Substandard support - no easy method to report a fault

[Cluckbuy 0]

Simple issue cannot download any Intel Qnap update - been happening for weeks - always getting 404

https://emby.media/emby-server-qnap_{version}_x86_64.qpkg etc

Seems impossible to find a simple email method to report a fault

Now tell me why a tech company such as Emby does not study it's 404 logs?

Or have in the support center a firewall of topics preventing a simple error report....

I'm a retired systems engineer rather frustrated by the Emby app which seems to break so many wonderful tech software achievements by design.

Most annoying is the appalling design of the search function..

404

Page Not Found

It seems that the page you were trying to reach does not exist anymore, or maybe it has just moved. You can start again from the home or go back to previous page.

Edited January 10, 2022 by Abobader
Change the thread title

[Happy2Play 9780]

Sorry I don't follow (but not a qnap user) where is that link coming from or found?  I would expect a 404 as if does not point to a specific version number.

 

Release 4.6.7.0 · MediaBrowser/Emby.Releases (github.com)

https://github.com/MediaBrowser/Emby.Releases/releases/download/4.6.7.0/emby-server-qnap_4.6.7.0_x86_64.qpkg

[Cluckbuy 0]

https://emby.media/qnap-server.html

[Happy2Play 9780]

3 minutes ago, Cluckbuy said:

https://emby.media/qnap-server.html

At least for me every one of this links, link back to the same location I linked above.

I assume you are clicking in the first link "https://github.com/MediaBrowser/Emby.Releases/releases/download/4.6.7.0/emby-server-qnap_4.6.7.0_x86_64.qpkg"

[Cluckbuy 0]

Like I say, its a matter for the server log inspection, it has happened different devices here over some months, so Emby should be the one to go with it,  looking at the links yourself is a goose chase, there could be any number of internal faults at Embays servers, that it reported the error is where we should stand and proceed.

A lack of gumption continues.  Server errors can be fixed easily . but

Finding people who understand and appreciate software interfaces must be difficult is the real sad story 

My first large software endeavor that worked fast was 200,000+ entries on a 8 Mhz Altos 2068 with 16 users sharing the CPU and Informix SQL .. that could give any search result in under a couple of seconds using Informix (CISAM)....

 

eg Search issues - an example of bad Emby

Search problem.... On a Qnap 451 + 16GB Ram with a 850GB SSD cache (tried on fast desktop but same issues)

Movies    5341. Tv Episodes 5341I, Songs  144039 Home videos (Youtube) 16092 (that sucks too that no Youtube metadata is available)

Watch the search software screw up all ideas of purpose...

1. ) does not show recent searches ( lost purpose ) but puts up random selections sometimes 
2. ) presents random selections sometimes which do no make a search but they link to the item directly so fuzzy search lost
3. ) does not allow category preselection so searches everything ( simplistic use of database ) 
4. ) fuzzy search very fuzzy with any close results randomly placed in result ( lazy programming )
5. ) does not allow exact match preselection ( time wasting)
6. ) before search result puts up message not found ( badly tested )
7. ) exact matching terms not in front of result ( lazy programming )
8. ) does not support page back within Emby web interfaces ( lazy programming)
9. ) seems to do the search again when one top result is selected ( and also does not support page back functionality 
10. ) put two search words like artist and song name word and see the mess
11. ) search results variables erased so jumping between topics in results does not work etc

That's apart from the galling issue of using an OS file system as a database and overly simplistic database in SQLite

 

 

 

 

 

 

 

 

 

 

 

 

[Luke 42078]

Quote

1. ) does not show recent searches ( lost purpose ) but puts up random selections sometimes 

Hi, this is planned for future updates. Thanks.

[pwhodges 2012]

19 hours ago, Cluckbuy said:

https://emby.media/qnap-server.html

Every link on that page works.

Paul

[Cluckbuy 0]

It still fails, I don't suppose you gave access to emby server logs but the error page is being generated by emby as suggested so really just trying it yourself is futile.  So you are fooled by the scripting, the releases are on github but the links are hidden.

For the technical side I will elaborate from a users allowed perspective since you don't seem to have a clue https://emby.media/emby-server-qnap_{version}_x86_64.qpkg is the link shown

<a class="lnkPackageDownload lnkPackageInnerHtml" data-level="beta" data-filename="emby-server-qnap_{version}_x86_64.qpkg" href="emby-server-qnap_{version}_x86_64.qpkg">Intel/AMD 64-bit</a></li>
but this looks like the link actually is run by code https://emby.media/githubapi_1.js that loads the file from github  such as ... https://objects.githubusercontent.com/github-production-release-asset-2e65be/25282228/1b18ad72-67bf-4b4f-8cf2-b426ec...... The file is loading from github but the linking process is hidden and the error 404 is generated by the server of emby,tv ... so looking at the link gives no clue as to where the file comes from... SO THATS WHERE WE START TO STOP WASTING TIME. the error logs of the emby server managed by emby I assume. If 404 errror reporting is turned off internally it should be turned on and inspected! little knowledge is a DANGEROUS THING.. To another person I assume in the Emby team thank your for your answer ... Yes I'm glad someone knows that the Emby search function needs work.. and it is a most important functionality PLEASE FIX IT,  as what's the point of a database if it is garbage out for good data in!

