Emby server cannot access plugins catalog and metadata plugins

[cenkaktas 0]

Hello,

Recently, my Emby server running on Raspberry Pi3 (running version: emby-server-deb_4.6.7.0_armhf.deb), started to throw http client timeouts. 
I had a router change but this issue started before that.

2022-02-03 12:29:30.429 Error HttpClient: Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out
2022-02-03 12:29:30.459 Error Server: Error processing request
        *** Error Report ***
        Version: 4.6.7.0
        Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_armhf.deb
        Operating system: Linux version 5.10.63-v7+ (dom@buildbot) (arm-linux-gnueabihf-gcc-8 (Ubuntu/Linaro 8.4.0-3ubuntu1) 8.4.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #1496
        Framework: .NET Core 3.1.21
        OS/Process: arm/arm
        Runtime: opt/emby-server/system/System.Private.CoreLib.dll
        Processor count: 4
        Data path: /var/lib/emby
        Application path: /opt/emby-server/system
        MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out
         ---> System.Threading.Tasks.TaskCanceledException: The operation was canceled.

This time out issue is also observed when I try to refresh movie metadata.

2022-02-03 12:37:29.340 Error HttpClient: Connection to https://private.omdbapi.com?apikey=fe53f97e&plot=full&r=json&y=2021&s=house+of+gucci&type=movie timed out
2022-02-03 12:37:29.414 Error ProviderManager: Error searching
        *** Error Report ***
        Version: 4.6.7.0
        Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_armhf.deb
        Operating system: Linux version 5.10.63-v7+ (dom@buildbot) (arm-linux-gnueabihf-gcc-8 (Ubuntu/Linaro 8.4.0-3ubuntu1) 8.4.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #1496
        Framework: .NET Core 3.1.21
        OS/Process: arm/arm
        Runtime: opt/emby-server/system/System.Private.CoreLib.dll
        Processor count: 4
        Data path: /var/lib/emby
        Application path: /opt/emby-server/system
        MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://private.omdbapi.com?apikey=fe53f97e&plot=full&r=json&y=2021&s=house+of+gucci&type=movie timed out
         ---> System.Threading.Tasks.TaskCanceledException: The operation was canceled.

I also tried curl on the same environment and it is able to access related http endpoints, but Emby server is not able to.

pi@case:~ $ curl https://www.mb3admin.com/admin/service/EmbyPackages.json
[{"id":"340","name":"Android TV App","shortDescription":"Feature code for supporter access to Android TV app","overview":"Feature code for supporter access to Android TV app","isPremium":false,"richDescUrl":"","thumbImage":"","previewImage":"","type":"Feature","targetFilename":"","owner":"ebr","category":"General","tileColor":"#000000","featureId":"androidtv","regInfo":"","price":"0.00","targetSystem":"Server","guid":"","adult":"0","totalRatings":null,"avgRating":null,"isRegistered":false,"expDate":null,"versions":[],"installs":"0"},{"id":"341","name":"Android TV App","shortDescription":"Feature code for supporter access to Android TV app","overview":"Feature code for supporter access to Android TV app",".....................

Any suggestions? 

 

embyserver.txt

[Luke 42078]

Hi, yes it looks like the requests are timing out and failing. Most likely you have something blocking the server from sending these outgoing communications. Typical causes are firewall, security software, or VPN. Can you look into this and let us know what you find? Thanks.