Downloading/Converting

[raudraido 48]

Never have I ever successfully downloaded media to a device with transcoding. It fails all the time.

What is the problem here?

Emby shows "failed" after transcoding.

Tried another emby server, downloaded to same device and it works.

 

embyserver (2).txt ffmpeg-transcode-780c1803-1ab4-42c0-a5b1-0abc51872928_1.txt

[Luke 42080]

There was apparently an error during the conversion process. As a test, in server transcoding settings try turning off hardware transcoding and see if that helps.

[raudraido 48]

12 minutes ago, Luke said:

There was apparently an error during the conversion process. As a test, in server transcoding settings try turning off hardware transcoding and see if that helps.

Yes, it works without hw transcoding.

[raudraido 48]

4 hours ago, raudraido said:

Yes, it works without hw transcoding.

How to resolve this?

[softworkz 5070]

15 hours ago, raudraido said:

How to resolve this?

Could you please install the latest graphics drivers from the Intel website and retry?

Thanks,
sw

[raudraido 48]

1 hour ago, softworkz said:

Could you please install the latest graphics drivers from the Intel website and retry?

Thanks,
sw

Did that, no difference. BTW, I also have AMD card inside this system, it works with that.

[softworkz 5070]

Does it fail with a specific file only, with some files only or with all files?

Thanks

[raudraido 48]

4 minutes ago, softworkz said:

Does it fail with a specific file only, with some files only or with all files?

Thanks

all files so far

[softworkz 5070]

OK, could you please go to "Transcoding", switch to "Advanced" and then disable all QuickSync codecs with "D3D11" and enable only the ones without "D3D11".

Thanks

[softworkz 5070]

Please post an ffmpeg log of that

[raudraido 48]

10 minutes ago, softworkz said:

Please post an ffmpeg log of that

It does work like that, 100% cpu load, no gpu load.

 

 

ffmpeg-transcode-564cab6c-402e-43fc-9993-f18afdd274bd_1.txt

[raudraido 48]

If fails when I choose QuickSync encoder

[softworkz 5070]

That's not what I meant.  But you don't have the non D3D11 QuickSync entries at all. (so you couldn't have understood it  )

Could you please post the hw detection log?

Thanks

[softworkz 5070]

Do you have a monitor connected to the onboard graphics?

[softworkz 5070]

It's connected to the Radeon, right?

You need to go into the BIOS and go through all settings regarding graphics:

1. Make sure to enable something like "Dual Graphics" or multi-xx or Onboard+External, etc..
2. There's somewhere a setting that allows to configure graphics memory for the onboard graphics
   => choose the maximum

Reboot & retry

[raudraido 48]

1 hour ago, softworkz said:

It's connected to the Radeon, right?

You need to go into the BIOS and go through all settings regarding graphics:

1. Make sure to enable something like "Dual Graphics" or multi-xx or Onboard+External, etc..
2. There's somewhere a setting that allows to configure graphics memory for the onboard graphics
   => choose the maximum

Reboot & retry

Bios has those settings in place.

Yes, monitor is connected to radeon.

It still transcodes file, and it appears in temp folder. After transcoding, it should start transfer, then fails.

 

[softworkz 5070]

Ah - my mistake. I thought that it would have ended prematurely in error. 

But the video length is just 21min. So it transcodes to the end, but exists with error. Due to the error exit code, the sync process gets stuck.

Please give me some time to investigate. 

Thanks,
sw

[softworkz 5070]

@raudraido - Could you please try with the latest beta (4.7.0.18) - it includes an updated ffmpeg version and I can't reproduce the error.

Thanks,
softworkz

[Luke 42080]

@raudraido ?

[raudraido 48]

On 11/21/2021 at 3:17 AM, Luke said:

@raudraido ?

Sorry guys, were on vacation. Seems to be working now!

Nice

[Luke 42080]

Thanks for the feedback.