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[Guest]

Hello, not work the play

log:
2021-10-30 13:55:16.447 Info App: ProcessRun 'extract-image' Execute: /opt/emby-server/bin/ffmpeg -ss 00:00:10.000 -threads 1 -i file:"/ITzMirko/video_2021-10-02_03-11-12_7024819935661787136.mp4" -an -sn -threads 0 -vframes 1 -vf "scale=trunc(min(max(iw\,ih*dar)\,min(600\,0*dar))/2)*2:trunc(min(max(iw/dar\,ih)\,min(600/dar\,0))/2)*2" -f image2 "/var/lib/emby/cache/temp/b48a3c3b-4296-4468-b5dd-1efb651cd465.jpg"
2021-10-30 13:55:16.463 Info App: ProcessRun 'extract-image' Process exited with code 1
2021-10-30 13:55:16.951 Error ImageExtraction: ffmpeg image extraction failed for file:"/ITzMirko/video_2021-10-02_03-11-12_7024819935661787136.mp4" (output file not found)
2021-10-30 13:55:16.954 Error App: Error in Screen Grabber
*** Error Report ***
Version: 4.6.4.0
Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
Operating system: Linux version 5.4.0-62-generic (buildd@lgw01-amd64-045) (gcc version 9.3.0 (Ubuntu 9.3.0-17ubuntu1~20.04)) #70-Ubuntu SMP Tue Jan 12 12:45:47 UTC 2021
Framework: .NET Core 3.1.13
OS/Process: x64/x64
Runtime: opt/emby-server/system/System.Private.CoreLib.dll
Processor count: 4
Data path: /var/lib/emby
Application path: /opt/emby-server/system
System.Exception: System.Exception: ffmpeg image extraction failed for file:"/ITzMirko/video_2021-10-02_03-11-12_7024819935661787136.mp4" (output file not found)
at Emby.Server.MediaEncoding.ImageExtraction.ImageExtractionManager.ExtractImageInternal(ReadOnlyMemory`1 inputPath, ReadOnlyMemory`1 container, MediaStream videoStream, Nullable`1 streamIndex, Nullable`1 threedFormat, Nullable`1 offset, Boolean useThumbNailFilter, CancellationToken cancellationToken)
at Emby.Server.MediaEncoding.ImageExtraction.ImageExtractionManager.ExtractImage(ReadOnlyMemory`1 inputPath, ReadOnlyMemory`1 container, MediaStream videoStream, Nullable`1 streamIndex, MediaProtocol protocol, Boolean isAudio, Nullable`1 threedFormat, Nullable`1 offset, CancellationToken cancellationToken)
at MediaBrowser.Providers.MediaInfo.VideoImageProvider.GetVideoImage(Video item, CancellationToken cancellationToken)
at MediaBrowser.Providers.Manager.ItemImageProvider.RefreshFromProvider(BaseItem item, IDynamicImageProvider provider, Boolean providerReportsChanges, ImageRefreshOptions refreshOptions, TypeOptions savedOptions, LibraryOptions libraryOptions, List`1 downloadedImages, RefreshResult result, CancellationToken cancellationToken)
Source: Emby.Server.MediaEncoding
TargetSite: Void MoveNext()

[Guest]

same problem, ubuntu 20.04

[Luke 42078]

@ITzMirko

Hi there, please attach the complete emby server log file. thanks.

[Guest]

yes, i send, i replaced my server ip with myserverip: port for privacy.

Ubuntu 20.04 -> i have tried both the stable and the beta version but i have this problem in both

embyserver.txt

[Luke 42078]

Hi, what did you try to play and at what time during this log file? Thanks.

[Luke 42078]

@ITzMirko ?