Emby Connect user unable to reset password

[hooj1981 5]

Hi.

I've got a single user who has forgotten their Emby Connect credentials. When using the password reset function on app.emby.media they receive the reset email as expected but when clicking on the link provided, get the error: "you are not awaiting validation for a lost password request" and cannot proceed.

I've tested my account and can reset my password fine, so unsure what the issue is here.

[Happy2Play 9785]

Tested without issue also.

@Abobaderyou have any ideas?

[Abobader 3470]

Good day,

Maybe his account had issue, what the member name?

My best

[Happy2Play 9785]

@hooj1981

[Abobader 3470]

Nothing wrong with his account, my suggest to stop using vpn when he try to rest his password.

[Happy2Play 9785]

1 minute ago, Abobader said:

Nothing wrong with his account, my suggest to stop using vpn when he try to rest his password.

Sorry I was tagging OP as they are not following this topic.

[Abobader 3470]

ahh, as a reminder for myself, do not login unless I drink my 3rd cups of coffee

[hooj1981 5]

Hi.

I think the user affected is clsilsbury.

 

[Abobader 3470]

8 hours ago, hooj1981 said:

Hi.

I think the user affected is clsilsbury.

 

Yes, till him to stop using that bad vpn he tried to login with.

[hooj1981 5]

I don't think they are, at least not intentionally. They are just using their phone via home wifi AFAIK. Is there IP address checking on the PW reset function or something?

[Abobader 3470]

1 hour ago, hooj1981 said:

I don't think they are, at least not intentionally. They are just using their phone via home wifi AFAIK. Is there IP address checking on the PW reset function or something?

I am PM you now ..