New User can't connect with https://app.emby.media or http://app.emby

[hugoclo 0]

Hello,

I have a new user who created an account here: https://emby.media/community/index.php?/register

After he sent me his email address, I created an account for him on my EMBY server.

He received: Confirm Emby Account Link And confirmed the link.

When he goes to https://app.emby.media/#!/startup/connectlogin.html to connect he has the following message:

 

 

The user receive this mail :

Quote

Hi XXXXX,

We have detected 3 failed log in attempts to your account from United States.

If this wasn't you, someone else may be trying to access your account. These log in attempts were unsuccessful. You may however want to change your password for greater security, especially if you use the same password on other websites.

If this was you, you can safely ignore this email and you will be able to sign in again at 01/23/22 10:37 AM.

The identifiers are correct he can connect to the emby forum.

 

THX

[seanbuff 1316]

Hi, have you followed these two guides to ensure your Emby Server is setup for external (remote) connections?

https://support.emby.media/support/solutions/articles/44001849007-connectivity

https://support.emby.media/support/solutions/articles/44002137137-remote-setup

[hugoclo 0]

Hi,

All another users can connect with https://app.emby.media/#!/startup/connectlogin.html ,

only the next  can't connect with this link. On the other hand, on the server, if on the user's page I enter his EMBY password (used here : https://emby.media/community/index.php?/register), it works.

*the server is : dedicated server with domain name ".xyz"

Thx

[Luke 42078]

Hi, what exactly happens when you try?