Playback Error No Compatible Streams are Currently Available

[elfhiem 4]

I'm getting an issue where for only certain movies or tv shows there will be a playback error. The only time this error happens is when I use the japanese audio, but if I use the english audio it works perfectly fine. I'm unsure what is causing this as the audio seems similar, and if i try using japanese audio in vlc, it works fine. This only happens with the mobile suit gundam trilogy as well as the tv version of mobile suit gundam but every other japanese film works fine.

[Abobader 3464]

Hello elfhiem,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[elfhiem 4]

emby server version is windows x64 4.6.7.0 portable

[Luke 42078]

Hi there, we're happy to help. Please attach the information requested in how to report a media playback issue. thanks !

[elfhiem 4]

ffmpeg-transcode-57f3d0c4-de3f-4dbf-8934-2b4a001e7529_1.txtffmpeg-transcode-0031b3bb-dfc6-4ec0-846d-baed5b971706_1.txtembyserver.txtffmpeg-directstream-5c5897d7-8248-452e-8fe7-ff5082000412_1.txtffmpeg-transcode-290ba07e-c045-4ec3-a4e9-77fc83d3fd89_1.txtffmpeg-transcode-35d73629-829c-45c1-90d4-860e401317b8_1.txtffmpeg-transcode-8c413bc3-8654-42db-b301-83c8ed11e439_1.txtffmpeg-transcode-6a2a77a9-859f-4d23-a7bd-8282058f8777_1.txtffmpeg-transcode-f4b9f431-9e05-4531-b6b1-b227fbf8cd64_1.txt

here is everything. let me know if you need anything else.

[elfhiem 4]

5 hours ago, Luke said:

Hi there, we're happy to help. Please attach the information requested in how to report a media playback issue. thanks !

ive continued to test other movies and shows and yeah, this only happens with the japanese audio for mobile suit gundam 1, 2, 3, and the original tv series. the english audio seems to work fine though, its just the japanese audio that causes it to crash

[Luke 42078]

Is the track embedded into the container with a significant audio delay?

[elfhiem 4]

what do you mean? the audio track is embedded into the file but there is no audio delay at all if i play it using vlc. i cannot tell if there is a delay in emby because it crashes

Edited February 2, 2022 by elfhiem

[Happy2Play 9780]

1 hour ago, elfhiem said:

what do you mean? the audio track is embedded into the file but there is no audio delay at all if i play it using vlc. i cannot tell if there is a delay in emby because it crashes

If you used MediaInfo does it show "Delay relative to video" for the audio track?

You can see an example here.

[elfhiem 4]

7 minutes ago, Happy2Play said:

If you used MediaInfo does it show "Delay relative to video" for the audio track?

You can see an example here.

it does not say that there is a delay at all. is this where you mean?

[Happy2Play 9780]

Sorry from the program MediaInfo.

or you can probe the file with ffprobe.

ffprobe -i "path_to_file" -print_format json -show_streams

 

[elfhiem 4]

8 minutes ago, Happy2Play said:

Sorry from the program MediaInfo.

or you can probe the file with ffprobe.

ffprobe -i "path_to_file" -print_format json -show_streams

 

currently it says the following:

Audio #2
ID                                       : 3
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : A_AAC-2
Duration                                 : 2 h 19 min
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Delay relative to video                  : 9 ms
Title                                    : Stereo
Language                                 : Japanese
Default                                  : No
Forced                                   : No

[Happy2Play 9780]

Devs will have to comment more as I would not think a 9ms delay would be an issue.  Looks like all three tracks have the same delay.

14:15:03.169     Stream #0:1(eng): Audio: aac (LC), 48000 Hz, stereo, fltp, Start-Time 0.009s (default)
14:15:03.169     Metadata:
14:15:03.169       title           : Stereo
14:15:03.169     Stream #0:2(jpn): Audio: aac (LC), 48000 Hz, stereo, fltp, Start-Time 0.009s
14:15:03.169     Metadata:
14:15:03.169       title           : Stereo
14:15:03.169     Stream #0:3: Audio: aac (LC), 48000 Hz, 5.1, fltp, Start-Time 0.009s
14:15:03.169     Metadata:
14:15:03.169       title           : Surround

Does your media play with the first audio track?

