Unable to select another audio track

[teicang 34]

On 6/30/2022 at 12:24 AM, SamES said:

lease let me know if you see new firmware updates for your TV, then we will have to work out how to test this

Just checked, no update yet.

Another questione about DTS and remux, if remux is due to my TV capabiities why before the release 4.7 or the test emby App it works without remux?

I 'm sure to have seen movies with dts in the first track before the change and therefore with direct play , otherwise my Nas blocked,that now remux and therefore I'm not be able to play . Is this possible? 

Is the new server release 4.7 that change this behaviour?

Thx

[FrostByte 5392]

Samsung removed the DTS decoder on all TVs starting in 2018.  So, if your TV is >= 2018 the Emby app has always remuxed your files on the fly and you may have just missed it.

Check the back of your user's manual for a chart that looks like the one in the link.  Anything not in that chart the app will convert.  If you want to test it out, just turn off transcoding on the server.

2021 TV Video Specifications | Samsung Developers

 

 

 

 

[teicang 34]

Hi Frost , i  confirmed my TV not support the DTS , is a new TV But i don't undestand why before to update the emby server to 4.7 the movies with DTS works , i saw several 4k DTS movies and or the emby not remux or the remux was different and my Nas was enought to process. Now the CPU reach 100% of load the movies starts but after 1 secomd freeze.

To passivate this function I have to connect with PC or can I do also by android app? Wich is the function to turn off?

If I turn off the remux I will hear the sound however or not ?

Another test I will perform will be  to load back  the official TV emby App without the last modification done by Sam and see if something change.

 

[SamES 1056]

It would have worked previously without transcode, but it would have been doing a remux.  Transcode is converting the video, remux generally only touches the audio (at most).  Remux has very low overheads and you probably wouldn't even have noticed it.

You're transcoding at the moment as I introduced a change to try and improve the problem, but it actually made it worse.  But it proved that my other change worked.  It will all be good for you in the next USB release.

[teicang 34]

Ok now could be more clear, transcoding is for video and this create me problem,  remux is for audio and if happen this should not create high CPU load and therefore no problem for me.

Now  with the actual modification not only the emby remux audio as before but in the same time also transcoding and therefore the movies stop

I noticed also another little problem with the server , @Luke I transferred in ftps as usual 3 new movies inside a folder I use for emby, 1 movies happen immediately on the library , the other 2 no, I tried to refresh the folder , stop and start the server but the movies not happen,  I checked inside the nas folder and they are present,  any idea?

Good night Sam&Frost&Luke

[teicang 34]

Hi friend, the app actually online for download is the same I already loaded with the Sam modification?

If yes discard the following info. If instead is without the Sam modification following what I noticed.

i just load again the Samsung App official version 1.2.9 downloaded direct from your site.(replaced the last one modify by Sam ) The situation didn't change. The movies with Dts remix audio but forced also to transcode also the video. I'M sure before to update ser ver 4.7 i was be able to see it , i supposed was due to the modification done by Sam in the app, but is therefore some change happen in this new server version? 

Sorry for my questions but is just to undestand if with the new app i will be able again to see the movies or not actually the most of them  didn't work.

Or if I have to prepare myself to erase all the istallation and install again server 4.6 . I would like to avoid it because I will loose all my customization ,collection and so on . So long job to restore all of them

have a hace Sunday...here very hot

 

[SamES 1056]

Next USB version with the fix is not released yet.  Worst case it will be in 14 days as that's when the current USB release will expire, so it will be published before that.

Hang tight, it will fix the issue for you.

[teicang 34]

good morning my friends

yesterday just come back form one week off I immediately download the new APP.

WOnderfull result from first tests :-)))))))))

Now all the DTS track is playable, the movies is in direct play while the audio goes in transcode

I also checked the AUDIO track swap and tryed to play 2 tranck in the list.....all works fine till now

CONGRATULATION YOU HAVE DONE A REALY GREAT JOB

Do you need some example picture?

ciao

\Gianni

 

 

[Barlog9511 17]

Hello everyone

In version 1.3.0 it is already possible to switch audio tracks ( thank you very much ) but what I noticed in the initial tests is that the video track never goes through Direct Play and in the logs there is a message "Switching audio tracks is not supported"

Could someone please advise me what to do ?

