Emby server keeps shutting down, and I can't find its files locally

[rdcork 0]

Hello,

New user here. Sorry to be stupid. I downloaded the latest version of the server from the Emby site. That provides a setup.exe file as expected. I ran that & installed Emby on my PC running Windows 10. I was able to configure it, and was able to successfully access the server via a browser from my PC and also from a Rizen client over my network. It worked great and I love it - so much more straightforward than similar programs. But, one day the Emby server shut down unexpectedly. No worries - I figured I would just fire it up again. But, I cannot find the Emby application anywhere on my PC! There is no Emby program listed in my Start menu, and I don't find any Emby folders or files in  the "Program Files" or "Program Files (x86)"folders on my PC, or in the "Application Data" folder (or its subfolders) of my user account. I can download it again and it will work for a while, then the same shut down happens. I have also installed it via my Windows admin account, with the same result - shut down without a trace of any Emby files on my hard disk. It's got to be here somewhere, I just don't know where.

Any assistance on where to find the files, and how to prevent future shut downs, would be greatly appreciated. Thanks very much.

[Abobader 3470]

Hello rdcork,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4762]

Assuming you installed to default path, under Win10 it'll be:

C:\Users\YOURUSER\AppData\Roaming\Emby-Server

[rdcork 0]

Thanks! There is no Emby-Server directory at that location in my user profile. However, I did find that directory under the Admin profile, and was able to start the server from the exe file there. So, that is a big improvement.

Any thoughts on why the server keeps shutting down? I know that is a vague and difficult question. I have not received any error messages. It may relate to access from an Emby client on a Mac on my network.

[Luke 42085]

Hi there, please attach the emby server log from when this happens:

Thanks !

[rdcork 0]

Of course - great idea. I just found the logs. There are many - I briefly looked at a few but couldn't make sense of them. I expect the one(s) that immediately preceded the shut down(s) would be the most helpful, but I don't know exactly which one(s) that would be. I will pay more attention going forward and post the log if & when the shut down occurs again. Thanks!

[GrimReaper 4762]

You need only last embyserver-xxxxxxxxx.txt after shutdown occurs.

[rdcork 0]

10-4. I don't know exactly which log that is, & don't want to waste the community's time posting a bunch of logs that may not be helpful.

Now that I know that the logs exist, & where to find them, I will post the final log the next time I have a problem. Thanks!

[Luke 42085]

3 hours ago, rdcork said:

10-4. I don't know exactly which log that is, & don't want to waste the community's time posting a bunch of logs that may not be helpful.

Now that I know that the logs exist, & where to find them, I will post the final log the next time I have a problem. Thanks!

Great, thanks.