jriker1 20 Posted January 22, 2022 Posted January 22, 2022 (edited) I have a HEVC 8-bit formatted 1080p file in the MKV container using MKVToolNix and the file plays fine on it's own. When I jump around it's playing before I even take my finger off the jump button and never misses a beat. When I add in the untouched lossless DTS XLL track the track always plays, seeking on the video is a bit slower but jumping around eventually the video will get jerky and will continue playing that way until you jump somewhere else in the video. If I go back to seconds it will then play fine but something isn't right. This is direct playing but obviously using a player from Emby. Is there any known issues with XLL audio? It seems to play OK even when the video is stuttering but obviously doesn't happen if the audio isn't in the file. Playing on an NVidia Shield Pro 2019 with latest updates. Edited January 22, 2022 by jriker1
Luke 42080 Posted January 22, 2022 Posted January 22, 2022 Hi, can you try sideloading our standard android app on the same device and let us know how that compares? https://emby.media/emby-for-android.html Thanks !
jriker1 20 Posted January 22, 2022 Author Posted January 22, 2022 (edited) Gave that a try. Same hanging on the video side when jumping around where the audio would startup immediately, but was able to get the stuttering effect like I did with the other one. Even with the other one it's not all the time but this delay in video playing and stuttering is specific to a set of videos with this kind of audio. With the standard android app, it MAY have been more difficult to get the stuttering to happen but did. Though more difficult is subjective as if you played the movie from start to finish without moving around probably would never see it. I got this initially as when I do some video cleanup I run thru the footage on the TV to make sure all is good and exhibited this problem on every item. Note on my PC with VLC don't see this. Note: I just ran thru VLC on my NVidia Shield. When I jumped around music and video would start at the same time and no stuttering that I could reproduce. Edited January 22, 2022 by jriker1
Luke 42080 Posted January 23, 2022 Posted January 23, 2022 Can you provide a sample video for testing? Thanks.
jriker1 20 Posted January 23, 2022 Author Posted January 23, 2022 (edited) I could but any idea how? Since it's something you have to jump around in the video to show things, and the overall file is 16GB, not sure how to send that or a decent size portion of it. Note the audio DTS file itself is 2.3GB so if I can get that somewhere maybe you could multiplex it into some other video file. I'd never say I'm 100% sure but fairly confident from my tests the video is fine and the audio is causing this at least in whatever player Emby is using being direct play. Let me know on the above as probably want to see it and this isn't a quality solution, but someone suggested converting to test the DTS Master audio to AAC. I did that and the stuttering wasn't there. Seems something with the player used by Emby based on findings, but wanted to add this to my response. Edited January 23, 2022 by jriker1
jriker1 20 Posted January 28, 2022 Author Posted January 28, 2022 Done a lot of testing, didn't hear back about what to do with my files. That said, 1. Converted the video with many different options with ffmpeg, didnt change anything. 2. If I multiplex with MKVToolNix the DST XLL or DTS HD Master Audio and jump thru the video playback will eventually stutter 3. If I extract the DTS Core and insert it into the video things are fine. 4. If I convert the DTS Master to AC3 things play fine. So in my opinion clearly something with the player used with Emby at least with the Android Version.
Luke 42080 Posted January 28, 2022 Posted January 28, 2022 Quote Done a lot of testing, didn't hear back about what to do with my files. dropbox or google drive would be great if possible.
Luke 42080 Posted January 28, 2022 Posted January 28, 2022 On 1/21/2022 at 10:25 PM, Luke said: Hi, can you try sideloading our standard android app on the same device and let us know how that compares? https://emby.media/emby-for-android.html Thanks ! Would you mind downloading again and trying again? Thanks !
jriker1 20 Posted January 29, 2022 Author Posted January 29, 2022 Nope, same thing, hold down the jump forward button on the remote, let it jump thru several minutes of the video and let go. Starts stuttering on screen. I have a low bitrate version that still seems to do this but did you want the full 14GB of the video? I have a dropbox that can hold that, just didn't know if you would download it.
Luke 42080 Posted February 1, 2022 Posted February 1, 2022 On 1/28/2022 at 10:01 PM, jriker1 said: Nope, same thing, hold down the jump forward button on the remote, let it jump thru several minutes of the video and let go. Starts stuttering on screen. I have a low bitrate version that still seems to do this but did you want the full 14GB of the video? I have a dropbox that can hold that, just didn't know if you would download it. If that's what it takes to reproduce this, then yes please. Thanks.
jriker1 20 Posted February 6, 2022 Author Posted February 6, 2022 Sorry for the delay. Here is a smaller version of it. Has the full audio just the video is lower bitrate but still exhibits the issue. https://www.dropbox.com/s/1mec98pukcaioi2/The Pink Panther (1963).mkv?dl=0 Thanks. JR
Luke 42080 Posted February 25, 2022 Posted February 25, 2022 Are you still running into this following the Shield software updates?
jriker1 20 Posted February 28, 2022 Author Posted February 28, 2022 (edited) Depends on the above. If you mean updating to Android 11 then yes was there when I first had this issue. If you are referring to an update to the app, then I haven't seen one lately. I've stalled on this at this point waiting for review of the video but haven't seen any software updates since posting it. Edited February 28, 2022 by jriker1
Luke 42080 Posted March 3, 2022 Posted March 3, 2022 On 2/28/2022 at 1:29 PM, jriker1 said: Depends on the above. If you mean updating to Android 11 then yes was there when I first had this issue. If you are referring to an update to the app, then I haven't seen one lately. I've stalled on this at this point waiting for review of the video but haven't seen any software updates since posting it. @jriker1 can you please attach an emby server log? thanks.
jriker1 20 Posted March 4, 2022 Author Posted March 4, 2022 I can, but did you see any issues with the video? Can I take it down from the public link? Note the video is direct playing so doubt you are going to find anything in the server logs but will the next time I can get access to the system. TV always in use.
Luke 42080 Posted March 4, 2022 Posted March 4, 2022 1 hour ago, jriker1 said: I can, but did you see any issues with the video? Can I take it down from the public link? Note the video is direct playing so doubt you are going to find anything in the server logs but will the next time I can get access to the system. TV always in use. You can take it down. I've got it. We are still investigating, so a server log would be most helpful. You can get one from the server web interface. Thanks.
ebr 16185 Posted March 4, 2022 Posted March 4, 2022 @Spaceboydid you say your problem file has this same audio format?
Spaceboy 2573 Posted March 5, 2022 Posted March 5, 2022 23 hours ago, ebr said: @Spaceboydid you say your problem file has this same audio format? yes dts xll
Luke 42080 Posted May 4, 2022 Posted May 4, 2022 @jriker1 are you still running into this? Please attach the emby server log from when this happens. Thanks !
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