SamES 1056 Posted March 11, 2022 Posted March 11, 2022 32 minutes ago, teicang said: Hi Sam,i just tested one movies with Italian and English sub,the switch seems works, the audio no Thanks. Did this video have a DTS track? If not, it will be directplaying and we handle the sub tracks differently, so they should play fine. If it has a DTS track it will force it to DirectStream, and this will the include the tracks in the manifest which I expect will then cause the same problem as the audio tracks. This is why I suggest testing with a file with a DTS track if you have one.
teicang 34 Posted March 11, 2022 Posted March 11, 2022 This is the video I play Do you need to be sure to have the screen of statistic? 1
teicang 34 Posted March 11, 2022 Posted March 11, 2022 (edited) Here the stat Edited March 11, 2022 by teicang 1
SamES 1056 Posted March 11, 2022 Posted March 11, 2022 2 hours ago, teicang said: Here the stat If subtitles can be selected from that test and they work, then that is perfect. Thanks for confirming. I've raised the audio switching issue with Samsung, let's see what they say. 1
Barlog9511 17 Posted March 12, 2022 Posted March 12, 2022 I just try new version v1.2.4 and issue remains 1
Mikasway 0 Posted March 14, 2022 Posted March 14, 2022 (edited) Hi ! The issue remains unresolved... I habve the last Firmware AND the new version v1.2.4 Edited March 14, 2022 by Mikasway
SamES 1056 Posted March 14, 2022 Posted March 14, 2022 5 hours ago, Mikasway said: Hi ! The issue remains unresolved... I habve the last Firmware AND the new version v1.2.4 Thanks, I've raised a case with Samsung, waiting for their reply. I can reproduce this and can clearly see that their function to change tracks isn't working on this model 2 1
teicang 34 Posted March 23, 2022 Posted March 23, 2022 On 3/14/2022 at 9:36 PM, SamES said: Thanks, I've raised a case with Samsung, waiting for their reply. I can reproduce this and can clearly see that their function to change tracks isn't working on this model Hi Sam, how are you, have you had any news from samsung? many thx \Gianni
SamES 1056 Posted March 24, 2022 Posted March 24, 2022 8 hours ago, teicang said: Hi Sam, how are you, have you had any news from samsung? many thx \Gianni Not yet, sometimes they can be a bit slow 1
teicang 34 Posted April 9, 2022 Posted April 9, 2022 Hi Sam ,any news from Samsung? Can we do anything to help you to push them ? Thx Gianni
SamES 1056 Posted April 10, 2022 Posted April 10, 2022 They replied this week, they want us to write a demo app to prove it to them! I'll try and adapt one of their sample apps 2
teicang 34 Posted April 10, 2022 Posted April 10, 2022 Good Sam, if you need I perform any test and send back the result don't esitate to contact me waiting your news Gianni
SamES 1056 Posted April 23, 2022 Posted April 23, 2022 Sorry, I've been away. I'm back now, so I'll try this week. I have a feeling that I already modified one of their demo apps to test this a while ago
teicang 34 Posted April 27, 2022 Posted April 27, 2022 Just as info , loaded version 1.2.7 , same behaviour
SamES 1056 Posted April 27, 2022 Posted April 27, 2022 I submitted a sample app to Samsung last night based on their own demo player. I already had this ready to go as I used it previously for an independent test to prove that it wasn't our app. It works fine on the model/year prior to yours, but not on your model. Let's see what they say. It can take some time for them to come back on questions. 1
SamES 1056 Posted May 5, 2022 Posted May 5, 2022 Quick update, Samsung can reproduce the issue, they are now escalating it internally to find out why this is occurring. Stay tuned.... 1
FrostByte 5392 Posted May 5, 2022 Posted May 5, 2022 15 minutes ago, SamES said: Quick update, Samsung can reproduce the issue, they are now escalating it internally to find out why this is occurring. Stay tuned.... I'm actually kind of surprised Samsung has moved as quickly as they did on this. I expected it to take them 6 months minimum. Thank you for doing this. 1
teicang 34 Posted May 5, 2022 Posted May 5, 2022 23 minutes ago, SamES said: Quick update, Samsung can reproduce the issue, they are now escalating it internally to find out why this is occurring. Stay tuned.... Really great news If they reproduced the issue is already a step forward Many thx Sam, we wait other news 1
Luke 42077 Posted May 5, 2022 Posted May 5, 2022 Yea I would say this is the exception to the rule. Usually they just say sorry it's a platform defect figure out your own workaround. 2 1
SamES 1056 Posted May 5, 2022 Posted May 5, 2022 Yes, I was a bit surprised both at the speed and response. However, the sample I gave them was based on their demo player and it was very obvious when you test it on two different platforms. Let's see what the response is from their engineers. 1
teicang 34 Posted June 10, 2022 Posted June 10, 2022 hi SAm , Any news? I have tens and tens of movies were I cannot select the languagge, and all the last I got have always as default audio the wrong one thxxxx \Gianni
SamES 1056 Posted June 10, 2022 Posted June 10, 2022 No, not yet. I will follow up shortly with them. Now that they can reproduce it I hope they will fix it, but it may not be a quick process.
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