Sound reverts to stereo from 5.1

[MALLINDER 10]

Using windows 11 and have a new problem, my pc is connected to a AVR system and then to the tv all via HDMI, if I set the speakers in control panel to 5.1 I get 5.1 sound through the emby desktop app. But it keeps reverting to stereo in windows and then so does the emby app.

My question, is there a setting in emby app that will override the speaker setup in windows and just output 5.1 all the time ?

(in emby app tried auto for sound and 5.1 but still reverts to stereo in windows)

[Luke 42083]

Hi there @MALLINDER can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[pwhodges 2012]

Sounds as if Windows 11 doesn't hold on to the 5.1 setting; maybe it loses it if the other devices are off for a while? 

I can't run Windows 11, so I can't help practically, though.

Paul

[MALLINDER 10]

Sorry should have been more clear, more of a question really, Does the emby windows sound app control the sound settings (stereo / 5.1) or does the emby desktop app take priority ?

 

(I know its a windows problem because when I go into sound windows has changed 5.1 sound to stereo)

[pwhodges 2012]

Emby just sees Windows audio as a device, and uses the facilities that Windows says it has.  If Windows tells Emby it has stereo capability, it makes no sense for Emby to expect it to output 5.1.

Paul

[MALLINDER 10]

Yep thats the problem, it is a bug in windows 11, 5.1 reverting to stereo. But when windows does it emby follows. Was hoping there was a way there was a way emby could over ride / ignore windows sound settings. Gets a bit annoying every day to go into windows and select 5.1 instead of stereo.

[Neminem 1523]

Have you tried updating your sound card drivers, form the vendors website.

They might even have a forum, where they discuss windows 11 drivers.

[MALLINDER 10]

Easy to replicate problem,  not drivers, motherboard etc. Seems im having the same problem as other windows 11 user, when it powers something down like sound it defaults to stereo. Some players / apps ignore this and still output 5.1. Not looking to the solve the problem was trying to find out if emby windows desktop app can over ride these settings.

Lots of people already working on registry changes to keep audio awake

[Luke 42083]

7 hours ago, MALLINDER said:

Sorry should have been more clear, more of a question really, Does the emby windows sound app control the sound settings (stereo / 5.1) or does the emby desktop app take priority ?

 

(I know its a windows problem because when I go into sound windows has changed 5.1 sound to stereo)

What version of the Emby windows app do you have?

[MALLINDER 10]

emby theatre 3.0.15

[Luke 42083]

To answer the question, you should configure your audio appropriately both in windows and in the emby app. We'll try to reproduce this. Thanks.

[MALLINDER 10]

Not a problem with emby its a well known windows 11 bug. Just wanted to know if emby can override windows sound settings. If emby always respects windows sound settings then I will need to find a fix for the windows bug.

So can you make it easy for me and just answer if emby desktop app (no matter what we have in sound settings) will do what is in windows sound settings.

[Luke 42083]

No I think best practice is to configure the audio properly in both places.

[MALLINDER 10]

Thank you for reply, im not making my question clear

Windows is set to 5.1

emby set to 5.1

windows bug, after a while windows setting reverts to stereo (known bug)

Question

Is there a setting in emby desktop app (windows) that over rides the windows setting ? or does emby always do what windows sound setting says (stereo) ?

[Luke 42083]

Normally the option in Emby will override, but it looks like the Windows bug is impacting our app as well.

[MALLINDER 10]

Not a problem, if thats the case will wait for bug to be fixed. Thanks for the answer

 

Please note the windows bug doesn't effect everyone, mostly people that connect to AVR for their sound