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Ready to Transfer, but never starts downloading


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Posted

Download transferred reliably. No indicator that it was in progress or finished but I did transfer lightning fast.

I am now able to return to the main download menu without the app hanging/spinning as well!

  • Thanks 1
Natelanxon
Posted

Unfortunately that’s not the case for me on cellular connections. On Wi-Fi there’s no problem. Still on 5G Emby sits on read to transfer. I’m on the latest iOS 16.3 and the latest Emby 2.2.6. 

Posted
33 minutes ago, Natelanxon said:

Unfortunately that’s not the case for me on cellular connections. On Wi-Fi there’s no problem. Still on 5G Emby sits on read to transfer. I’m on the latest iOS 16.3 and the latest Emby 2.2.6. 

Just to make sure you know: You are aware there is a checkbox in settings in the Emby iOS app that prevents downloads when on 4G/5G, right?

Natelanxon
Posted

Of course. First thing I checked. It’s always set to allow 5G. I have the same setting checked in iOS settings too to allow cellular use.

Posted
40 minutes ago, Natelanxon said:

Of course. First thing I checked. It’s always set to allow 5G. I have the same setting checked in iOS settings too to allow cellular use.

Just checking you Wilson 😉

  • 4 months later...
Posted

Hi there, running on various iOS devices (running iOS 16.5.1) and Emby Prem. (Version 4.7.13.0) on docker with latest iOS app from Emby I've noticed something.

While I have the same "ready for transfer" I've seen some things I need to share;

  1. Only 1 device can download/transfer connect at a time,
  2. Although the status "ready for transfer" is visible, I can see on my network (unify) that the iPad is downloading at a high speed (200mbps).
  3. After that download, the next device will start it's download as it was waiting.

With this, it looks like the app(s) on various mobile OS needs another status as it's waiting on the server when it's done uploading towards a device that was already busy 
and thus in queue.

  • Thanks 1
Posted

Apparently nothing to edit previous post, so...

Another status for the mobile app is 'ready to transfer' is stuck, it needs to be changed to downloading as I am seeying this being done through my network...

  • Thanks 1
  • 1 month later...
Natelanxon
Posted

Resurrecting this thread because it is still an issue for me. I can’t understand why pressing download can’t immediately start that download. I don’t know any other media apps that have to wait for a background process to kick in before a download can begin. Is there any update on if this system can be updated?

As a case in point I recently joined a new gym and discovered there was no Wi-Fi and the cellular signal can’t reach (it’s underground). I stepped outside to download a couple of episodes but couldn’t stand around waiting for the transfer to start. In the end I redownloaded Infuse, which can connect to my Emby server, and downloaded it there. I don’t think this should be necessary. 

I don’t like complaining so let me also say thank you to the team for the continually amazing work on the Emby product. Sure I speak for many that appreciate the feature updates and support. 

  • 3 weeks later...
Posted (edited)

This issue sadly still persists, I also had two devices registered so I removed them both, removed the tasks, registered my device, reinitiated the download but the famous age old issue "Ready To Download" persists.

Like others said, just give us one way buttons that initiate conversion and another that can initiate a download once conversion is done. It's easy to maintain and reduces all these variable bugs.

Edited by darkshifty
Posted
22 minutes ago, darkshifty said:

This issue sadly still persists, I also had two devices registered so I removed them both, removed the tasks, registered my device, reinitiated the download but the famous age old issue "Ready To Download" persists.

Like others said, just give us one way buttons that initiate conversion and another that can initiate a download once conversion is done. It's easy to maintain and reduces all these variable bugs.

HI, just opening up the download settings screen is one way to start the background process immediately. 

Posted

Good to know thank you, I do see the sync initiation but they all send empy 204 responses:

2023-09-05 14:51:34.484 Info Server: http/1.1 POST http://host1:8096/emby/Sync/data. UserAgent: okhttp/4.9.2
2023-09-05 14:51:34.496 Info Server: http/1.1 Response 200 to host2. Time: 12ms. http://host1:8096/emby/Sync/data
2023-09-05 14:51:35.809 Info Server: http/1.1 POST http://host1:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby for Android&X-Emby-Device-Name=SM-G981B&X-Emby-Device-Id=68eb0eed3974e53c&X-Emby-Client-Version=3.3.29&X-Emby-Language=en-gb&reqformat=json. UserAgent: Mozilla/5.0 (Linux; Android 13; SM-G981B Build/TP1A.220624.014; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/116.0.0.0 Mobile Safari/537.36
2023-09-05 14:51:35.811 Info Server: http/1.1 Response 204 to host2. Time: 3ms. http://host1:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby for Android&X-Emby-Device-Name=SM-G981B&X-Emby-Device-Id=68eb0eed3974e53c&X-Emby-Client-Version=3.3.29&X-Emby-Language=en-gb&reqformat=json
2023-09-05 14:51:40.378 Info Server: http/1.1 POST http://host1:8096/emby/Sync/35894/Status?X-Emby-Client=Emby for Android&X-Emby-Device-Name=SM-G981B&X-Emby-Device-Id=68eb0eed3974e53c&X-Emby-Client-Version=3.3.29&X-Emby-Language=en-gb&reqformat=json. UserAgent: Mozilla/5.0 (Linux; Android 13; SM-G981B Build/TP1A.220624.014; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/116.0.0.0 Mobile Safari/537.36
2023-09-05 14:51:40.383 Info Server: http/1.1 Response 204 to host2. Time: 5ms. http://host1:8096/emby/Sync/35894/Status?X-Emby-Client=Emby for Android&X-Emby-Device-Name=SM-G981B&X-Emby-Device-Id=68eb0eed3974e53c&X-Emby-Client-Version=3.3.29&X-Emby-Language=en-gb&reqformat=json

