Emby on Nvidia Shield - Unlock App for video playback doesn't work

[futotta77 0]

Hi, Trying to get Emby media playback working on Nvidia Shield, I have purchased the unlock app from play store but it's still showing the status as version 2.0.48g expired.
when clicking on Unlock App it says "You already own this item"
when attempting on Restore Unlock it says "Unlock is not purchased"
I've tried to restart, clear data, clear cache, even uninstalled / re-installed emby but still cant get the playback to work

exact same case as per the topic below but the solution didnt work for me

 

[ebr 16184]

Hi.  Just want to confirm you purchased the unlock in the TV app and not the mobile one as they are different at this time.

if so, please send an email to billingsupport@emby.media with the email address you used to purchase the unlock (your Google email).

Thanks.

[futotta77 0]

Hi, Happy new year first of all! That is correct, I purchased the Unlock App for the TV app and not for the mobile one.

Ive sent email to billingsupport@emby.media with the details.

thank you

[futotta77 0]

ebr, question, does the email address I used to purchase the Unlock App (which is the google account for Nvidia Shield) need to be the same with the email address for emby account registration?

it just occured to me that the email I used for the emby account registration is actually different to the email I used for Nvidia Shield TV. thought i'd ask if this could be the issue?

 

[ebr 16184]

2 hours ago, futotta77 said:

ebr, question, does the email address I used to purchase the Unlock App (which is the google account for Nvidia Shield) need to be the same with the email address for emby account registration?

No it does not.

We'll continue to trouble shoot with billing support.

Thanks.

[futotta77 0]

ebr, thank you for your reply. i can confirm billing support has fixed the problem!

 

[ebr 16184]

Excellent.  Thanks!