Johnair69 0 Posted March 22, 2022 Posted March 22, 2022 I am trying to log on remotely and seems server on your end is not recognizing my password. I was able to reset to new password but unable using app to log on to my server.
Happy2Play 9780 Posted March 22, 2022 Posted March 22, 2022 How are you connecting, Connect or directip/DDNS:port?
Johnair69 0 Posted March 22, 2022 Author Posted March 22, 2022 Directip and connect both are not working when trying to sign in.
Happy2Play 9780 Posted March 22, 2022 Posted March 22, 2022 2 minutes ago, Johnair69 said: Directip and connect both are not working when trying to sign in. Are you using the correct account for each method as every user has two accounts? Connect and Local user.
Johnair69 0 Posted March 22, 2022 Author Posted March 22, 2022 I go off my home network and use connect with the app. I can log into my account but it when I attempt to use my server it takes me to sign in again and fails.
Happy2Play 9780 Posted March 22, 2022 Posted March 22, 2022 In a browser connecting to WANIP:8096 are you able to log in with your Local User account on your server?
Johnair69 0 Posted March 22, 2022 Author Posted March 22, 2022 As a local user I am having no issues.
Happy2Play 9780 Posted March 22, 2022 Posted March 22, 2022 So via connect you login in with your Connect info, select server and login with Local user info and it does not work?
ebr 16169 Posted March 22, 2022 Posted March 22, 2022 11 hours ago, Johnair69 said: Directip and connect both are not working when trying to sign in. Hi. Have you properly configured your network and device for remote access? https://support.emby.media/support/solutions/articles/44002137137-remote-setup
Luke 42077 Posted March 22, 2022 Posted March 22, 2022 55 minutes ago, Johnair69 said: Yes it is configured correctly. How exactly have you configured your network for remote access?
Johnair69 0 Posted March 22, 2022 Author Posted March 22, 2022 I checked the router settings and the correct port are open. And remote access in granted in settings.
ebr 16169 Posted March 22, 2022 Posted March 22, 2022 Can you please go through the troubleshooting in this article and tell us exactly which step fails? Connectivity
Happy2Play 9780 Posted March 22, 2022 Posted March 22, 2022 15 hours ago, Johnair69 said: As a local user I am having no issues. So you can login in Remotely via WANIP:port?
Johnair69 0 Posted March 22, 2022 Author Posted March 22, 2022 Ok I am a premiere user can I get some phone support?
ebr 16169 Posted March 23, 2022 Posted March 23, 2022 13 hours ago, Johnair69 said: Ok I am a premiere user can I get some phone support? We do not have phone support but we are happy to help you here. What was the answer to this question? 18 hours ago, ebr said: Can you please go through the troubleshooting in this article and tell us exactly which step fails? Connectivity
Luke 42077 Posted March 23, 2022 Posted March 23, 2022 On 3/22/2022 at 1:46 PM, Johnair69 said: I checked the router settings and the correct port are open. And remote access in granted in settings. What do you mean by open? Did you setup port forwarding? Can you show a screenshot of that? @Johnair69
Happy2Play 9780 Posted March 23, 2022 Posted March 23, 2022 (edited) 6 hours ago, ebr said: We do not have phone support but we are happy to help you here. What was the answer to this question? 13 minutes ago, Luke said: What do you mean by open? Did you setup port forwarding? Can you show a screenshot of that? @Johnair69 Per forum address ports are open and accessible from WANIP:8096. OP says they can login with local user on WAN. On 3/21/2022 at 7:35 PM, Johnair69 said: As a local user I am having no issues. So all issues appear when using Connect. Edited March 23, 2022 by Happy2Play
ebr 16169 Posted March 23, 2022 Posted March 23, 2022 2 minutes ago, Happy2Play said: Per forum address ports are open and accessible from WANIP:8096 I haven't seen confirmation that logging in that way is working. He just said "as a local user I have no problem". That sounds to me like it works on the local LAN but it is vague... Direct answers to both your and my questions will help clarify. On 3/22/2022 at 2:03 PM, Happy2Play said: So you can login in Remotely via WANIP:port? On 3/22/2022 at 2:00 PM, ebr said: Can you please go through the troubleshooting in this article and tell us exactly which step fails? Connectivity
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