Playback error on Emby Theater (Windows 10)

[PublicEnemyv189 0]

So I'm having a funny issue with Emby Theater on windows 10. Related to my recent upload of the bluray version of Star trek tng.

I try to play certain episodes from season 6 on the the theater app, and they wont load, and I'm greeted with this error message:

"Playback Error: No compatiable streams are currently available. Please try again later, or contact your system administrator for details"

Now here's the odd thing. EVERYTHING else in this series works fine, and if I try to launch these errored episodes on the player directly through my browser server, they work just fine. So what gives?

Attached are all the logs i could get. lemme know if you need more

embyserver1.txt

[Abobader 3464]

Hello PublicEnemyv189,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Carlo 4561]

Hi, you have a lot of errors in your logs with bad naming or media with issues.
For example:
file:G:\TV\Star Trek The Next Generation Season 1, 2, 3, 4, 5, 6 & 7 + Extras (1080p BD x265 10bit FS79 Joy)\Star Trek The Next Generation Season 1  (1080p BD x265 10bit FS79 Joy)\Extras\Stardate Revisited The Origin of Star Trek TNG Part 3 The Continuing Mission.mkv

That's not going to work very well and Emby can't access that file.
Take a look at our naming conventions for movies and tv shows:
https://support.emby.media/support/solutions/articles/44001159102-movie-naming
https://support.emby.media/support/solutions/articles/44001159110-tv-naming

When in doubt about something click the help button in the Emby dashboard which will link you to sections like the above.

[Happy2Play 9781]

Looks like ffprobe is having issues reading a lot of files.  Since it show "streams and format are both null", Emby will not how to serve the files.

file:G:\TV\Star Trek Deep Space Nine (1993)\DS9 S07 AI_Upscale_1080p+\DS9 s07e24 The Dogs Of War- AIU 1080p+ H265.mkv: No such file or directory

AND

	[matroska,webm @ 000001f15edb0d00] Format matroska,webm detected only with low score of 1, misdetection possible!
	[matroska,webm @ 000001f15edb0d00] EBML header parsing failed
	file:G:\TV\Justified (2010)\Justified.S04.Season.4.720p.5.1Ch.BluRay.ReEnc-DeeJayAhmed\Justified.S04E03.720p.5.1Ch.BluRay.ReEnc-DeeJayAhmed.mkv: Invalid data found when processing input

So it looks like multiple issue.

1. Would appear to be a path issue (might be issue 3)

2. Looks like there many be a file header issue.

3. As Cayars mentioned potential naming issues

[PublicEnemyv189 0]

Thank you for the replies. I figured the names were going to be an issue, but the auto ident is usually pree good at solving them. I'll try cleaning them up by hand post the results. Thanks again!

[Luke 42080]

Is the file still there?

[PublicEnemyv189 0]

Right so, I renamed all the stuff. Rescanned it all. And just to be on the safe side, uninstalled theater and server. But now this happens (see attachment)

51FAVRWX.log

[Luke 42080]

30 minutes ago, PublicEnemyv189 said:

Right so, I renamed all the stuff. Rescanned it all. And just to be on the safe side, uninstalled theater and server. But now this happens (see attachment)

51FAVRWX.log 7.73 kB · 0 downloads

Hi @PublicEnemyv189 so you're trying to reinstall the server, is that right? Can you try rebooting your machine and see if that helps?

[PublicEnemyv189 0]

9 minutes ago, Luke said:

Hi @PublicEnemyv189 so you're trying to reinstall the server, is that right? Can you try rebooting your machine and see if that helps?

Yes that's right, cannot at the moment but i will first chance i get and report back

[Luke 42080]

That would be great, thanks.

[PublicEnemyv189 0]

Hello again, I rebooted my system, but I still cannot install the server app.

Here is the log that was generated

L7DL8526.log

[Luke 42080]

Hi, can you please try again? Are you still running into this?

[PublicEnemyv189 0]

Hello, I hope this is is still active.

 

 

UOB3SWJZ.log

[Luke 42080]

22 hours ago, PublicEnemyv189 said:

Hello, I hope this is is still active.

 

 

UOB3SWJZ.log 7.74 kB · 1 download

Is Windows fully up to date? Can you check Windows updates? Thanks.

[PublicEnemyv189 0]

On 12/26/2021 at 3:45 AM, Luke said:

Is Windows fully up to date? Can you check Windows updates? Thanks.

Fully updated

[Luke 42080]

Can you try installing Emby Theater again on top of itself?

[PublicEnemyv1 0]

14 minutes ago, Luke said:

Can you try installing Emby Theater again on top of itself?

You mean theater without server?

[Luke 42080]

On 12/27/2021 at 11:32 PM, PublicEnemyv1 said:

You mean theater without server?

The Emby Theater Desktop app: https://emby.media/emby-theater.html

[PublicEnemyv189 0]

28 minutes ago, Luke said:

The Emby Theater Desktop app: https://emby.media/emby-theater.html

No go sadly, see below

Y2BCBL0J.log

[Luke 42080]

On 12/30/2021 at 10:37 PM, PublicEnemyv189 said:

No go sadly, see below

Y2BCBL0J.log 7.71 kB · 0 downloads

Is Windows fully up to date?

[PublicEnemyv189 0]

2 hours ago, Luke said:

Is Windows fully up to date?

Yes

[Luke 42080]

OK we're looking into it. Thanks.