Connection Failure for Server (Virtual Desktop)

[Shelll 1]

Hey guys,

So am currently getting a connection failure error when I try to connect to my server called savage.

This server was operational and working fine until I installed the virtual desktop streamer app for my oculus rift on the PC(https://www.vrdesktop.net/), they told me to alter a setting that I can't remember which may causing the issue. So now I am getting the error I posted below.

I also use a VPN, but I usually was able to access the server even with the VPN was on. I have also try connecting to the server with the VPN Disconnected and still got the same results.

I haven't set up the emby connect so this is meant to be only seen by devices on the local network.

I have uploaded the logs to this file

I followed this thread and didn't find a solution.

https://support.emby.media/support/solutions/articles/44001849007-connectivityembyserver.txt

Thanks for your help

[Abobader 3470]

Hello Shelll,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[RoyH 12]

I am having a similar issue Emby work perfect at home but at my son's home it would work and then freeze no specific timing before freezing and shows the connection failure above. I dont have virtual desktop, VPN anything else on the server, all my server does is run Emby. I checked the logs and this file attached is from the last time I know it froze and showed the connection failure.

My server is Windows 11.

I noticed this on the log "Tone Mapping would be desired, but hardware tone mapping is disabled" so I just went in transcoding and enabled this below it was disabled. Dont know if this will make a difference. Will have my son try showing a movie when he get home and see what happens.

ffmpeg-transcode-e46b05d1-2dd1-49a7-9187-01c00f982bab_1.txt

[Luke 42085]

On 2/6/2022 at 5:50 AM, RoyH said:

I am having a similar issue Emby work perfect at home but at my son's home it would work and then freeze no specific timing before freezing and shows the connection failure above. I dont have virtual desktop, VPN anything else on the server, all my server does is run Emby. I checked the logs and this file attached is from the last time I know it froze and showed the connection failure.

My server is Windows 11.

I noticed this on the log "Tone Mapping would be desired, but hardware tone mapping is disabled" so I just went in transcoding and enabled this below it was disabled. Dont know if this will make a difference. Will have my son try showing a movie when he get home and see what happens.

ffmpeg-transcode-e46b05d1-2dd1-49a7-9187-01c00f982bab_1.txt 1.63 MB · 1 download

Hi, do you have Emby Premiere?

[RoyH 12]

On 2/15/2022 at 12:44 PM, Luke said:

Hi, do you have Emby Premiere?

Hi Luke, sorry for the late response was on vacation, Yes I do nave Emby Premiere

[Happy2Play 9783]

11 minutes ago, RoyH said:

Hi Luke, sorry for the late response was on vacation, Yes I do nave Emby Premiere

Not sure why Tone mapping is not kicking in.  Devs may need to see server and hardware detection logs.

As for the connection issue, we could need the server log for that specific session it froze/disconnected or replicate the issue and post log.  As the ffmpeg log isn't showing much.

20:07:42.933 [segment @ 00000222ab5cec40] Opening 'C:\Users\RoyServer\AppData\Roaming\Emby-Server\programdata\transcoding-temp\82DB98_s2_2381.vtt.tmp' for writing
20:07:42.996 

[q] command received. Exiting.

20:07:43.011 20:07:43.011 [segment @ 00000222ab5fcd40] Opening 'C:\Users\RoyServer\AppData\Roaming\Emby-Server\programdata\transcoding-temp\82DB98.m3u8.tmp' for writing

Did you set a stream limit or is the client set to Auto as it is showing a limit of 3Mbps?

 

[RoyH 12]

3 minutes ago, Happy2Play said:

Not sure why Tone mapping is not kicking in.  Devs may need to see server and hardware detection logs.

As for the connection issue, we could need the server log for that specific session it froze/disconnected or replicate the issue and post log.  As the ffmpeg log isn't showing much.

20:07:42.933 [segment @ 00000222ab5cec40] Opening 'C:\Users\RoyServer\AppData\Roaming\Emby-Server\programdata\transcoding-temp\82DB98_s2_2381.vtt.tmp' for writing
20:07:42.996 

[q] command received. Exiting.

20:07:43.011 20:07:43.011 [segment @ 00000222ab5fcd40] Opening 'C:\Users\RoyServer\AppData\Roaming\Emby-Server\programdata\transcoding-temp\82DB98.m3u8.tmp' for writing

Did you set a stream limit or is the client set to Auto as it is showing a limit of 3Mbps?

 

I did not set stream limit, how do I fix that I have Fios 1G (940/880 Mbps) internet so streaming should not be an issue.

I installed the Fios 1G on 2/14 then went on vacation my son said since he cant get on at all so I guess the new Router blocking it, gotta figure out what is going on there, then we could get to the freezing issue.

 

[Happy2Play 9783]

11 minutes ago, RoyH said:

I did not set stream limit, how do I fix that I have Fios 1G (940/880 Mbps) internet so streaming should not be an issue.

Most if not all clients playback quality are set to Auto that can to conservative.  So user would need to adjust the playback quality on the client to a specific value.  

Since he is using Connect I would go to his local user account and remove the connect username, hit save and readd to see it makes a difference.  As this topic would appear to be about Connect not updating registered server WAN address.

Does your Dashboard show the same WAN address as a site like canyouseeme.org?

 

[Shelll 1]

Sorry for the late reply, you can disregard my post I figured it out. Thanks for the help!

[RoyH 12]

6 minutes ago, Happy2Play said:

Does your Dashboard show the same WAN address as a site like canyouseeme.org?

Yes it does 

 

8 minutes ago, Happy2Play said:

Since he is using Connect I would go to his local user account and remove the connect username, hit save and readd to see it makes a difference.  As this topic would appear to be about Connect not updating registered server WAN address.

When I hooked it up to his TV we used the Remote WAN from my dashboard.

Is there anyway I can test this from my cellphone with the wifi off I have the app and if I take off the wifi I cannot connect to server.

[Happy2Play 9783]

15 minutes ago, RoyH said:

When I hooked it up to his TV we used the Remote WAN from my dashboard.

Is there anyway I can test this from my cellphone with the wifi off I have the app and if I take off the wifi I cannot connect to server.

Could it have changed since you set it up?

On your cellphone open a browser and enter your WAN:8096 and it should connect.

[RoyH 12]

7 minutes ago, Happy2Play said:

Could it have changed since you set it up?

On your cellphone open a browser and enter your WAN:8096 and it should connect.

Maybe it did change, will check with my son tomorrow. I changed router so maybe that changed it

I did as you said with my cell and it connected.

Once we get that cleared will see if it still freezing and try to figure it out

1 hour ago, Happy2Play said:

Did you set a stream limit or is the client set to Auto as it is showing a limit of 3Mbps?

How do I fix this though 3Mbps is super slow.

[Happy2Play 9783]

1 hour ago, RoyH said:

I changed router so maybe that changed it

Yes this can change your WAN address just like turning your router off for an extended period of time.

1 hour ago, RoyH said:

How do I fix this though 3Mbps is super slow.

Every app has a playback quality settings, you will need to find the setting and adjust it to a different value then Auto.