Samsung TV - Infinite loading after a few seconds

[Thuzad 50]

Hello,

When I try to play an episode of a TV show, I get an infinite loading after a few seconds. I tested it on a browser and it seems to work fine.

Emby server: latest beta

Samsung TV Emby app: latest version

Log sent in PM to @Luke

Edited March 31, 2022 by Thuzad

[Luke 42085]

@SamES will take a look at this. Thanks.

[SamES 1057]

@Thuzad, is this only occurring with remote users?

@Luke, this feels like the same issue we've been looking at for andreaxheli. (EAC3, transcoding, remote playback freezing).  He's confirmed that it's working fine on 4.6.7 stable

[Thuzad 50]

I'm trying tonight on my samsung TV locally. I'll have to update to the latest version of the application first.

[Thuzad 50]

Same problem with latest version, log send by PM.

 

On my samsung TV which is on my local network, I don't have the problem. The version of the app is: Emby for Samsung 1.0.88

I need to update to the latest version to test more.

[Luke 42085]

20 hours ago, Thuzad said:

Same problem with latest version, log send by PM.

 

On my samsung TV which is on my local network, I don't have the problem. The version of the app is: Emby for Samsung 1.0.88

I need to update to the latest version to test more.

HI, yes can you please try that? Thanks.

[Thuzad 50]

I don't have the same problem on my local samsung TV. However, I have the same configuration:
- My samsumg TV points to the DNS: emby.example
- The DNS emby.example points to my local IP (this is the only difference with the user who has the problem)
- I am now on my reverse proxy (haproxy) points to 192.168.1.X:8096

Basically, my samsumg TV is not configured to go directly to 192.168.1.X:8096.

[SamES 1057]

OK, so just confirming, this is only a problem for remote users?

[Thuzad 50]

I think so since I don't have the problem, I only had the case for one user...