Need account HELP!

[jtimmy 0]

Can't get logged in even though I can log into my server. Password reset doesn't work. I setup this additional account yo ask for help. I have a lifetime subscription also. Keeps saying my account has been locked. Someone please help. User name of locked account "jtimmyf"      email tim@techguytim.com

Can't log into this website or emby connect. Nothing

[Abobader 3464]

Hello jtimmy,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[jtimmy 0]

[jtimmy 0]

When I request password reset this is what I get.

[Happy2Play 9782]

@Abobadercan you take a look at this.

[Abobader 3464]

2 hours ago, Happy2Play said:

@Abobadercan you take a look at this.

That domain is not reachable so how forum can send an email to rest his password account?

[jtimmy 0]

The email address is working fine. I no longer use the website domain name techguytim. 

[jtimmy 0]

If changing the email address would help how do I do that?

[jtimmy 0]

The email address is working fine. I no longer use the website domain name techguytim, but still use the email. I can be reached at jtimmyf@gmail.com which is the email I used to setup this 

[Luke 42081]

@Abobader

[jtimmy 0]

If the my tim@techguytim.com  email is the problem can someone change it for me?  I have jtimmy@mac.com   Email if that helps. 

[Abobader 3464]

1 hour ago, jtimmy said:

If the my tim@techguytim.com  email is the problem can someone change it for me?  I have jtimmy@mac.com   Email if that helps. 

Can you try to reset your password again, thanks.

[jtimmy 0]

Okay I will but it will be like 2hours. At work. Thanks

[jtimmy 0]

Okay I tried to reset my password.  Use my tim@techguytim.com   Email. This is what I get:

If we were able to find an account for the email address supplied, an email will be sent with further instructions to recover your account. Check your email within the next few minutes, including any junk or spam folders. If you do not receive an email within the next few minutes, please verify the information supplied and try again.

[Abobader 3464]

27 minutes ago, jtimmy said:

Okay I tried to reset my password.  Use my tim@techguytim.com   Email. This is what I get:

If we were able to find an account for the email address supplied, an email will be sent with further instructions to recover your account. Check your email within the next few minutes, including any junk or spam folders. If you do not receive an email within the next few minutes, please verify the information supplied and try again.

If the email is working you should get email to reset your password, if not then nothing we can do here, sorry.

 

[jtimmy 0]

And yet I can and do get an email from Emby with my secure key????

options?

use this new Emby acct I have created? 
then I would have to pay for lifetime service again?

 

[jtimmy 0]

Okay. How difficult would it be to just use my new user name, jtimmy, the one I am using on this forum, on my existing emby server? In other words keep my current server intact and just setup a new account?

Thanks all

 

[ebr 16185]

3 hours ago, jtimmy said:

And yet I can and do get an email from Emby with my secure key????

Hi.  That email was obtained when you purchased Premiere and is not related to any account, including the one here.  Are you sure you created an account with that email?