Nvidia Shield tube 4K mkv issues

[T_Tronix 16]

I'm using an Nvidia Shield 4K stick (This one) and noticed every time I try to stream a 4K mkv it glitches now and then. I have the Nvidia Shield wired at 1GB ethernet. Funny thing is I am using a Smart TV with Roku and when I stream the same exact file using Emby on my TCL Roku TV and plays flawlessly even though the TV is wifi connected (not wired like the Nvidia).

I also noticed that when the glitches start I am having a hard time controlling the Nvidia Shield (if I press any buttons on the remote it lags tremendously as if the Nvidia is overloaded).  

Info about the mkv: 2160P HDR H265

[ebr 16184]

Hi.  What is the bitrate of these items?  The non-pro Shield is known to struggle with very high bitrate content due to it being only a 32bit OS with less memory.  Try setting the buffer in the app playback settings to "Small" and see if that helps though.

[T_Tronix 16]

Buffer was already set to small so it's not that, and this is the files info:

 

[rodainas 191]

To be sure if its a limitation based on bitrate I would try to play that file using another player, like vlc or mxplayer and see how it goes.

[T_Tronix 16]

Plays well on VLC. VLC has even better quality it seems, sharper image.

Edited November 20, 2021 by T_Tronix

[ebr 16184]

What happens if you match the frame rate on the device?

[Luke 42078]

Also 

Can you try side loading our standard Android app on the same device and let us know how that compares:

https://emby.media/emby-for-android.html

Thanks.

[Lawrage 13]

Hey T_Tronix,

Sounds like an issue i had when I bought the new shield (tube). Emby when played high quality 4k HEVC files it would play fine for a few seconds then the entire thing just freezes up and I had to hard close the emby app to get it to work again. For me playing it using an external player (VLC) and the file played fine.

I own an old shield (2017) which played the files perfectly fine.

I sent my Shield (tube) back and bought a Shield Pro and no issues since.

[Luke 42078]

20 hours ago, Lawrage said:

Hey T_Tronix,

Sounds like an issue i had when I bought the new shield (tube). Emby when played high quality 4k HEVC files it would play fine for a few seconds then the entire thing just freezes up and I had to hard close the emby app to get it to work again. For me playing it using an external player (VLC) and the file played fine.

I own an old shield (2017) which played the files perfectly fine.

I sent my Shield (tube) back and bought a Shield Pro and no issues since.

Hi @Lawrage

Can you try side loading our standard Android app on the same device and let us know how that compares:

https://emby.media/emby-for-android.html

Thanks.