Emby Connect not working, but i can connect via DDNS/Public IP

[heroicwisdom 0]

Hi folks. Hoping somebody can help me out here. I have a Emby server setup on Ubuntu, i have Emby premiere, and i am unable to use the emby connect feature. I have my user connected (so if i login to emby connect, i see my server) but when i click on the server i get "connection failure". I can however hit my server's public IP off network (and login to the server) so i know my NAT is correctly configured for 8096.

 

What am i missing?

[Luke 42078]

Hi, does your emby server dashboard display the correct remote and local addresses?

[heroicwisdom 0]

Yes both look correct, the remote shows my ddns name.

[Luke 42078]

Hi, what version of Emby Server?

[heroicwisdom 0]

4.6.7.0

[heroicwisdom 0]

I also just tired unseting my ddns name and its showing the correct public IP, and when i use the link it works. Emby connect still not working though. It gives the connection error (almost immediately. Its like it doesn't even try, like i click it and it fails instantly.)

[Luke 42078]

@heroicwisdom can you please attach the emby server log? Thanks.

[heroicwisdom 0]

Sorry for the delay. I have attached the log. Before i downloaded the log i did a fresh attempt of using the emby connect portal

embyserver.txt

[GrimReaper 4740]

Sound similar to the topic I've participated today:

 

Are you using right credentials? Have you linked your user to Connect account?

[heroicwisdom 0]

@Luke Do you happen to know the source IP/ports/etc of the emby connect feature? It really looks like its not even trying. Id like to run a packet sniffer and click the "connect" button, and see if i even get a request.

[heroicwisdom 0]

14 minutes ago, GrimReaper said:

Are you using right credentials? Have you linked your user to Connect account?

I think so. I have my account connected (see screenshots), the host name matches.

 

When i click the "laptop server" button, it also fails instantly, its not like its spins for a second and fails, its instantaneous. I have tried removing my username and putting it back in, and saw the "laptopserver" disappear on the emby connect website, then reappear after i added my username back in. 

 

I have also disabled the DDNS config and see the same behavior.

[GrimReaper 4740]

Have you ever received an email for account link confirmation?

[Tangsgod 22]

3 hours ago, heroicwisdom said:

I think so. I have my account connected (see screenshots), the host name matches.

 

When i click the "laptop server" button, it also fails instantly, its not like its spins for a second and fails, its instantaneous. I have tried removing my username and putting it back in, and saw the "laptopserver" disappear on the emby connect website, then reappear after i added my username back in. 

 

I have also disabled the DDNS config and see the same behavior.

Instead of "heroiwisdom" in the (Optional) Emby connect username or email adress give your email adress, that the way it worked for me

[heroicwisdom 0]

On 1/28/2022 at 3:35 PM, GrimReaper said:

Have you ever received an email for account link confirmation?

 

Not sure. I searche dmy emails and all i have is a password reset i performed and my emby key. So i don't remember. I dont have any messages saying i need to confirm my account though

[GrimReaper 4740]

10 minutes ago, heroicwisdom said:

 

Not sure. I searche dmy emails and all i have is a password reset i performed and my emby key. So i don't remember. I dont have any messages saying i need to confirm my account though

In your User settings, delete your Connect name, Save, re-enter it (or enter registration email address), Save again. Check your Spam folder. 

 

Edited January 30, 2022 by GrimReaper
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