Thanks

EDIT:
In further testing I found movies where I still can't switch the sound track, but there again everything goes nicely through Direct play

Edited July 18, 2022 by Barlog9511

[SamES 1056]

2 hours ago, teicang said:

good morning my friends

yesterday just come back form one week off I immediately download the new APP.

WOnderfull result from first tests :-)))))))))

Now all the DTS track is playable, the movies is in direct play while the audio goes in transcode

I also checked the AUDIO track swap and tryed to play 2 tranck in the list.....all works fine till now

CONGRATULATION YOU HAVE DONE A REALY GREAT JOB

Do you need some example picture?

ciao

\Gianni

 

 

No all good, thanks for your help and the positive feedback. 

Please keep an eye out for firmware updates for the TV and let us know whenever you receive one.  We can give you another version of the app to test to see if we can reverse this fix and go back to the original audio switching.

[SamES 1056]

2 hours ago, Barlog9511 said:

Hello everyone

In version 1.3.0 it is already possible to switch audio tracks ( thank you very much ) but what I noticed in the initial tests is that the video track never goes through Direct Play and in the logs there is a message "Switching audio tracks is not supported"

Could someone please advise me what to do ?

Thanks

For this year/model TV there is a firmware issue which Samsung has confirmed which is preventing the app from switching audio tracks on the client (which is required to do this and maintain DirectPlay).

As a work around, when an audio track change is required, this is being confirmed on the server.  In most cases, no conversion is done to the audio or video tracks, the track order is just switched in a new container on the server and it is delivered via DirectStream instead of DirectPlay.

When Samsung release a new firmware update that resolve this problem then we can go back to changing audio tracks on the client and maintaining DirectPlay.

2 hours ago, Barlog9511 said:

In further testing I found movies where I still can't switch the sound track, but there again everything goes nicely through Direct play

I don't quite understand this bit.  Can you please go over an example?

[Luke 42077]

@Barlog9511 ?

[Barlog9511 17]

On 7/18/2022 at 1:04 PM, SamES said:

I don't quite understand this bit.  Can you please go over an example?

This problem I had has been fixed in the current version of the application (1.3.6)

[SamES 1056]

@teicang, can you please check that you have the latest firmware, you will have to go to the Samsung downloads for your model and download and install if rom USB.

There have been some new releases over the last few weeks, for example 65” Q80A QLED 4K HDR Smart TV (2021) | Samsung Support UK

Please let me know which version you install

Once you have the latest installed, to disable the server-side audio switching, turn off these setting (don't forget to save at the bottom of the page)

Please try playback and check whether you can now select audio tracks - if you can, please confirm with Stats for Nerds that it is still DirectPlay

For 2022 models, a recent firmware update has fixed their issue, so I hope this is also resolved

Don't forget to turn these settings back on after testing.

[Barlog9511 17]

Hi @SamES

I already have latest FW in my TV
I using latest version 1.4.9 of TV application

When I turn off transcoding I finally can switch audio track without problems

embyserver.txt embyserver-63807313774.txt ffmpeg-directstream-770650de-02f5-42f7-80c8-aa3a8727b1a2_1.txt

[SamES 1056]

7 hours ago, Barlog9511 said:

Hi @SamES

I already have latest FW in my TV
I using latest version 1.4.9 of TV application

When I turn off transcoding I finally can switch audio track without problems

embyserver.txt 603.08 kB · 0 downloads embyserver-63807313774.txt 397.67 kB · 0 downloads ffmpeg-directstream-770650de-02f5-42f7-80c8-aa3a8727b1a2_1.txt 60.51 kB · 1 download

Sounds, positive.  Thanks for testing.

Is that ffmpeg log for an earlier test before you disabled transcoding?  I can see DirectPlay attempts after this ffmpeg log was created, so if you could still switch audio in these later attempts than that is great.

What did stats for nerds say was the playback method?

