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TV Guide time not updating after leaving the chancel


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Posted (edited)

Currently if I'm watching a channel and I've been watching it for a long time when i leave the channel it takes be back to the guide but the guide still shows data from 7PM but the current is 9PM so i leave live tv and go back and it removes the past times. I think it would be nice once someone leaves the channel the guide should automatedly update. Hope this makes sense. 

Edited by andreaxheli
Posted

Currently only tested on Samsung TV App i can test other apps also if needed

Posted

Also happens via web, ios app, Windows app, mac app

Posted (edited)

Please see attached image its 6:04PM and the guide has not refreshed this is via web but same thing happens on the different  platforms

Edited by AndreaXheli
Posted

Okay, thanks.  I guess the Android TV app is the only one that is keeping this updated.

Posted

Thanks, we'll take a look.

Posted

Thank you both Ebr & Luke. Sorry for the bad news. 

Posted

I've seen this as well on the web app but in a minute or two it will correct itself.

  • 1 month later...
Posted

Hi everyone, any progress on this ? 

  • 4 weeks later...
Posted

Are you still able to reproduce this?

Posted (edited)

Yes, I'm still able to reproduce this. Happens via web & Samsung tv app. No issue on the android app 

Edited by andreaxheli
Posted

Let me test and let you know. 

  • Thanks 1
Posted (edited)

Same results.

 

 

 

 

Edited by AndreaXheli
Posted

Hi.  That looks like it is only about 35 minutes past the guide start time.  I think within 45min to an hour is reasonable.  If you wait 10 more minutes or so, does it update?

Posted

Hello! On the Samsung TV app no i had a few hours pass and it never updates i have to go back to the main screen and back into the Live TV then it updates other wise no and on the web i have no test it that far but if I can recall from last time I tested it didn't updates after 10 min

Posted (edited)

@ebr please see photo

Edited by AndreaXheli
Posted

Yep.  That's too long.

Thanks.

Posted

You're Welcome! Thank you! also same happens on via web if I refresh the screen then it changes. Seems like the Android app is the only one that's doing it correctly for now ;) Thanks for everything. :)

  • 4 weeks later...
Posted

@ebr Hope you're doing well. Any progress on this ? 

Posted

Can you try again with the web app? Thanks.

Posted

Yes via web app seems to be fixed. Thank you! Any status on the Samsung tv app

  • Thanks 1

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