Specific movie won't play

[EmbyParty 14]

I have a library with many movies some 4k HDR. All but one movie play well. The movie "Forest Gump" that won't play plays on every other device (direct play or converted). Has anyone an idea what the problem is and how to solve? I purchased an lan-dongle for the tv already checked the bandwidth so the high bitrate shouldn't be the problem for direct play. Ideas? Thanks for your help.

 

ffmpeg-transcode-1b6bd4da-3fd5-4638-9dc2-4e2c45d47eab_1.txt

[EmbyParty 14]

There is another movie that won't play.

ffmpeg-transcode-7b8fd2c5-542e-44a1-b497-ea889bb51aa7_1.txt embyserver.txt

[Luke 42077]

Hi there, what exactly happens when you try to play?

[EmbyParty 14]

Hi Luke

Nothing happend, it seems to stuck. My NAS CPU usage doesn't change nor does it play. After a while I see an error message "no compatible streams are currently available. Please try again later or contact your system administrator for details." As I said, I can play these files convertet or direct play (depending on the net-bandwith) on a mobile device or direct play or on a computer. So it seems a problem with the app on the lg tv. Thanks for your help!

Cheers, Rafael

[Luke 42077]

On 1/24/2022 at 2:59 PM, EmbyParty said:

Hi Luke

Nothing happend, it seems to stuck. My NAS CPU usage doesn't change nor does it play. After a while I see an error message "no compatible streams are currently available. Please try again later or contact your system administrator for details." As I said, I can play these files convertet or direct play (depending on the net-bandwith) on a mobile device or direct play or on a computer. So it seems a problem with the app on the lg tv. Thanks for your help!

Cheers, Rafael

@EmbyParty can you try turning off subtitles prior to playback and let me know how that compares? Thanks.

[EmbyParty 14]

I tried and it works like a charm! You definitly found the problem which I honestly not quite understand. Cheers!

[EmbyParty 14]

Even at playback, as soon as I set subtitles the playback stops.

[Luke 42077]

28 minutes ago, EmbyParty said:

Even at playback, as soon as I set subtitles the playback stops.

The TV does not support the subtitle format (PGS), therefore Emby Server has to burn them into the video with video transcoding. But that is a very intensive process and your server machine can't do it quickly enough to be playable.

Your better off with external text subtitles, and our subtitle download features can help with that.

[EmbyParty 14]

Hi Luke

I apologize for the late answer. I tested several movies with the same results: it's the subtitle. I therefore tried to download srt-subtitle. unfortunately, with no success. What am I doing wrong? I don't find an entry in the log thus I posted the alerts.

Thanks for your help.

Cheers Rafael

 

[Luke 42077]

6 hours ago, EmbyParty said:

Hi Luke

I apologize for the late answer. I tested several movies with the same results: it's the subtitle. I therefore tried to download srt-subtitle. unfortunately, with no success. What am I doing wrong? I don't find an entry in the log thus I posted the alerts.

Thanks for your help.

Cheers Rafael

 

Looks like the server tried to download subtitles but the provider was unavailable at the time. I would give it a shot again later and let us know how things go. Thanks.

[EmbyParty 14]

I'd like to thank for the support and close this thread. I tried several times to download subtitles and always failed. But after an update of the emby app on my lg tv I can download subtitles. Problem solved:-)

[Luke 42077]

Thanks for the feedback.