Playback stop every 10 minutes on chromecast

[NoName0 0]

Hi !

I use Emby since many mounth. It was worked very great until now but I've recently moved my emby server out of house and I now need Internet to play my films. But, Since this move, All my films stop each 10 minutes.

For well understanding my installation :

Emby server: (house A)
 - version 4.6.7.0
 - Work on a windows 10 dedicated computer in a house A and access to inter via optical fiber (~1Gb/s)

 

Emby client (house B )
 - Client android version 3.2.44
 - Cast on an Google Chromecast
 - Access to emby with a DSL conexion (~18Mb/s) (I know it's small but I've not better and it doesn't cause any problem for netflix nor amazon prime)

Every 10 minutes (+/- 1minutes) playback freeze on my chrome cast. If I do nothing, it never restart. If I use my android app and tap one time on the 'rewind (-10seconds)', movie go back from 10 seconds and well playing agin until the next bug (10minutes later).

 

What i've already try :

- Restart the computer in wich Emby server is hosted
- play with quality parameters (Internet qulaity, chromecast max quality) but nothing worked...

 

I attach a fffmpeg log. Note that i've a new fffmpeg log file every 10 minutes when I playing a film

 

Thank's for your help

ffmpeg-transcode-e931032f-6f9e-4d34-9b8c-6eca0782a78a_1.txt

Edited April 8, 2022 by NoName0
Error on first submit, missing content

[Abobader 3470]

Hello NoName0,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[NoName0 0]

UPDATE :
I've found this error in serverlog wich occur at the exact time my film stopped on my chromecast. is it could be linked ?

2022-04-07 20:38:01.690 Info Server: http/1.1 POST http://90.30.13.60:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for Chromecast&X-Emby-Device-Name=Chromecast&X-Emby-Device-Id=chromecast_1649356022786&X-Emby-Client-Version=2.1.0. UserAgent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.225 Safari/537.36 CrKey/1.56.500000 DeviceType/Chromecast
2022-04-07 20:38:01.691 Info Server: http/1.1 Response 204 to 90.50.156.149. Time: 2ms. http://90.30.13.60:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for Chromecast&X-Emby-Device-Name=Chromecast&X-Emby-Device-Id=chromecast_1649356022786&X-Emby-Client-Version=2.1.0
2022-04-07 20:38:11.606 Info Server: http/1.1 OPTIONS http://90.30.13.60:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for Chromecast&X-Emby-Device-Name=Chromecast&X-Emby-Device-Id=chromecast_1649356022786&X-Emby-Client-Version=2.1.0. UserAgent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.225 Safari/537.36 CrKey/1.56.500000 DeviceType/Chromecast
2022-04-07 20:38:11.606 Info Server: http/1.1 Response 200 to 90.50.156.149. Time: 0ms. http://90.30.13.60:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for Chromecast&X-Emby-Device-Name=Chromecast&X-Emby-Device-Id=chromecast_1649356022786&X-Emby-Client-Version=2.1.0
2022-04-07 20:38:11.664 Info Server: http/1.1 POST http://90.30.13.60:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for Chromecast&X-Emby-Device-Name=Chromecast&X-Emby-Device-Id=chromecast_1649356022786&X-Emby-Client-Version=2.1.0. UserAgent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.225 Safari/537.36 CrKey/1.56.500000 DeviceType/Chromecast
2022-04-07 20:38:11.667 Info Server: http/1.1 Response 204 to 90.50.156.149. Time: 3ms. http://90.30.13.60:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for Chromecast&X-Emby-Device-Name=Chromecast&X-Emby-Device-Id=chromecast_1649356022786&X-Emby-Client-Version=2.1.0
2022-04-07 20:38:15.259 Info LibraryMonitor: Laroque Palmade - Ils se RE-aiment (E:\Emby\Films\Ils se RE-aiment - 2013 - VFF.HDTV.1080p.Mkv.353Kbs.AAC LC..mkv) will be refreshed.
2022-04-07 20:38:15.322 Info LibraryMonitor: Films (E:\Emby\Films) will be refreshed.
2022-04-07 20:38:15.329 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: C:\Users\Utilisateur\AppData\Roaming\Emby-Server\system\ffprobe.exe -i file:"E:\Emby\Films\Ils se RE-aiment - 2013 - VFF.HDTV.1080p.Mkv.353Kbs.AAC LC..mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data
2022-04-07 20:38:15.737 Info MediaProbeManager: ProcessRun 'ffprobe' Process exited with code 0
2022-04-07 20:38:16.086 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: C:\Users\Utilisateur\AppData\Roaming\Emby-Server\system\ffprobe.exe -i file:"E:\Emby\Films\Chacun.Chez.Soi.2021.FRENCH.720p.WEBRip.DD5.1.x264-SAKADOX.mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data
2022-04-07 20:38:16.163 Info MediaProbeManager: ProcessRun 'ffprobe' Process exited with code 1
2022-04-07 20:38:16.163 Error App: Error in ffprobe
	*** Error Report ***
	Version: 4.6.7.0
	Command line: C:\Users\Utilisateur\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows 10.0.19043
	Framework: .NET Core 3.1.21
	OS/Process: x64/x64
	Runtime: C:/Users/Utilisateur/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: C:\Users\Utilisateur\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\Utilisateur\AppData\Roaming\Emby-Server\system
	System.Exception: System.Exception: ffprobe failed for file:"E:\Emby\Films\Chacun.Chez.Soi.2021.FRENCH.720p.WEBRip.DD5.1.x264-SAKADOX.mkv" - streams and format are both null: 
{
	
