Old Ipad now tells me I need premiere

[701h 12]

Hi Luke,

 

I have a couple of OLD gen1 ipad minis that I only use to watch TV when cooking etc. Recently they have all now started prompting me to get Premiere whenever I try to do anything....Are these things now dead because of the latest version?

 

thanks

Rich

[Luke 42077]

Hi there, what exactly in the app are you seeing this? After performing what actions?

What version of the app do you have, and what version of iOS does the device have?

[701h 12]

Attached is what I get when I try to play any media, movies, music, or live TV.

Ios is 9.3.5

Emby for ios 1.9.9 apparently 

[Luke 42077]

Emby Premiere has always been required for Live TV.

When you play other media, you can unlock using the individual app unlock. Have you previously done that? if you have then try clicking the Restore Purchase button.

[701h 12]

15 minutes ago, Luke said:

Emby Premiere has always been required for Live TV.

When you play other media, you can unlock using the individual app unlock. Have you previously done that? if you have then try clicking the Restore Purchase button.

Yes I know. I've been a member for a while. As I said, it happens if I try to play music or movies too. I have other devices that work fine. Why would I have to unlock anything if I have premiere?

[701h 12]

Interestingly, if I look at the dashboard via the ipad app, or via the Web gui on the ipad, it does NOT show my Premiere status, but if I look via Android app or the Web gui elsewhere, then it does. See attaches pics.

[ebr 16169]

15 hours ago, 701h said:

Interestingly, if I look at the dashboard via the ipad app, or via the Web gui on the ipad, it does NOT show my Premiere status, but if I look via Android app or the Web gui elsewhere, then it does. See attaches pics.

Hi.  That probably indicates that something on the iPad is blocking access to our servers to validate.  Can it get out to the internet?

[701h 12]

1 hour ago, ebr said:

Hi.  That probably indicates that something on the iPad is blocking access to our servers to validate.  Can it get out to the internet?

Thats got it. These ipads are locked down for the kids, so I had to allow the following domains for them to see the active Premiere license:

sectigo.com

mb3admin.com

sectigo.com

 

After allowing these, the ipad is working normally. Does this mean that if there is no internet access they will not see the license? ie, if the internet is offline, then they wont work?

 

Thanks for the help.

[Luke 42077]

The app does not need constant internet access for Emby Premiere, but it will be needed occasionally to validate, e.g. once every week or two.

[701h 12]

Thanks, thats great. Thank you for the help.