Emby Ignoring Preferred Subtitle Language For Same Audio & Subtitle

[ezio17n7 3]

I have two identical video files. Only difference between them is one have Japanese audio and other have English audio. My preferred subtitle language is 'English' and mode is 'Always play subtitles' in Emby. Now, Emby is selecting English subtitles for the 1st video file and French subtitles for 2nd video file.

[GrimReaper 4762]

Have you ever played that second item with french subs, even for a few seconds, as manual selection would stick in that case? If you press "Clear saved tracks selection" in Subtitle settings, does same still occur? 

[ezio17n7 3]

Yes, I played the video files. But, french sub didn't change during playback. Also, I have tested with multiple files. Restarted Emby, cleared saved tracks. Still, the issue ramains.

[GrimReaper 4762]

Upon more in-depth reading, your French subs are labeled "English Full SDH"? Can you post a screenshot of MediaInfo section for that item? 

[ezio17n7 3]

[GrimReaper 4762]

As you can see, headers on both files are off, with Title:English and Language:French. When you play those subs, are they actually French or English? Knowing Anime in general, they'll be full English, with the other subs being Opening/Ending sequence only. 

 

[ezio17n7 3]

It is actually a test file. I normally use 'qaa' to label signs/songs track and 'eng' for full sub track. Both are English. During Testing, I thought may be emby is not detecting 'qaa', so I changed it to  french.

[ezio17n7 3]

Case 1 - My Preferred Audio Language is Japanese, Subtitle Languge is English.

Case 2 - My Preferred Audio Language is English, Subtitle Languge is English.

In case 2, I am not getting my desired output from Emby.

Edited March 12, 2022 by ezio17n7
want to add few more things

[GrimReaper 4762]

1 hour ago, ezio17n7 said:

It is actually a test file. I normally use 'qaa' to label signs/songs track and 'eng' for full sub track. Both are English. During Testing, I thought may be emby is not detecting 'qaa', so I changed it to  french.

Yep, I don't beleive qaa gets detected as neither any other language nor Und, use standard ISO codes. In that French/English combo, one item is wrong, for sure.

 

1 hour ago, ezio17n7 said:

Case 1 - My Preferred Audio Language is Japanese, Subtitle Languge is English.

Case 2 - My Preferred Audio Language is English, Subtitle Languge is English.

In case 2, I am not getting my desired output from Emby.

 

Case 2 is definitely wrong, Dev will have to comment  on that one, as "Always play subtitles" should display subtitles in preferred language regardless of Audio language. @Luke

 

 

[Luke 42085]

Yes that can be improved. Thanks.

[ezio17n7 3]

Thanks. The issue has been solved in the current beta version (4.7.0.31).

[Luke 42085]

Thanks for the feedback.