	}
	
	
ffprobe version 4.3.0-emby_2021_02_27-g8f222573e9+634 Copyright (c) 2007-2021 the FFmpeg developers and softworkz for Emby LLC
	  built with gcc 9.2.0 (Rev2, Built by MSYS2 project)
	file:E:\Emby\Films\Chacun.Chez.Soi.2021.FRENCH.720p.WEBRip.DD5.1.x264-SAKADOX.mkv: Permission denied
	
	
	   at Emby.Server.MediaEncoding.Probing.MediaProbeManager.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, String userAgent, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Boolean forceEnableLogging, CancellationToken cancellationToken)
	   at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo.ProbeVideo[T](MetadataResult`1 metadataResult, MetadataRefreshOptions options, LibraryOptions libraryOptions, CancellationToken cancellationToken)
	   at MediaBrowser.Providers.Manager.MetadataService`2.RunCustomProvider(ICustomMetadataProvider`1 provider, MetadataResult`1 itemResult, String logName, MetadataRefreshOptions options, LibraryOptions libraryOptions, RefreshResult refreshResult, CancellationToken cancellationToken)
	Source: Emby.Server.MediaEncoding
	TargetSite: Void MoveNext()
	
2022-04-07 20:38:16.164 Info App: MovieDbProvider: Finding id for item: Chacun.Chez.Soi
2022-04-07 20:38:16.164 Info HttpClient: GET https://api.themoviedb.org/3/search/movie?api_key=f6bd687ffa63cd282b6ff2c6877f2669&query=Chacun.Chez.Soi&language=fr&year=2021
2022-04-07 20:38:16.476 Info HttpClient: GET https://api.themoviedb.org/3/search/movie?api_key=f6bd687ffa63cd282b6ff2c6877f2669&query=Chacun+Chez+Soi&language=fr&year=2021
2022-04-07 20:38:16.788 Info HttpClient: GET https://api.themoviedb.org/3/movie/613583?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,releases,images,keywords,trailers&language=fr&include_image_language=fr,null,en
2022-04-07 20:38:17.099 Info HttpClient: GET https://api.themoviedb.org/3/movie/613583?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,releases,images,keywords,trailers&language=en&include_image_language=fr,null,en
2022-04-07 20:38:17.259 Info HttpClient: GET https://private.omdbapi.com?apikey=fe53f97e&i=tt11013468&plot=short&tomatoes=true&r=json
2022-04-07 20:38:17.819 Info HttpClient: GET https://api.themoviedb.org/3/movie/613583?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,releases,images,keywords,trailers
2022-04-07 20:38:17.967 Info HttpClient: GET https://image.tmdb.org/t/p/original/4BQ8N6pq7oW2l4A1nbIptIgVb3m.jpg
2022-04-07 20:38:18.383 Info HttpClient: GET https://image.tmdb.org/t/p/original/8sy7LSjMz1cwxqYw7pafdHV47cy.jpg
2022-04-07 20:38:18.638 Info HttpClient: GET https://webservice.fanart.tv/v3/movies/613583?api_key=5c6b04c68e904cfed1e6cbc9a9e683d4
2022-04-07 20:38:18.743 Info HttpClient: GET http://assets.fanart.tv/fanart/movies/613583/hdmovielogo/chacun-chez-soi-5e92111510c3a.png

 

embyserver-63784965812.txt

Edited April 8, 2022 by NoName0

[Luke 42085]

Hi, what kind of drive is your E: drive?

[NoName0 0]

Thanks for your reply !

I've 2 drives where medias are stored E:/ and D:/

The bug I  talking about here occur on medias on E: drive. I have not tested on D:/ drive media for now...

Edited April 10, 2022 by NoName0

[NoName0 0]

22 hours ago, Luke said:

Hi, what kind of drive is your E: drive?

Sory, i see my last message doesn't reply to your question. 

 

My E:/ drive is un external usb2 classic drive (not ssd) 2To

 

[NoName0 0]

@Luke any help on this bug ?

Have you ever seen similar bug with external drives ?

 

Any starting point to help me in my search ?

 

Thanks

[Luke 42085]

HI, does it happen with your D drive as well?

[NoName0 0]

Hi Luke,

Sory for my late response !

drive D is external usb2 hdd as well.

Today, the problem is always the same with the last version  (4.7.6.0).

A litle precision on this bug : I've another chromecast in the house A (where the emby server is hosted, so chromecast access server from local network, not internet) and in this house, there is no interruption when watching a film on chromecast.

No idea on how to resolve this issue ?

thank you

[Luke 42085]

On 9/2/2022 at 10:54 AM, NoName0 said:

Hi Luke,

Sory for my late response !

drive D is external usb2 hdd as well.

Today, the problem is always the same with the last version  (4.7.6.0).

A litle precision on this bug : I've another chromecast in the house A (where the emby server is hosted, so chromecast access server from local network, not internet) and in this house, there is no interruption when watching a film on chromecast.

No idea on how to resolve this issue ?

thank you

Hi, are they both the same model Chromecast, or different?

[visproduction 316]

USB2 drive is not ideal.  Try checking this tests: https://www.softwaretestinghelp.com/usb-device-not-recognized-error/