 

 

[elfhiem 4]

6 minutes ago, Happy2Play said:

Devs will have to comment more as I would not think a 9ms delay would be an issue.  Looks like all three tracks have the same delay.

14:15:03.169     Stream #0:1(eng): Audio: aac (LC), 48000 Hz, stereo, fltp, Start-Time 0.009s (default)
14:15:03.169     Metadata:
14:15:03.169       title           : Stereo
14:15:03.169     Stream #0:2(jpn): Audio: aac (LC), 48000 Hz, stereo, fltp, Start-Time 0.009s
14:15:03.169     Metadata:
14:15:03.169       title           : Stereo
14:15:03.169     Stream #0:3: Audio: aac (LC), 48000 Hz, 5.1, fltp, Start-Time 0.009s
14:15:03.169     Metadata:
14:15:03.169       title           : Surround

Does your media play with the first audio track?

 

 

yup, the english audio track works perfectly fine, but not the japanese

[Luke 42078]

Can you provide a sample video for testing? Thanks.

[elfhiem 4]

4 minutes ago, Luke said:

Can you provide a sample video for testing? Thanks.

this one should have the same issue
https://mega.nz/file/3TIziQBa#5Jkzart3xKC98H5lghnEzadqd7sNVCmPzllNinOvG2g

the episode itself was too large to attach so let me know if it works like this,

[visproduction 315]

If that is a delay of 0.009 seconds, it should just be removed.  That delay has really no value for media file.  For 24 fps, one frame would be 0.42 seconds.

[elfhiem 4]

regardless of that that doesnt change anything because the english track, which does work, also has the delay. if it has delay or not doesnt change the issue rlly

[Luke 42078]

13 hours ago, elfhiem said:

regardless of that that doesnt change anything because the english track, which does work, also has the delay. if it has delay or not doesnt change the issue rlly

In this case that's not true. I haven't tested your file yet, but when the default audio track is selected, it looks like this file will direct play. When it direct plays it's up to the browser video player to handle it, and it seems to handle the audio delay just fine (possibly due to ignoring it).

When you select a secondary track, we have to use server transcoding, and it's the server transcoding that currently has a known issue when audio tracks have a delay.

[elfhiem 4]

52 minutes ago, Luke said:

In this case that's not true. I haven't tested your file yet, but when the default audio track is selected, it looks like this file will direct play. When it direct plays it's up to the browser video player to handle it, and it seems to handle the audio delay just fine (possibly due to ignoring it).

When you select a secondary track, we have to use server transcoding, and it's the server transcoding that currently has a known issue when audio tracks have a delay.

ah, so should i try just removing the delay from the secondary audio track? ill give it a try and let you know how it goes

[Luke 42078]

33 minutes ago, elfhiem said:

ah, so should i try just removing the delay from the secondary audio track? ill give it a try and let you know how it goes

You probably want to try two things:

• First remuxing it into a new file without any changes, becomes sometimes that alone can resolve problems with messy files
• Then if that file exhibits the same problem, then try removing the audio delay

If you do both at once, then it might not be obvious what the culprit was.

[elfhiem 4]

4 minutes ago, Luke said:

You probably want to try two things:

• First remuxing it into a new file without any changes, becomes sometimes that alone can resolve problems with messy files
• Then if that file exhibits the same problem, then try removing the audio delay

If you do both at once, then it might not be obvious what the culprit was.

okay ill give that a shot, the problem files did all come from the same source so it is possible that the file is messy

[elfhiem 4]

1 hour ago, Luke said:

You probably want to try two things:

• First remuxing it into a new file without any changes, becomes sometimes that alone can resolve problems with messy files
• Then if that file exhibits the same problem, then try removing the audio delay

If you do both at once, then it might not be obvious what the culprit was.

i have tried to do both of those things multiple times but the issue remains, it still seems to be glitched and crashes in the same way. and again, the english track still works fine.

[elfhiem 4]

update: it still does not work however, i am not getting a similar issue with other movies which are not from the same source. i think it has something to do with picking settings that are not the default but i am unsure

[Happy2Play 9780]

I tested the file provided and first track Direct Played and second track Direct Streamed without issue with and without subtitles.

Edge and Chrome

4.6.7.0 and 4.7.0.22