Posters completly streched when shearching to identify a movie/tv show

[Tangsgod 22]

In Emby Theaters
Here is how the posters look when in the Identify popup:
 

[GrimReaper 4740]

Those actually look like thumbs squeezed. Wrong image type in query, @Luke? Or placeholders should be made 16:9?

[Happy2Play 9780]

Moving to Emby Theater section.

What version of ET?

But I get normal posters in v1.1.392.0 and v3.0.15

[Tangsgod 22]

18 minutes ago, Happy2Play said:

Moving to Emby Theater section.

What version of ET?

But I get normal posters in v1.1.392.0 and v3.0.15

I should be on the latest version, I just installed it from the website 2 days ago
Where can I find the version ID?

[Happy2Play 9780]

13 minutes ago, Tangsgod said:

I should be on the latest version, I just installed it from the website 2 days ago
Where can I find the version ID?

Click your user icon.

[Tangsgod 22]

Thanx : Version 3.0.15
I can reproduce it in case it's needed

[Happy2Play 9780]

9 minutes ago, Tangsgod said:

Thanx : Version 3.0.15
I can reproduce it in case it's needed

Does the same happen in web client?

But what exactly are you doing as that identify image is of many series not a normal one item query as Psych and Monk are nowhere near the same query.

[Tangsgod 22]

I'm trying to identify the tv show "Derek"

https://www.imdb.com/title/tt2616280/?ref_=nv_sr_srsg_0

Here is the result in the web client :

[Happy2Play 9780]

Not sure as this is what I get in ET 3.0.15 

But I do see all lot of garbage returned for "Derek".

Shouldn't matter but what is your metadata provider order?

[Tangsgod 22]

Yes, a lot of "matches" , but even with 1 match it is the same :

 

Here are the providers : 

[Happy2Play 9780]

Dev will have to comment as I have no way to reproduce what you are seeing.

[Tangsgod 22]

ok

[Luke 42078]

It's normal in some cases when the provider search results don't use 16:9 aspect ratio.

[Happy2Play 9780]

@Lukelooks like issue is v3 vs v4 tvdb api.

v3

v4

So this will not change until server 4.7.

Edited January 31, 2022 by Happy2Play

[Tangsgod 22]

oh, you reproduced it

[Happy2Play 9780]

Just now, Tangsgod said:

oh, you reproduced it

Yes as my server I was using was beta 4.7, once I switched to 4.6.7.0 which uses a difference api version on TVDB I get what you see.  Nothing can be done as TVDB v3 api is the defect as you get Banners instead of Posters.

[Tangsgod 22]

Ok, then the only way is to update to the beta?

[Happy2Play 9780]

1 minute ago, Tangsgod said:

Ok, then the only way is to update to the beta?

Currently yes

As a note you are sort of seeing the exact same thing in web client but you get that blank placeholder because it is a Banner, clicking on image will display it.

[Tangsgod 22]

Yes, this is exactly this