cannot connect to Emby outside my home

[danpol 12]

hi 

I'm having trouble connecting to Emby from outside my home 

I tried canyouseeme.org and port 8096 is visible but 8920 is not

thanks

[Luke 42077]

Hi there, I would suggest checking out our connection troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks.

[danpol 12]

ok I tried to port forward but can't get it to work 

router says 

The specified port(s) are being used by other configurations. Please check your configurations of USB Readyshare, Remote Management, Port forwarding, Port Triggering, UPnP Port Mapping table, RIP, and Internet connection type

any ideas thanks

[ebr 16169]

Hi.  Something else is configured to use that port.  Try using a different one externally.

[danpol 12]

still having trouble I port forwarded 8096 and 8920 but no joy

[ebr 16169]

Hi.  What I see there is that you have forwarded 8920 externally to 8096 internally.  Is that really what you wanted to do?  Probably not...

You should have two rules - one for each of those ports.

[danpol 12]

hi 

what should I put I have no idea

[GrimReaper 4739]

You should forward 8096->8096 and 8920->8920. If you don't have SSL setup, first rule will suffice. 

Edit: If you followed the link Dev pointed you to, eventually you would've come to:

Quote

Setup Port Forwarding

If you're unable to connect after testing the above settings with automatic port mapping, then you may need to setup port forwarding manually with your router to allow external connectivity to your Emby Server.

To do this, turn off the "Enable automatic port forwarding" option just set and open the web interface for your router. You will need to forward TCP Port 8096 on your router to port 8096 on the Emby Server machine. Do the same for port 8920 as well (if using SSL).

 

Edited November 19, 2021 by GrimReaper
KB Quote

[danpol 12]

I'm sorry but I don't know how to do that

thanks anyway

I'll try again some other time

[GrimReaper 4739]

5 minutes ago, danpol said:

I'm sorry but I don't know how to do that

thanks anyway

I'll try again some other time

Sorry, what do you mean you don't know? In above rule you posted screenshot of, just replace 8920 with 8096? And change to TCP. 

Edited November 19, 2021 by GrimReaper
Took a better look at the screenshot

[danpol 12]

ok did that do I restart router then

 

[GrimReaper 4739]

Just now, danpol said:

ok did that do I restart router then

 

Don't know your exact model, but that should not require router restart. Make sure it's a TCP rule, though. 

[Happy2Play 9780]

6 hours ago, danpol said:

I'm sorry but I don't know how to do that

thanks anyway

I'll try again some other time

Who created this rule?

But if you select that rule and click edit service you can fix it as you mapped external to internal port incorrectly as they should be the same.

[ebr 16169]

12 hours ago, Happy2Play said:

as you mapped external to internal port incorrectly as they should be the same

Well, they don't have to be the same but, in this case, I'm pretty sure what you have there is not what you wanted.

[danpol 12]

what should it be

[Luke 42077]

15 minutes ago, danpol said:

what should it be

Well that depends on your network setup, but for most, there should be one rule for 8096 -> 8096, and then another for 8920 -> 8920

[danpol 12]

[danpol 12]

still no joy even with this

 

[GrimReaper 4739]

Moot. 

Edited November 21, 2021 by GrimReaper
Misread

[danpol 12]

[danpol 12]

[danpol 12]

Both TCP

 

[GrimReaper 4739]

Yeah, that appears OK. Do you have any security software running? Have you checked your firewall settings? 

[danpol 12]

I have no security software that I know of as for firewall my emby server is on a Nvidia shield so again not sure

[GrimReaper 4739]

Could you share a screenshot of your server Dashboard and server Network settings tab, from your browser? You can mask remote address. Thanks. 

Edited November 21, 2021 by GrimReaper
Typo