Emby Premiere key is missing or invalid.

[wollabille 17]

Dear Admins

Im having this issue with the Emby key is missing or invalid 

I tried to follow the suggestions from this page https://support.emby.media/support/solutions/articles/44001173116-my-emby-key-says-it-is-invalid-or-missing but without luck.

I have privacy badger in Chrome. But disabled it and also tried to follow the instructions via Firefox.

I checked my paypal and can verify that my last payment was the 13th of november and has been payed automatically the 13th every month. 

I tried to mail the billingsupport but havent heard anything yet. therefor the post. 

Hope you can help

[fvdheide 0]

sorry, wrong thread

Edited December 6, 2021 by fvdheide

[Happy2Play 9783]

5 hours ago, wollabille said:

Dear Admins

Im having this issue with the Emby key is missing or invalid 

I tried to follow the suggestions from this page https://support.emby.media/support/solutions/articles/44001173116-my-emby-key-says-it-is-invalid-or-missing but without luck.

I have privacy badger in Chrome. But disabled it and also tried to follow the instructions via Firefox.

I checked my paypal and can verify that my last payment was the 13th of november and has been payed automatically the 13th every month. 

I tried to mail the billingsupport but havent heard anything yet. therefor the post. 

Hope you can help

Unfortunately, there isn't much the forum will be able to do for you.

Can you post a server log so we can check if you are having other issue?

[pwhodges 2012]

A common reason for verification failure is a firewall blocking outward access to mb3admin.com, which is where the check is made.

 

If it's not privacy badger, maybe you have something else there as well?

Paul

[ebr 16187]

Please email billingsupport@emby.media and they can get you squared away.

Thanks.

[wollabille 17]

5 hours ago, ebr said:

Please email billingsupport@emby.media and they can get you squared away.

Thanks.

I have! But havent heard from them yet! 

@pwhodges Where i have the server installed my chrome is clear of extensions. And i have used Unify since day one without problems and i havent done any changes.

@Happy2Play Log provided.

embyserver.txt

[Happy2Play 9783]

Doesn't look like a communication issue as validation is happening.

2021-12-07 19:38:00.368 Info HttpClient: POST https://mb3admin.com/admin/service/registration/validate
2021-12-07 19:38:00.785 Info HttpClient: Http response 200 from https://mb3admin.com/admin/service/registration/validate after 415ms. HeadersServer=nginx, Date=Tue, 07 Dec 2021 18:38:00 GMT, Connection=keep-alive, Access-Control-Allow-Origin=*, Access-Control-Allow-Headers=Content-Type, Range, Accept, X-Emby-Token, X-Admin-Token, X-Application, Access-Control-Allow-Methods=GET, POST, PUT, DELETE, OPTIONS, Cache-Control=no-store, must-revalidate, no-cache, Pragma=no-cache, Vary=Accept-Encoding
2021-12-07 19:38:00.788 Info SecurityManager: Not registered for MBSupporter

So only billingsupport can assist here.

[wollabille 17]

The billing team came through. Its working again