error when the browser plays hevc 4K video

[316882698 0]

When I play 4K hevc format video, the hardware transcoding is Intel quicksync When he plays from the beginning for about 20 seconds, the video will automatically pause and can't continue to play. Even if I press the play button on the screen, I can't play it. I can only close this web page In addition, pause is also displayed on the instrument panel of the emby server. If you continue to press play, you can see that Intel quicksync continues hardware decoding, but the picture of the mobile browser has been suspended. This is the case with the chorm browser of the computer and the browser of the mobile phone

embyserver.txt

[Abobader 3470]

Hello 316882698,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[316882698 0]

now my Graphics card is hd 610  windows10，But I tried to use another computer with windows 10. The graphics card is rtx3070 The same thing will happen

[316882698 0]

[Luke 42085]

Hi there, please attach the ffmpeg log as well. thanks.

[316882698 0]

ffmpeg-transcode-fcd6209b-321a-4bf4-937e-a40f8446da37_1.txtffmpeg-transcode-f91e309c-3031-49ba-95d8-db24f35913c4_1.txtffmpeg-transcode-f6555f04-8d08-43ca-a608-60737b22ce45_1.txt

[316882698 0]

ffmpeg-transcode-fcd6209b-321a-4bf4-937e-a40f8446da37_1.txtffmpeg-transcode-f91e309c-3031-49ba-95d8-db24f35913c4_1.txtffmpeg-transcode-f6555f04-8d08-43ca-a608-60737b22ce45_1.txt@Luke

[316882698 0]

I have only successfulbut this browser may have its own video decowser, but this browser may have its own video decoder, becying ine playing interface is not emby's video playing interface, and subtitles cannot be attached

 

[316882698 0]

16 hours ago, Luke said:

Hi there, please attach the ffmpeg log as well. thanks.

This is the log I failed to play today, but when it failed to play, I found that there was no ffmpeg log produced at the same time. Only the log of ffmpeg last night

ffmpeg-transcode-fcd6209b-321a-4bf4-937e-a40f8446da37_1.txt hardware_detection-63783131452.txt embyserver.txt

[316882698 0]

16 hours ago, Luke said:

Hi there, please attach the ffmpeg log as well. thanks.

If the test needs, you can contact me by email. I'll send you the IP and user name of the remote host. You can test the bug by remote connection zhouhanks@outlook.com