emby APP on my Firestick stream personal video upside down or sideways

[synologyluap 1]

That's exactly it!

Indeed I have mixed up "transcoded" vs "convert function"...

If there is something I can do to help you with these "convert function" test , please let me know.

Thanks again for all your support!!! A+

[Luke 42077]

Are your issues resolved now?

[ebr 16169]

No, we will have to take action to resolve his issue.

On 2/21/2022 at 9:21 AM, ebr said:

So we need a way for the apps to know that these items need to be transcoded and we should look into having our convert feature re-orient the target video.

 

[Luke 42077]

OK yes that's on our to do list. Thanks.

[LostInTheFold 4]

I am not sure if this was originally a user issue or what, however, I have a fairly large number of videos taken on a couple of different Android phones. These are being hosted on my local computer running Emby 4.8.10.0. I am running Emby client on Amazon 4k TV version 2.1.14a.  The problem seems to be mostly or exclusively related to videos. I did not do a thurough test on all of my images. But most if not all of my videos taken via phone have this problem. I also have not tried recently any video taken by SLR camera, but I can do that if need be.
Attached please find an image of a video taken of a train station, this shows as right side up on my personal computer in which this is being hosted. If you need any further information, please let me know.
Many thanks for an otherwise great product.

[ebr 16169]

Hi.  If you use "Playback correction" under the cog menu during playback, does it fix it?

[Luke 42077]

@LostInTheFold?

[LostInTheFold 4]

Sorry for the delay in response, I kinda spaced this.

I tried the "Playback correction" and it did not correct the problem.

I am not certain, but it did seem to do something. I think it made it wide screen, but please don't quote me on that, its kinda late and I would need to go check another file or two to make sure I know exactly what happened. I can do that tomorrow.

[ebr 16169]

Hi.  When you retry this, be sure to select that playback correction option more than once.  Keep trying it until it either works or tells you it is giving up.

Thanks.

[Luke 42077]

@LostInTheFoldhas this helped?

[LostInTheFold 4]

Last night when I tried it, I did it 3 times, I thought that would be enough. I will try some more.

[LostInTheFold 4]

So, 3 attempts was the limit. The first attempt made it wide screen but in the same orientation.  I didn't really see any difference in attempts 2 and 3. On attempt 4 it said that there were too many errors that it was giving up.

[LostInTheFold 4]

@ebr or @Luke, I fully understand that it takes time to reproduce and or fix things, I was just wondering if there was any kind of update.

Many thanks.
 

[LostInTheFold 4]

@ebror @Lukeit has been awhile since i have heard back from you. Just wondering how things have been going.
thanks.

[Luke 42077]

On 12/3/2024 at 5:50 AM, LostInTheFold said:

@ebror @Lukeit has been awhile since i have heard back from you. Just wondering how things have been going.
thanks.

Hi, we are working on this. Thanks.

[LostInTheFold 4]

@ebror @LukeI am not trying to be a pest or anything, but it has been 4 months now. Do you need any more information that I can collect for you? Is there something I can help? Or perhaps this is fixed in a patch that is not yet released. Many thanks.

[Luke 42077]

hi, when it is direct playing and not rotated correctly, this is resolved for the next app update. Thanks.