[teicang 34]

On 12/22/2022 at 11:31 AM, SamES said:

@teicang, can you please check that you have the latest firmware, you will have to go to the Samsung downloads for your model and download and install if rom USB.

There have been some new releases over the last few weeks, for example 65” Q80A QLED 4K HDR Smart TV (2021) | Samsung Support UK

Please let me know which version you install

Once you have the latest installed, to disable the server-side audio switching, turn off these setting (don't forget to save at the bottom of the page)

Please try playback and check whether you can now select audio tracks - if you can, please confirm with Stats for Nerds that it is still DirectPlay

For 2022 models, a recent firmware update has fixed their issue, so I hope this is also resolved

Don't forget to turn these settings back on after testing.

Hi Sam, after the christmas holiday I will try what you indicate.  The tv says last sw loaded but I saw from the link you sent there is a new  version . I will try with USB as you mentioned.

Ps. Were do I found the setting you indicate ? From the TV app I don't see it ver. 1.4.9

In the meantime a merry Christmas to all of you

Edited December 23, 2022 by teicang

[SamES 1056]

14 hours ago, teicang said:

Ps. Were do I found the setting you indicate ? From the TV app I don't see it ver. 1.4.9

Thanks.

On the server, go to the settings for each user - it's a user setting

 

[Barlog9511 17]

On 12/22/2022 at 9:37 PM, SamES said:

Sounds, positive.  Thanks for testing.

Is that ffmpeg log for an earlier test before you disabled transcoding?  I can see DirectPlay attempts after this ffmpeg log was created, so if you could still switch audio in these later attempts than that is great.

What did stats for nerds say was the playback method?

1. yes my logs are from before and after settings as well

2. I see Direct play in nerds stats

[SamES 1056]

1 hour ago, Barlog9511 said:

1. yes my logs are from before and after settings as well

2. I see Direct play in nerds stats

Awesome, thanks!

[teicang 34]

On 12/24/2022 at 10:06 AM, SamES said:

Thanks.

On the server, go to the settings for each user - it's a user setting

 

Hi Sam, test done :

first log OLD TV SW and no playback changed: (file old sw no change)

after I update Samsung TV FW , version 2111

changed the playback setting and tryed to change languagge on the same movies, all works fine, I'm be able to swap form italian to english and vice versa.

No log generated this time , the only one I saw looking the time when I have done the second test in the emby log is this : SW changed_sett changed _embyserver.txt

Following the two screenshot of the nerds stat for both the test.

no change

Aftwr change new sw

 

old sw no change_ffmpeg-directstream-31def5b2-c5c2-443f-9b8c-578e348881cc_1.txt old sw no change_ffmpeg-remux-9d999e38-2aac-4b0f-82b5-870e53d2305b_1.txt SW changed_sett changed _embyserver.txt

Edited December 29, 2022 by teicang

[teicang 34]

correction, I tryed another movie and without the playback feature ON the language change doesn't work.

I tryed without the feature ON , only english works,

and with the feuture ON , I can swap from English to Italian.

The only thing I saw is that this movies is DTS while the other NO, if I remeber you asked me to test the DTS in the past test

could be however ok because  the Samsung not allow on tv DTS, if the transcode setting is off maybe i cannot swap the languagge in DTS

following the LOG  with feature playback OFF, ON ,

Playback off no swap 

Playback On swap and works ok

playback feature activatedffmpeg-remux-f394355a-9c50-45f7-8c19-d86357478a12_1.txt playback feature activateffmpeg-remux-6eb7bed9-19e9-44b6-845a-34056254a8fb_1.txt

Edited December 29, 2022 by teicang

[SamES 1056]

Perfect, that seems to confirm that the firmware fixed it.

Yes, when you play a DTS track then the option 'Allow Audio transcoding' needs to be on, otherwise it won't be possible to play that track, so what you've observed is fine.

Thanks!

[Luke 42077]

Great News! Emby for Samsung has been updated to 1.6.4 for 2021-2023 models !

For 2019-2020 models, coming soon hopefully.

[Ditendra 8]

Hi, seems like I'm experiencing the same problem. Can anyone tell me what to do to fix it?