00mquamo 0 Posted December 2, 2021 Posted December 2, 2021 I've downloaded the 4.6.7.0 spk and manually installed and have lost my user profile and all my settings. Updated from 4.4.3.0 on DSM 6 on DS214Play. Can i get my old user profile back?
Happy2Play 9780 Posted December 2, 2021 Posted December 2, 2021 Do you use the Server Configuration Backup plugin? But looks like we are going to see more of these 4.4 to 4.6 install uses (jumping major releases).
Carlo 4561 Posted December 3, 2021 Posted December 3, 2021 Hi, Do you have any backup at all of your setup? If you like I can remote in a take a quick look to see if there is any way to fix this for you or recover easily from it. I'd also like to grab the log files from the time you ran setup as well to see what transpired. Is this something we can do? If so send me a PM. Carlo
flavz 0 Posted February 8, 2022 Posted February 8, 2022 Hello there ! I also just updated to the new version and lost everything... the most annoying is that it lost my "progress" like the shows and movies I had already watched as well as all my users. It's pretty frustrating. Is there any way I could get some help too ? Technical information: using DS218+, DSM 6, updated just now to the latest emby version (no idea which one I was on before but I was forced to update as my android app wouldn't let me connect anymore) Thanks !
Luke 42077 Posted February 8, 2022 Posted February 8, 2022 2 hours ago, flavz said: Hello there ! I also just updated to the new version and lost everything... the most annoying is that it lost my "progress" like the shows and movies I had already watched as well as all my users. It's pretty frustrating. Is there any way I could get some help too ? Technical information: using DS218+, DSM 6, updated just now to the latest emby version (no idea which one I was on before but I was forced to update as my android app wouldn't let me connect anymore) Thanks ! Hi, are you still on DSM 6 or did you update to DSM 7?
flavz 0 Posted February 9, 2022 Posted February 9, 2022 9 hours ago, Luke said: Hi, are you still on DSM 6 or did you update to DSM 7? Still On DSM 6
Carlo 4561 Posted February 9, 2022 Posted February 9, 2022 That is rather strange @flavz. I got your PM this morning concerning this and will respond shortly to setup a remote session with you to have a look at your issues. Carlo 1
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now