Many files doesn't play unless transcoding. [Shield, HEVC/x265]

[Pankookis 10]

Hi

I use Emby on my Shield only for the kids account. I use Kodi with the Emby addon for our main account so I don't have this problem.

Many files doesn't work unless I force a transcode. The files are mostly in HEVC that I've reencoded myself with FFMPEG. When I start the file I get a scrolling circle as it should but then only a black screen. All control are working so the app hasn't freezed or anything so I'm able to navigate to and change to transcoding. Many files are quite low quality in order to save space so transcoding them makes the quality even poorer. Have had this problem for a couple of months. If I play the files with VLC, Kodi etc they work out of the box.

File info according to Emby:

Video

Title 576p HEVC

Codec HEVC

Profile Main

Level 93

Resolution 1024x576

Aspect Ratio 80:43

Interlaced No

Framerate 23.976

Bitrate 1,428 kbps

Bit Depth 8 bit

Pixel Format yuv420p

Reference Frames 1

 

Logs are attached. Thanks

embyserver.txt ffmpeg-transcode-0a31cdd1-1cd0-4261-8c06-7e0cff447e41_1.txt

Edited January 6, 2022 by Pankookis

[ebr 16184]

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

 

[Pankookis 10]

6 hours ago, ebr said:

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

 

Sent. I hope it worked

[Luke 42078]

Can you also try side loading our standard Android app on the same device and let us know how that compares?

https://emby.media/emby-for-android.html

Thanks.

[ebr 16184]

23 hours ago, Pankookis said:

Sent. I hope it worked

Can you please provide the information requested in those instructions?

[Pankookis 10]

15 hours ago, ebr said:

Can you please provide the information requested in those instructions?

Sent it again just now

File: Captain.Underpants.The.First.Epic.Movie.2017.SWEDISH.720p.BluRay.x264-FULRiP.mkv (reencoded to HEVC and 576p, but haven't changed the filename)

What happened: Try to play the file, black screen because of direct play. Navigate to cog --> send logs.

When Posted: 8th january ~07:25 in the morning UTC-5

User: Jack

[Pankookis 10]

20 hours ago, Luke said:

Can you also try side loading our standard Android app on the same device and let us know how that compares?

https://emby.media/emby-for-android.html

Thanks.

Hi Luke

It works on the Shield with the side loaded app you suggested.

[ebr 16184]

Hi.  Looks like the audio is encoded incorrectly.  Note the "0" channels:

01-08 13:25:40.825 12914 12914 D EventLogger:   FfmpegAudioRenderer [
01-08 13:25:40.826 12914 12914 D EventLogger:     Group:0, adaptive_supported=N/A [
01-08 13:25:40.826 12914 12914 D EventLogger:       [X] Track:0, id=2, mimeType=audio/mp4a-latm, codecs=mp4a.40.2, channels=0, sample_rate=48000, language=sv, supported=YES
01-08 13:25:40.826 12914 12914 D EventLogger:     ]
01-08 13:25:40.826 12914 12914 D EventLogger:   ]

What happens if you play the file before you re-encoded it?

[Pankookis 10]

2 hours ago, ebr said:

Hi.  Looks like the audio is encoded incorrectly.  Note the "0" channels:

01-08 13:25:40.825 12914 12914 D EventLogger:   FfmpegAudioRenderer [
01-08 13:25:40.826 12914 12914 D EventLogger:     Group:0, adaptive_supported=N/A [
01-08 13:25:40.826 12914 12914 D EventLogger:       [X] Track:0, id=2, mimeType=audio/mp4a-latm, codecs=mp4a.40.2, channels=0, sample_rate=48000, language=sv, supported=YES
01-08 13:25:40.826 12914 12914 D EventLogger:     ]
01-08 13:25:40.826 12914 12914 D EventLogger:   ]

What happens if you play the file before you re-encoded it?

Don't have the original file but I guess it will work. But it works with the other Android app that Luke suggested and on my phone (which use that suggested app). Both direct playing.

To be honest I'm not that good with FFMpeg and have used some presets for my encoding. But still, it works everywhere but on the Android TV app.

[ebr 16184]

If the standard app is working for you then you can use that one and we'll look into the difference.

Thanks.