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Playback fails on Samsung TV on 1080p HEVC files


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Posted (edited)

Playback fails immediately (after briefly showing video) on what appears to be all 1080p HEVC format files. Samsung model UN65NU6900. Emby server and transcode logs attached.

 

Edited by Bill LeDuc
Posted

You will find the issue at roughly 2022-01-29 17:34

FrostByte
Posted

You may want to delete your attachments and PM the devs.

Posted

Can you test with a file that doesn't have so many subtitles? (ideally <10).  I expect this may be the issue

  • Like 1
Posted

FrostByte, I don't understand.

FrostByte
Posted
3 minutes ago, Bill LeDuc said:

FrostByte, I don't understand.

I believe your logs contain external IP addresses

Posted

SamES, yes I was a bit shocked to see so many subtitles, although it plays on at least three other clients fine.

FrostByte
Posted

Yes, it's a Samsung/Tizen thing.  I believe Tizen's max is 30 tracks total (video + audio + subs, etc).  Remuxing and eliminating the subs you don't need usually fixes it.

  • Like 1
Posted

Thank you FrostByte.  I would rather not remux, but there in nothing Emby can do about a Tizen limitation.

Posted

See my explanation in this topic for more info: 

 

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