Emby on macOS blank screen

[knotted 0]

I've had this problem for a while, every time I open Emby on Catalina I just get a blank screen.   No errors in the interface, just a blank screen.  The most recent version is installed.

[Luke 42077]

Hi there, what is the version number of the app that yo have installed? Is MacOS fully up to date?

[knotted 0]

Sorry I've been so long in responding, it's been a busy time for me.  I am running Catalina 10.15.7, and Emby continues to fail at 2.1.4 (9). Is there a pref file I can delete to try to reset the settings?

Edited May 3, 2022 by knotted

[Luke 42077]

Hi, have you updated to emby for macos 2.1.6?

[knotted 0]

I just did.  It does not appear to have resolved the problem.

[Luke 42077]

On 5/2/2022 at 8:08 PM, knotted said:

Sorry I've been so long in responding, it's been a busy time for me.  I am running Catalina 10.15.7, and Emby continues to fail at 2.1.4 (9). Is there a pref file I can delete to try to reset the settings?

Can you try uninstalling and reinstalling the app?

[knotted 0]

No change.

[knotted 0]

Starting Emby from Terminal I get the following output

022-05-14 15:13:03.269 Emby[87916:2710477] DiskCookieStorage changing policy from 2 to 0, cookie file: file:///Users/xxxx/Library/Containers/com.emby.mobile/Data/Library/Cookies/Cookies.binarycookies
[INFO] GCDWebServer started on port 12344 and reachable at http://localhost:12344/
2022-05-14 15:13:03.462 Emby[87916:2710477] Started http daemon: http://localhost:12344/ 
2022-05-14 15:13:03.463 Emby[87916:2710477] Loading _startUrl http://localhost:12344/index.html?
2022-05-14 15:13:03.477 Emby[87916:2710477] Reachability Flag Status: -R ------- networkStatusForFlags
2022-05-14 15:13:03.477 Emby[87916:2710477] Reachability Flag Status: -R ------- networkStatusForFlags
Could not create a 'com.apple.iphone.axserver-systemwide' sandbox extension
2022-05-14 15:13:03.649 Emby[87916:2710477] -[MyMainViewController webView:didStartProvisionalNavigation:]
2022-05-14 15:13:10.484 Emby[87916:2710477] Successfully registered for remote notifications
2022-05-14 15:13:10.490 Emby[87916:2710477] Firebase Registration Token Received: cRZq06fOfEdXga1M4BN5Og:APA91bGOXF1_CZnvXdpRqIAKVhHKg8DRQODOVSMo_7QOIv2auWCQ36WBwzCZuiF49jwvR4_Vwx_fy-lQpQv5qOyD5Pfc3U0vQV3iFBlW9fESVp4-M_6sWaK-3MYPqJYbLJnD5BRVkkhJ
2022-05-14 15:13:15.562 Emby[87916:2710477] **************_____________**************AXError: MKStarRatingView is not a kind of NSView
1   AccessibilityBundles                0x00007fff41bbca83 _AXBValidationCheckIsKindOfClass + 201
2022-05-14 15:13:15.671 Emby[87916:2710477] **************_____________**************AXError: AVPlayerView is not a kind of NSView
1   AccessibilityBundles                0x00007fff41bbca83 _AXBValidationCheckIsKindOfClass + 201
[ERROR] No more data available on socket 15
2022-05-14 15:13:23.693 Emby[87916:2710477] -[MyMainViewController webView:didFailProvisionalNavigation:withError:]---=====Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={NSErrorFailingURLKey=https://localhost:12344/index.html?, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <F2668353-FC3A-4EB9-9898-6B7868E19F0D>.<1>, _kCFStreamErrorCodeKey=-2102, NSLocalizedDescription=The request timed out., _WKRecoveryAttempterErrorKey=<WKReloadFrameErrorRecoveryAttempter: 0x7f954325f7b0>, networkTaskDescription=LocalDataTask <F2668353-FC3A-4EB9-9898-6B7868E19F0D>.<1>, _kCFStreamErrorDomainKey=4, NSErrorFailingURLStringKey=https://localhost:12344/index.html?, NSUnderlyingError=0x7f954321fd30 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}}

Additionally, if I run curl http://localhost:12344/index.html I get a valid response.

Edited May 14, 2022 by knotted

[knotted 0]

I'm just wondering if there is anything further I can do, or just move on to another product.

[Luke 42077]

Hi, apologies for the delay. We are looking into this. Thanks.

[knotted 0]

Thanks for the update.

[knotted 0]

No updates?  I realize your team is probably fairly small, but an update would be nice...  Maybe even a workaround.

[Luke 42077]

Hi, we're still looking into this. Apologies for the delay.

[rmcclain 0]

I am getting the same thing.   Reinstalled, no change.   Found every file on my filesystem related to emby and deleted them and reinstalled and rebooted.  No change.   One day it was working and the next day it wasn't..  I didn't update emby or OSX or anything before the problem started.