Emby premiere stopped working

[Soundpool 2]

Hi,

 

All of a sudden I get a message my Emby premiere is not activated.
I do have a current key, which is accepted when copy-pasting it in the server config, but still doesn't activate anything.
Even requested the key via mail, which gets me the exact same key.

Upon entering the key and saving it shows the following:

Thank you. Your Emby Premiere key has been updated.

But on the config page is keeps displaying:

Emby Premiere key is missing or invalid.

 

Is there anything going on on the Emby authentication services or should I take a corruption on my end into account?

[GrimReaper 4749]

Hey up, 

See:

https://support.emby.media/support/solutions/articles/44001173116-my-emby-key-says-it-is-invalid-or-missing

 

[Soundpool 2]

Hi,

 

Thanks for the quick response.
Tried the basic methods described there without results.

But I did forget to check the expiry date.
Made use of the forgot key option to get a new mail, which mentions the following:

You are on the Monthly subscription plan. It will automatically renew on the same day each month or expire 2022-01-16 if canceled before renewal 

By the looks of it my key may be expired,  seems very coincidental it stopped working on exactly this date.
However it shouldn't as my automated subscription was renewed 5 days ago. 

So I think something went wrong, as otherwise the date would be 2022-02-16.
Weird thing is, I did pay, the money is gone.
Furthermore, if my key expired, shouldn't it give an error when trying to activate Emby with it?

 

 

[Happy2Play 9783]

I would email this information to billingsupport@emby.media as they are the only ones that can assist here.

[Soundpool 2]

Thanks, just send them a mail.

[JERRY1 17]

Have this same issue right now but i have a lifetime key

[ebr 16187]

23 minutes ago, JERRY1 said:

Have this same issue right now but i have a lifetime key

Hi.  Please send an email to billingsupport@emby.media and they can help you.

Thanks!