Direct play working but unable to transcode

[Maikana 0]

I have been running emby since mediabrowser days working just fine and around about 2 weeks ago my server stopped transcoding, I can direct play any media but not transcode. I thought it was an issue with my LG TV app originally but it just turns out that my roku TV can direct play subbed files while my LG can't it seems.

I made network changes a week or two before I noticed the issue as well, I am unsure of the timing as I may or may not have watched something that required transcoding between changes and noticing the issues.

Are there any port differences or reasons that direct play would work but transcoding wouldn't from a network perspective?

Old build was Firewall > Server
                                        > Wifi Router

New Build is New Linux Firewall > L2 Switch > Server
                                                                               > Wifi

so everything is still within the same subnet and passing through the same wifi AP as before, though the linux firewall is a bit strict. attached is a transcode that failed at the TV side.

ffmpeg-transcode-01563332-686c-4590-81c3-b2679cffa80b_1.txt

[Abobader 3470]

Hello Maikana,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Maikana 0]

Here is the embyserver log as well for a separate event, this one streamed via browser, same result of stream failing to start.

embyserver.txt

[Luke 42085]

Hi @Maikana as a test, if you turn off the subtitles prior to playback, does that help?

[Maikana 0]

It does yes, it shows as direct playing both via app and browser though so I discounted it as transcoding being the fault.

[Luke 42085]

On 12/4/2021 at 9:01 AM, Maikana said:

It does yes, it shows as direct playing both via app and browser though so I discounted it as transcoding being the fault.

Ok that's good to know. Are you able to reproduce this with all files that transcode, or only certain ones?

[Maikana 0]

All files I've attempted so far, my lg tv doesn't like to direct play subs so I've tested with anything from always transcoded anime to FHD and UHD content with subs enabled. As well as playing content verified to work in direct play from a browser to force transcode without subs.

Edited December 10, 2021 by Maikana

[Luke 42085]

@Maikana have you tried the latest update to the Emby LG app? Has that helped?