[pwhodges 2012]

8 hours ago, Cluckbuy said:

It still fails, I don't suppose you gave access to emby server logs but the error page is being generated by emby as suggested so really just trying it yourself is futile.  So you are fooled by the scripting, the releases are on github but the links are hidden.

For the technical side I will elaborate from a users allowed perspective since you don't seem to have a clue

You seem to be using "Emby Server" to mean their web site as well as their software, which reads a little confusingly.   I am just a user; I have no access to their web site logs.

I'm sorry I haven't a clue; that must explain why I am unable to get a 404 out of this download page.  I guess my 50 years of professional computing experience hasn't prepared me for such problems.  Alternatively, I could diffidently suggest that you have some settings in your browser that prevent the links working as intended.  Perhaps the browser console might help as a first stage in debugging from that end.

Paul

[CBers 7450]

Perhaps @Abobader or @bigjohn can take a look at the 404 errors that @Cluckbuy is seeing, as they have the access.


 

[Abobader 3464]

I check the download link and it working.

To the OP, so if it working for everyone here whom test the download, then that indicate one matter, the problem caused by your system.

[Cluckbuy 0]

Still randomly happening... IF THE 404 ERROR page was to generate a refence number and server time stamp you could find it easily -github works (file source)

Here is the 404 code 

!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head>
    <title>404 &mdash; Not Found</title>
    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/>
    <meta name="description" content="Sorry, page not found"/>
    <style type="text/css">
        body {font-size:14px; color:#777777; font-family:arial; text-align:center;}
        h1 {font-size:180px; color:#99A7AF; margin: 70px 0 0 0;}
        h2 {color: #DE6C5D; font-family: arial; font-size: 20px; font-weight: bold; letter-spacing: -1px; margin: -3px 0 39px;}
        p {width:320px; text-align:center; margin-left:auto;margin-right:auto; margin-top: 30px }
        div {width:320px; text-align:center; margin-left:auto;margin-right:auto;}
        a:link {color: #34536A;}
        a:visited {color: #34536A;}
        a:active {color: #34536A;}
        a:hover {color: #34536A;}
    </style>
</head>

<body>
    <p><a href="http://emby.tv/">emby.tv</a></p>
    <h1>404</h1>
    <h2>Page Not Found</h2>
    <div>
        It seems that the page you were trying to reach does not exist anymore, or maybe it has just moved.
        You can start again from the <a href="http://emby.tv/">home</a> or go back to <a href="javascript:%20history.go(-1)">previous page</a>.
    </div>
</body>
</html>

 

different systems, USING CHROME, TREID IN ANDROID CHROME AND FIREFOX

emby.tv

404

Page Not Found

It seems that the page you were trying to reach does not exist anymore, or maybe it has just moved. You can start again from the home or go back to previous page.

[Happy2Play 9780]

I would have to ask what on your system is blocking it, as I have tested in multiple browser and machines and can to replicate what you are seeing so you must have something causing this in your environment.

[Luke 42078]

Are you behind a VPN?

[Cluckbuy 0]

No vpn.

Thanks for your help, but I shall leave it to Emby website server operators to sort, hopefully they have the resources.

It is complicated as it seems to call by script Github for the files and hides the real download link.

I suggested they include more info in the 404 to allow more efficent tracing or now allow alternate links.

It may be a timing error, I'm on an ISP in Asia .. globe..ph, but it is too consistent over months to not be a system design error.

 

[GrimReaper 4740]

4 minutes ago, Cluckbuy said:

but it is too consistent over months to not be a system design error.

That is one of the most absurd statements I've ever read. If you have something in your system that's interfering, OF COURSE it'll be consistent.

Edited January 12, 2022 by GrimReaper
Typo

[Cluckbuy 0]

Gosh, a statement of fact is absurd

Across multipke devices multilel browsers multiple OS multiple months? Embys wrb server creates a 404 page.

Why does it cough up a 404?  Thats the issue. Thars a reality usually on record, thats where the scirnce is. 

Embys server link to github fails in the script, the script detects an error and mskes a 404 error.  Why?

Gannets not wannted...haha

 

 

[Luke 42078]

Probably something blocking it. Try opening the browser debug console and then refreshing the page. Does the network tab show any failed requests?

[pwhodges 2012]

7 hours ago, Cluckbuy said:

Gosh, a statement of fact is absurd

Like the fact that you and only you have this problem - meaning the cause is something specific to your system.

Paul

[Abobader 3464]

Simple trace will show you the point that can not reach, then call your IPS about the issue with the trace result.

