It's like it's waiting for keyboard input. -- Going to try the Android TV one ( is the one I have on my Nvidia Shield, AndroidTV 2.0.70g

You could not get an on-screen keyboard by just hitting select/ok?

[GrimReaper 4739]

23 minutes ago, ebr said:

You could not get an on-screen keyboard by just hitting select/ok?

 

13 minutes ago, Luke said:

You could not get an on-screen keyboard by just hitting select/ok?

Nope, standard Android app does not pull-up Login screen on-screen keyboard on Firesticks (don't know for other Fire devices, but I would assume same). 

Workaround for LAN is to temporary disable password for local network, upon which you can just click your way in. 

Edit: Maybe connecting an external keyboard or using FireTV mobile app would enable typing in Host/Port/Password fields? Can't test it next 3 months, though.

Edited April 13, 2022 by GrimReaper
Afterthought

[VirulentPip 93]

I'll see if they can drop of the FireStick tomorrow as I don't have one to troubleshoot with and see if can connected somehow. As for now as mentioned disabling all transcoding for user forces it to behave correctly.  

[VirulentPip 93]

Update - Got the firestick, used phone to sort the log in. Reenabled all transcoding options for user and HEVC 10Bit DirectPlay as intended. So question is, what is wrong with the FireStick app? Wasn't it just released on the 5th?

[VirulentPip 93]

Yeah this is silly. Family Guy S01E01 plays perfectly fine on the "Android" app but on the fire stick one will only full transcode, says Unsupported Container. Won't even DirectStream, just spins and spins and spins, throws up like 20 DirectStream logs attached one. 

 

ffmpeg-transcode-19c1daa1-bfa6-410e-af4b-685f463b299c_1.txt ffmpeg-directstream-22f0a3dc-da11-4c72-be3a-f5af224c980f_1.txt

[Happy2Play 9780]

25 minutes ago, VirulentPip said:

Yeah this is silly. Family Guy S01E01 plays perfectly fine on the "Android" app but on the fire stick one will only full transcode, says Unsupported Container. Won't even DirectStream, just spins and spins and spins, throws up like 20 DirectStream logs attached one. 

 

ffmpeg-transcode-19c1daa1-bfa6-410e-af4b-685f463b299c_1.txt 77.01 kB · 0 downloads ffmpeg-directstream-22f0a3dc-da11-4c72-be3a-f5af224c980f_1.txt 97.35 kB · 0 downloads

very common for XVID/avi.

[VirulentPip 93]

Common that it works on the "Android" app on Firestick but not the Firestick app? 

[ebr 16169]

Hi.  The standard app has some updated video player components to work better with that type of content.  You may want to stick with that one for now if it works better for you.

Thanks.