In my downloads tab on the server the following still persists:

image.png.516a441c33fed4007ca5cda3fe013338.png

I've reinitiated this download a dozen time, with conversion, without. Sadly in all cases those specific episodes never get sent.

Posted (edited)

So I kept seeing these logs too,

2023-09-05 15:20:56.059 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 3966208, max bitrate: 1500000
2023-09-05 15:20:56.059 Info App: Bitrate exceeds DirectStream limit: media bitrate: 3966208, max bitrate: 1500000
2023-09-05 15:20:56.059 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 3966208, max bitrate: 1500000
2023-09-05 15:20:56.059 Info App: Bitrate exceeds DirectStream limit: media bitrate: 3966208, max bitrate: 1500000
2023-09-05 15:20:56.059 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 3966208, max bitrate: 1500000
2023-09-05 15:20:56.059 Info App: Bitrate exceeds DirectStream limit: media bitrate: 3966208, max bitrate: 1500000

I didn't think much of it as their info notifications. I also tried changing the max bitrate within the network tab, but it wouldn't go above 100k, and it didn't seem to help, as the info notification just changed to a higher media bitrate number.
Now within the app I saw the convert option per video and ran a few with the following options:
image.png.302db8e73a02611b77fa96867681e230.png

(ofcourse all old download jobs have been removed) I ran the download after the completion of the conversion and it downloaded the videos within no time.

So in conclusion

  • downloading with preset conversion fails
  • downloading original files fails
  • converting the failed downloads manually from the destination device followed by downloading works.
Edited by darkshifty
  • 2 weeks later...
Posted
On 9/5/2023 at 9:48 AM, darkshifty said:

So I kept seeing these logs too,

2023-09-05 15:20:56.059 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 3966208, max bitrate: 1500000
2023-09-05 15:20:56.059 Info App: Bitrate exceeds DirectStream limit: media bitrate: 3966208, max bitrate: 1500000
2023-09-05 15:20:56.059 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 3966208, max bitrate: 1500000
2023-09-05 15:20:56.059 Info App: Bitrate exceeds DirectStream limit: media bitrate: 3966208, max bitrate: 1500000
2023-09-05 15:20:56.059 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 3966208, max bitrate: 1500000
2023-09-05 15:20:56.059 Info App: Bitrate exceeds DirectStream limit: media bitrate: 3966208, max bitrate: 1500000

I didn't think much of it as their info notifications. I also tried changing the max bitrate within the network tab, but it wouldn't go above 100k, and it didn't seem to help, as the info notification just changed to a higher media bitrate number.
Now within the app I saw the convert option per video and ran a few with the following options:
image.png.302db8e73a02611b77fa96867681e230.png

(ofcourse all old download jobs have been removed) I ran the download after the completion of the conversion and it downloaded the videos within no time.

So in conclusion

  • downloading with preset conversion fails
  • downloading original files fails
  • converting the failed downloads manually from the destination device followed by downloading works.

@darkshiftyDownloading with original and preset works just fine. I would suggest trying with the latest update to the app. Thanks.

  • 4 weeks later...
Posted

I just experienced this issue today with a friend's iPad.  It seems when two separate iPads are using the same account (husband and wife), one of them becomes the prime (I believe this is because the content was already downloaded to their iPad) and so the secondary one sees "waiting to download" but nothing downloads.  


I created another account for the "secondary" user and sure enough I can now download the content without issues.  

Posted

October 2023. Issue still exist on iPad...

Natelanxon
Posted (edited)

Same on iPhone too. I think the whole downloading system needs a do-over but might not be a priority. 

Edited by Natelanxon
  • 3 weeks later...
Posted

This is definitely an issue for me. I try to download the original file, but it just sits there with a blue “Downloading” arrow and never does anything. Both my app and server are up to date. 