[visproduction 315]

Some  countries block server package downloads for political reasons.  This is known to happen all the time in China for example.  When the country blocks such a download, you get a 404.  If VPN is available that may help.  Otherwise, to download, you may need to be in a different country.

[RanmaCanada 495]

If you think emby support is atrocious you obviously have never used Plex.  Luke, the creator, and other high profile people have commented in here in an attempt to help you, yet all you've shown is contempt.  If no one else has a problem, and only you have the problem, it's not a problem with the site, it's a problem on your end, period.  How many people need to prove you wrong before you realize it?  Oh wait, you won't because you think you know more than everyone else here because you're a "retired system engineer".  I worked for IBM for a decade, and still I show respect to the devs and support staff when they inform me I'm the one being a complete id10t.  

Eat your crow and realize just because you were "an expert" then, that you know absolutely nothing now.

 

[pwhodges 2012]

On 09/01/2022 at 02:08, Cluckbuy said:

Simple issue cannot download any Intel Qnap update - been happening for weeks - always getting 404

https://emby.media/emby-server-qnap_{version}_x86_64.qpkg etc

 

404

Page Not Found

It seems that the page you were trying to reach does not exist anymore, or maybe it has just moved. You can start again from the home or go back to previous page.

Going back to your original message, yes that 404 is in the format issued by Emby's web server, so I assume that you are in fact able to contact it.  However, everyone who has tried them has found that the links given on the web site for specific versions all work.

The link as given in your original message gives that exact failure because it doesn't contain a version number, just a placeholder.  Can you please post the exact URL that you are sending which you say is being rejected?  We can then possibly see the reason for the failure.

It would not be useful for the Emby people to look at their logs in any case until you provide at least the exact URL you are trying to reach or the IP address you are trying from (preferably both) - if their logs are anything like mine, they are full of 404s as hackers and bots try to find ways in, and they'd have no way to guess which 404 comes from you.

Paul

[Dreakon13 143]

1 hour ago, RanmaCanada said:

If you think emby support is atrocious you obviously have never used Plex.  Luke, the creator, and other high profile people have commented in here in an attempt to help you, yet all you've shown is contempt.  If no one else has a problem, and only you have the problem, it's not a problem with the site, it's a problem on your end, period.  How many people need to prove you wrong before you realize it?  Oh wait, you won't because you think you know more than everyone else here because you're a "retired system engineer".  I worked for IBM for a decade, and still I show respect to the devs and support staff when they inform me I'm the one being a complete id10t.  

Eat your crow and realize just because you were "an expert" then, that you know absolutely nothing now.

 

I have the occasional gripes with the answers sometimes, but generally speaking the support here is phenomenal.  I honestly can't think of a software product where I've gone to a support forum or ticketing system and gotten multiple staff helping me in a matter of 15-30 minutes before (including some of the head muckity-mucks)... and then, actually eventually developing a fix to my problem.  Certainly not Plex.

Hard to not respect the team here.

Edited January 12, 2022 by Dreakon13

[Gilgamesh_48 1240]

51 minutes ago, Dreakon13 said:

I have the occasional gripes with the answers sometimes, but generally speaking the support here is phenomenal.  I honestly can't think of a software product where I've gone to a support forum or ticketing system and gotten multiple staff helping me in a matter of 15-30 minutes before (including some of the head muckity-mucks)... and then, actually eventually developing a fix to my problem.  Certainly not Plex.

Hard to not respect the team here.

This ^^^^

I argue with the people here quite often and I disagree with their decisions almost as often as I agree but the fact is that Emby folks listen and debate issues and, sometimes but fairly rarely,  even make a change I suggest and, once or twice, they have rolled back changes that I and others thought was moving in the wrong direction.

I am fairly active on the Plex forums and not even once have I seen any of the Plex people actually take action on any requests from the forum. They do not listen to their users at all and are often quite rude. On the Plex forums it is "The Plex way or the highway." And they are unapologetic about their near total lack of concern for the user experience.

Emby, on the other hand, almost always responds quickly and helpfully to most any post on their forum.

I am still running two servers (one Emby and one Plex) but the Plex server is almost at the point where its level of use is so low that I may well quit even having an active Plex server. The computer that runs Plex also runs my MediaMonkey instillation and my Channels DVR server. That combo is more stable than it has any right to be so I will probably stick with the way I have things set up. 

It is possible that I may stop running a Plex server but it is very VERY unlikely that I will stop running Emby. If I do make any changes it would be to replace Plex with an Emby server on that computer but I decided that running two Emby servers was unnecessary. So I doubt that I will activate my secondary Emby server although I will allow it to run for a few hours just to keep the libraries up to date.

A lot of what Emby does is not what I would prefer but it is still pretty good and the Emby people respond to just about any question or suggestion I have had.
As I have said before: "Emby is a lot like God." "Emby answers all requests but sometimes the answer is no."