No compatible streams are currently available. Please try again later

[instrumentally 8]

I successfully installed Emby to my Windows Server 2016 approx. 3 weeks ago. I was able to stream just fine back then. Then I lost electricity and the server rebooted.  Ever since, I cannot get any mp3 file to play.  Although I can connect to the server via a Windows web browser within my LAN, and also via an Android smartphone, when I tap on a track to listen to, I always get the following message:

Playback Error. No compatible streams are currently available. Please try again later or contact your system administrator for details.

How is it possible that a server reboot can cause the complete failure to play back tracks?

See https://www.youtube.com/watch?v=tNQY-SNTDXc

 

Edited December 29, 2021 by instrumentally

[Luke 42086]

Hi there, can we please go over an example?

Thanks !

[instrumentally 8]

I searched the Knowledge Base for "Please try again later or contact your system administrator for details." and got ZERO results.  So what exactly have I done wrong by posting my question here?

 

Edited December 29, 2021 by instrumentally

[Happy2Play 9785]

3 minutes ago, instrumentally said:

I searched the Knowledge Base for "Please try again later or contact your system administrator for details." and got ZERO results.  So what exactly have I done wrong by posting my question here?

Dev/Admin is asking for server logs (general information of a specific example).  Sure, the video shows an issue, but a log can possibly identify the cause of the issue.  Majority of the time it is a path change issue.

[instrumentally 8]

1 hour ago, Happy2Play said:

Dev/Admin is asking for server logs

If that is the case, see attachment.

embyserver.zip

[instrumentally 8]

I think I may know what the issue is.  My mp3 files are not on the server, but on my LAN, on another Windows PC.  I am thinking that the failure to play back the mp3 files is on account of the fact that the server has not permanently saved the username/password to that network path, hence it cannot access the mp3 files.

If I use explorer.exe and enter the network path to my media library, and then enter my username/password for that other PC, then and only then Emby begins playing the mp3 files on that other PC.

Edited December 29, 2021 by instrumentally

[Happy2Play 9785]

2 minutes ago, instrumentally said:

I think I may know what the issue is.  My mp3 files are not on the server, but on my LAN, on another Windows PC.  I am thinking that the failure to play back the mp3 files is on account of the fact that the server has not permanently saved the username/password to that network path, hence it cannot access the mp3 files.

If I use explorer.exe and enter the network path to my media library, and then enter my username/password for that other PC, then and only then Emby begins playing the mp3 files on that other PC.

Correct, as Emby imported the media from a specific location but no longer has access to that location.

2021-12-29 08:10:44.484 Info LibraryMonitor: Skipping realtime monitor for \\AMD-R7\d_amd_r7\music because the path does not exist


System.IO.IOException: System.IO.IOException: The user name or password is incorrect. : '\\AMD-R7\d_amd_r7\music\Greg Stultz - Scripture Songs - 1 Chronicles 28-9-10.mp3'

 

[Luke 42086]

On 12/29/2021 at 5:58 PM, instrumentally said:

I think I may know what the issue is.  My mp3 files are not on the server, but on my LAN, on another Windows PC.  I am thinking that the failure to play back the mp3 files is on account of the fact that the server has not permanently saved the username/password to that network path, hence it cannot access the mp3 files.

If I use explorer.exe and enter the network path to my media library, and then enter my username/password for that other PC, then and only then Emby begins playing the mp3 files on that other PC.

Yes that's exactly it. Glad you figure it out.