No Internet for an hour and I've lost premiere?

[crusher11 1102]

Just tried to watch live TV on my Shield and it wanted me to buy an unlock. I have lifetime premiere. I've had no Internet for the past hour or so, but that shouldn't be anywhere near long enough for a phone home to fail. 

[ebr 16195]

How long had it been since you last used that device with a successful check?

[crusher11 1102]

I don't know when it checks, but I was actively watching something on Emby using that device when the internet dropped out.

[ebr 16195]

I guess it is possible that it failed previously and you didn't even know it because we do cache the successful ones.  The app should respect that cache for 7 days - unless something forces it to re-check.  Not sure what that would be though.

[crusher11 1102]

7 days doesn't even seem like much, to be honest. But as I said, I'd been watching something on Emby for a bit over an hour, I think? The power went out briefly, and when it came back on there was no internet. I finished up what I'd been watching, tried live TV, and it wanted an unlock (and remained that way even when the internet came back, I had to close the app completely to get it to work).

[FrostByte 5392]

6 minutes ago, ebr said:

I guess it is possible that it failed previously and you didn't even know it because we do cache the successful ones.  The app should respect that cache for 7 days - unless something forces it to re-check.  Not sure what that would be though.

Kind of off topic--but related.

Is that something that we can see in the logs, the last time it validated our Premiere status?  What would force it to revalidate? 

Kind of wondering if I took my Shield up to the cabin (no Inernet) for the weekend, what can I do to prevent it from not working?

Maybe a FR to add a revalidate button to the dashboard.

[ebr 16195]

13 minutes ago, crusher11 said:

The power went out briefly

Perhaps the loss of power during use is what caused the cache to get invalidated somehow...

[ebr 16195]

2 minutes ago, FrostByte said:

Is that something that we can see in the logs, the last time it validated our Premiere status?

No, there is nothing in the logs.

3 minutes ago, FrostByte said:

Kind of wondering if I took my Shield up to the cabin (no Inernet) for the weekend, what can I do to prevent it from not working?

Just play something.  Talk to @GrimReaper.  I believe he uses the app disconnected for periods.

[GrimReaper 4762]

Made a longish post few months back, gimme a minute to find it.

Here:

 

Edited February 6, 2022 by GrimReaper
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