jmarty32 2 Posted September 15, 2014 Posted September 15, 2014 Hi everyone, Sent in a donation a few days ago and have not received a key. Checked my spam folder as requested in other posts. Can someone look into this please? Thanks for the Great software.
ebr 16184 Posted September 15, 2014 Posted September 15, 2014 You used the option that only sends a donation. Note the text under this option as this does not create a supporter key.
jmarty32 2 Posted September 15, 2014 Author Posted September 15, 2014 Thanks for the reply. Extremely misleading as it doesn't state it will not provide a supporter key. I guess my donation went to a good cause though.
ebr 16184 Posted September 15, 2014 Posted September 15, 2014 That's what "it does not provide any additional benefits" means but I've just added the explicit text that no supporter key will be produced. I'd be happy to refund the donation if it isn't what you intended to do. Just let me know.
jmarty32 2 Posted September 15, 2014 Author Posted September 15, 2014 no....you guys put in allot of work on the software and i feel you deserve it. Thanks for making the correction on the site.
Beardyname 198 Posted September 16, 2014 Posted September 16, 2014 That's what "it does not provide any additional benefits" means but I've just added the explicit text that no supporter key will be produced. I'd be happy to refund the donation if it isn't what you intended to do. Just let me know. A bit off-topic, but how will the supporter key work now? Will for example a "monthly" supporter membership that is canceled after 2-3 months, will the user still be able to access "supporter" plugins etc? I have not seen a dev-post on this topic but maybe one is needed if the change is "big" enough?
ebr 16184 Posted September 16, 2014 Posted September 16, 2014 If you are on a monthly or annual plan and cancel it the supporter key will stop working at the end of that plan. Basically, the system is the same as it has always been but we've added the monthly and annual options (as well as a straight donation option).
kjohnsonmtg 2 Posted September 23, 2014 Posted September 23, 2014 I paid to be a Supporter on Sat, Sept 20th. I assumed it was the weekend and I would wait until Monday. It is now Tuesday and I have still not received the key. I have checked my spam mail and etc. Please Advise.
ebr 16184 Posted September 23, 2014 Posted September 23, 2014 Please PM me the PayPal email address. I don't see any transactions tied to the email on this account. Thanks.
jdtayloruk 0 Posted September 26, 2014 Posted September 26, 2014 Hi, I'm sorry but the forgot supporter key option isn't working either, and even getting a new key the email hasn't reached me either so there's something wrong with the key recovery system,
jdtayloruk 0 Posted September 26, 2014 Posted September 26, 2014 Pleased see the other thread I'm having problems to buy the forgot key system is playing up to.
bigjohn 753 Posted September 27, 2014 Posted September 27, 2014 To test the system, I just submitted a forgotten key request and got the email almost instantly (via a gmail account). When you submit the forgotten key request, does it say in the little pop-up message that it is sending the email or something like "supporter not found"?
ebr 16184 Posted September 27, 2014 Posted September 27, 2014 I believe the system is working fine. The problem is these types of emails look exactly like spam to most spam trappers so you might have to white list mediabrowser.tv. Comcast is the worst offender. Almost no one on their system gets our emails.
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