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Black screen when trying to configure.


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digidoggie18
Posted

Just downloaded Emby to give it a whirl on windows 11 and it's not even remotely working. When I click configure it opens a web page and it just stays black. I allowed the app through my firewall as well. Anyone have any ideas or help? I don't understand why this wouldn't just work right out of the box..

Posted

Hello digidoggie18,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

Posted

HI there, what web browser are you using?

digidoggie18
Posted

Firefox with no extensions.

Posted
7 minutes ago, digidoggie18 said:

Firefox with no extensions.

What version?

Posted

Can you provide the contents of the firefox debug console? Thanks.

digidoggie18
Posted

this is what I have

 

LoginManagerPrompter: _getShortDisplayHost couldn't process http://127.0.0.1:32400 13 LoginManagerPrompter.jsm:997:11
LoginManagerPrompter: _getShortDisplayHost couldn't process http://localhost:8096 33 LoginManagerPrompter.jsm:997:11
The Web Console logging API (console.log, console.info, console.warn, console.error) has been disabled by a script on this page.
The Web Console logging API (console.log, console.info, console.warn, console.error) has been disabled by a script on this page.

Posted

Can you please provide the complete console contents? Thanks.

Posted
21 minutes ago, digidoggie18 said:

this is what I have

 

LoginManagerPrompter: _getShortDisplayHost couldn't process http://127.0.0.1:32400 13 LoginManagerPrompter.jsm:997:11
LoginManagerPrompter: _getShortDisplayHost couldn't process http://localhost:8096 33 LoginManagerPrompter.jsm:997:11

This is coming from an extension by the way, it's not loaded by emby. Perhaps that's your issue.

digidoggie18
Posted (edited)

this is what I have

 

LoginManagerPrompter: _getShortDisplayHost couldn't process http://127.0.0.1:32400 13 LoginManagerPrompter.jsm:997:11
LoginManagerPrompter: _getShortDisplayHost couldn't process http://localhost:8096 33 LoginManagerPrompter.jsm:997:11
The Web Console logging API (console.log, console.info, console.warn, console.error) has been disabled by a script on this page.
The Web Console logging API (console.log, console.info, console.warn, console.error) has been disabled by a script on this page.

 

 

How do I get the full contents? that's all I get when I open it. As for extensions I have no clue what you are talking about because I literally have no extensions..

ext.png

Edited by digidoggie18
mistake
Posted

I'm not sure yet at this point. On a vanilla install of Firefox with default settings, I don't see any problems. I see Firefox 96 is rolling out today. Can you try updating to that?

digidoggie18
Posted

Done, I am on 96.0 I do have more in the browser console now though:

 

14:25:27.369 1641936327369    addons.xpi    WARN    Checking C:\Program Files\Mozilla Firefox\distribution\extensions for addons
14:25:27.428 1641936327428    addons.webextension.screenshots@mozilla.org    WARN    Loading extension 'screenshots@mozilla.org': Reading manifest: Invalid extension permission: resource://pdf.js/
14:25:27.428 1641936327428    addons.webextension.screenshots@mozilla.org    WARN    Loading extension 'screenshots@mozilla.org': Reading manifest: Invalid extension permission: about:reader*
14:25:27.529 1641936327529    addons.webextension.screenshots@mozilla.org    WARN    Loading extension 'screenshots@mozilla.org': Reading manifest: Invalid extension permission: resource://pdf.js/
14:25:27.529 1641936327529    addons.webextension.screenshots@mozilla.org    WARN    Loading extension 'screenshots@mozilla.org': Reading manifest: Invalid extension permission: about:reader*
14:25:27.945 This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “<!DOCTYPE html>”.

 

digidoggie18
Posted

I am using VPN as well if that may help. I am split tunneled with PIA however, I don't have issues like this with any other apps though. I have sonar, radar, Plex, jellyfin, etc.. with no issues and have my VPN passing traffic to my local network as well. 

Posted

Try also clearing browsing data and see if that helps.

Posted
Just now, digidoggie18 said:

Nothing.

What exactly did you do?

digidoggie18
Posted

I went to privacy and security then cookies and site data and clicked clear data.

I did restart again and when I try to configure emby the page pops up and a loading symbol flashes repeatedly and it only fills a quarter of the way before it starts over again.

Posted

Can you try Chrome for comparison purposes? Thanks.

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