Media exceeded bitrate (Chrome, Edge, macOS)

[Tophicles 39]

Hi there team!

Having an issue where a user is getting a "media exceeds bitrate" error and it's not allowing him to stream 5.1 audio (see screenshot).

He also gets a file where it show him in Direct Play initially, but then it suddenly flips to "audio and video codec not supported". (movie attached)

Even when it shows 5.1 in the "Stats for Nerds" his audio interface shows it only in stereo. 

Any ideas? I'm not restricting streams or transcodes in the server.

[Happy2Play 9780]

Please post server and ffmpeg log for specific example.

 

 

[GrimReaper 4739]

Tell your user to change quality from Auto to some fixed numeric value (above 7 Mbps) in Settings>Playback. 

Edited March 7, 2022 by GrimReaper

[Tophicles 39]

Just now, GrimReaper said:

Tell your user to change quality from Auto to some fixed numeric value (above 51 Mbps: 60, 80, 100...) in Settings>Playback. 

We tried that, no change...

[GrimReaper 4739]

2 minutes ago, Tophicles said:

We tried that, no change...

Also post logs as @Happy2Play suggested. 

[Tophicles 39]

2 minutes ago, Happy2Play said:

Please post server and ffmpeg log for specific example.

 

 

Logs attached (sorry forgot to post that).

embyserver.txt ffmpeg-transcode-92dcaacc-5af2-464f-bb3c-b995b1fe2a4d_1.txt

[GrimReaper 4739]

I'd guess that media bitrate exceeds limit is kinda misleading, as reason for transcoding are unsupported codecs:

&TranscodeReasons=VideoCodecNotSupported,AudioCodecNotSupported

and they need to be converted to something that browser supports.

Not using Chrome on Mac, but assuming it's same on all platforms, it doesn't natively support neither HEVC nor AC-3/EAC-3, so don't see a way how could you get that file to DirectPlay:

{"Codec":"hevc","ColorTransfer":"bt709","ColorPrimaries":"bt709","ColorSpace":"bt709","TimeBase":"1/1000","VideoRange":"SDR","DisplayTitle":"1080p HEVC","IsInterlaced":false,"BitRate":6119557,"BitDepth":10,"RefFrames":1,"IsDefault":true,"IsForced":false,"Height":1080,"Width":1920,"AverageFrameRate":24,"RealFrameRate":24,"Profile":"Main 10","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","PixelFormat":"yuv420p10le","Level":120,"IsAnamorphic":false,"AttachmentSize":0}

{"Codec":"eac3","Language":"eng","TimeBase":"1/1000","DisplayTitle":"English EAC3 5.1

 Your user can check what his browser supports at: HTML5test - How well does your browser support HTML5?

Edited March 7, 2022 by GrimReaper

[Tophicles 39]

1 minute ago, GrimReaper said:

I'd guess that media bitrate exceeds limit is kinda misleading, as reason for transcoding are unsupported codecs:

&TranscodeReasons=VideoCodecNotSupported,AudioCodecNotSupported

Not using Chrome on Mac, but assuming it's same on all platforms, it doesn't natively support neither HEVC nor AC-3/EAC-3, so don't see a way how could you get that file to DirectPlay:

{"Codec":"hevc","ColorTransfer":"bt709","ColorPrimaries":"bt709","ColorSpace":"bt709","TimeBase":"1/1000","VideoRange":"SDR","DisplayTitle":"1080p HEVC","IsInterlaced":false,"BitRate":6119557,"BitDepth":10,"RefFrames":1,"IsDefault":true,"IsForced":false,"Height":1080,"Width":1920,"AverageFrameRate":24,"RealFrameRate":24,"Profile":"Main 10","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","PixelFormat":"yuv420p10le","Level":120,"IsAnamorphic":false,"AttachmentSize":0}

{"Codec":"eac3","Language":"eng","TimeBase":"1/1000","DisplayTitle":"English EAC3 5.1

 Your user can check what his browser supports at: HTML5test - How well does your browser support HTML5?

Exceptional. Thank you