Posted
On 9/5/2023 at 8:54 AM, darkshifty said:

Good to know thank you, I do see the sync initiation but they all send empy 204 responses:

2023-09-05 14:51:34.484 Info Server: http/1.1 POST http://host1:8096/emby/Sync/data. UserAgent: okhttp/4.9.2
2023-09-05 14:51:34.496 Info Server: http/1.1 Response 200 to host2. Time: 12ms. http://host1:8096/emby/Sync/data
2023-09-05 14:51:35.809 Info Server: http/1.1 POST http://host1:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby for Android&X-Emby-Device-Name=SM-G981B&X-Emby-Device-Id=68eb0eed3974e53c&X-Emby-Client-Version=3.3.29&X-Emby-Language=en-gb&reqformat=json. UserAgent: Mozilla/5.0 (Linux; Android 13; SM-G981B Build/TP1A.220624.014; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/116.0.0.0 Mobile Safari/537.36
2023-09-05 14:51:35.811 Info Server: http/1.1 Response 204 to host2. Time: 3ms. http://host1:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby for Android&X-Emby-Device-Name=SM-G981B&X-Emby-Device-Id=68eb0eed3974e53c&X-Emby-Client-Version=3.3.29&X-Emby-Language=en-gb&reqformat=json
2023-09-05 14:51:40.378 Info Server: http/1.1 POST http://host1:8096/emby/Sync/35894/Status?X-Emby-Client=Emby for Android&X-Emby-Device-Name=SM-G981B&X-Emby-Device-Id=68eb0eed3974e53c&X-Emby-Client-Version=3.3.29&X-Emby-Language=en-gb&reqformat=json. UserAgent: Mozilla/5.0 (Linux; Android 13; SM-G981B Build/TP1A.220624.014; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/116.0.0.0 Mobile Safari/537.36
2023-09-05 14:51:40.383 Info Server: http/1.1 Response 204 to host2. Time: 5ms. http://host1:8096/emby/Sync/35894/Status?X-Emby-Client=Emby for Android&X-Emby-Device-Name=SM-G981B&X-Emby-Device-Id=68eb0eed3974e53c&X-Emby-Client-Version=3.3.29&X-Emby-Language=en-gb&reqformat=json

In my downloads tab on the server the following still persists:

image.png.516a441c33fed4007ca5cda3fe013338.png

I've reinitiated this download a dozen time, with conversion, without. Sadly in all cases those specific episodes never get sent.

This is exactly what I see in my server logs as well. Bunch of 200 and 204 responses. 

  • 1 month later...
Posted
On 11/6/2023 at 6:54 PM, Morbeas said:

This is exactly what I see in my server logs as well. Bunch of 200 and 204 responses. 

HI, does the download job have an item limit applied?

Natelanxon
Posted

@Lukeif i can help send over logs to help diagnose please let me know what you’d need. 

  • 2 weeks later...
Posted
On 12/31/2023 at 11:22 AM, Natelanxon said:

@Lukeif i can help send over logs to help diagnose please let me know what you’d need. 

Hi, yes that would be helpful. Thanks.

  • 7 months later...
Natelanxon
Posted (edited)

Hey team. Reupping this thread as I have a new iPhone and still have this same issue I’ve had for years of items stuck “ready to transfer.”

If you can remind me how to get whatever logs you’d need to diagnose I’ll get that for you. 

IMG_8771.png

IMG_8671.png

Edited by Natelanxon
  • 2 weeks later...
Posted

Just refreshing this thread.  Problem continues.

I'm running Server 4.8.8.0 on a Windows computer.  Have a Samsung android tablet running Emby for Android 3.4.20.  I initiated three downloads yesterday so I'd have something to watch during upcoming travel.  All three had to be converted and the conversion was successful.  Two of them transferred to my device and one is stuck at "Ready to Transfer."

Subsequently my wife did the same on her tablet (same version of Emby) and 2 of her programs converted and transferred and 5 are stuck at "Ready to Transfer."

The fact that sometimes it works and sometimes it doesn't suggests to me that there is nothing wrong with my device setup or network. Seems to be an issue with Emby.  I can log on to the server and go to "Scheduled Tasks" and click on "Transfer Media" (hoping that this would initiate the transfers), but it just reports that it ran, taking 0 seconds, and doesn't do anything.  On my tablet I can go in to the downloads settings hoping that this would somehow trigger the transfer, nothing.

Any suggestions on how to make this a useable feature?

Posted
On 12/30/2023 at 2:34 PM, Luke said:

HI, does the download job have an item limit applied?

Luke, where would I check to see if there is some item limit applied?  Is this a server setting or client side setting?

On 11/6/2023 at 4:54 PM, Morbeas said:

This is exactly what I see in my server logs as well. Bunch of 200 and 204 responses. 

I think I see the same in my server log.  Lots and lots of pings to sync data, always with a 200 and 204 response.  Log attached.

embyserver.txt

  • 4 weeks later...
Posted
On 9/2/2024 at 1:18 PM, MikeB111 said:

Luke, where would I check to see if there is some item limit applied?  Is this a server setting or client side setting?

I think I see the same in my server log.  Lots and lots of pings to sync data, always with a 200 and 204 response.  Log attached.

embyserver.txt 5.53 MB · 0 downloads

Hi @MikeB111did the downloads complete?

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