delink account to my emby server

[smartenjoyment 0]

hi,

for some reason i can't log into my emby server no more, someone say they think my account be delink is there away to relink it back up? 

[Abobader 3464]

Hello smartenjoyment,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Happy2Play 9780]

You can do that yourself as you control all your users.  Remove Connect username, hit save, re-add Connect username, hit save.

 

But you many need to elaborate on your issue.

[smartenjoyment 0]

hi,

i can't log into get to that screen i can't get access anything only community, i know my username and password but it doesnt let me in so i did the forgot password just incase my account was lock still nothing 

[Happy2Play 9780]

Did you setup Emby server or are you connecting to someone else's server?

[smartenjoyment 0]

I set the server up and been able to log into for over a year without any problem. 

I know the ip address I have try log in that also but will not give me access. 

[Happy2Play 9780]

43 minutes ago, smartenjoyment said:

I set the server up and been able to log into for over a year without any problem. 

I know the ip address I have try log in that also but will not give me access. 

So are we talking about Connect user linking or just in general unable to login to your server? 

Is this a local or remote connection?

[smartenjoyment 0]

I know it not a network connection error as i can still get onto my server to view all the content just can't log into emby to do anything. 

my mate can still log into my emby and view stuff.  

[Happy2Play 9780]

2 minutes ago, smartenjoyment said:

I know it not a network connection error as i can still get onto my server to view all the content just can't log into emby to do anything. 

my mate can still log into my emby and view stuff.  

So you can still login?

Are you saying you lost admin access on your user account?

[smartenjoyment 0]

i can log into my server but i dont have access at all to the emby i get this messsage with right username and password as i can log into here with those details and if the admin was turn off i should still be able to log into emby and view my content with the admin side. 

[Happy2Play 9780]

7 minutes ago, smartenjoyment said:

i can log into my server but i dont have access at all to the emby i get this messsage with right username and password as i can log into here with those details and if the admin was turn off i should still be able to log into emby and view my content with the admin side. 

 

Sorry but none of this makes any since.  What method are you using to connect to Emby?  Connect (app.emby.media or direct ip)  As the connection method determines the account used as a local account and forum/connect account are two very different account.

 

Edited October 8, 2021 by Happy2Play

[smartenjoyment 0]

ok, 

when i say i can't log into my emby at all how does that not make make any sense, i have try both the app.emby.media and the ip address i have tried log in with my admin login details and with my email log in details which i know i was log into my emby about 4pm uk time and was fine when i try to log into again at 5pm couldn't access but speak to someone they could 

I have tried to log into my emby app on my phone / app on my firestick both can see my server but when i click on can't get access. Speak to someone which else which has a emby admin they think my account has been unlink from my log in details.  

[Happy2Play 9780]

28 minutes ago, smartenjoyment said:

i can still get onto my server to view all the content

What does this me?

But are all of these connections REMOTE or Local?  But either way others can connect to it is a account issue on your server that many need resolved locally on your server, that is why I keep asking if these are Remote or local connections.

6 minutes ago, smartenjoyment said:

Speak to someone which else which has a emby admin they think my account has been unlink from my log in details.  

They have admin on your server?  If so then they would check your account to see if it were delink as we at Emby have zero control over any user account.  All we can do is banned or delete the username.

Since two different methods of connecting require two different accounts and the both fail, it sounds like possibly a account setting.

[smartenjoyment 0]

i am the only admin on my account so noone can see that. do you know if there is an email address for emby customer support? 

[Happy2Play 9780]

5 minutes ago, smartenjoyment said:

i am the only admin on my account so noone can see that. do you know if there is an email address for emby customer support? 

All support is done on the forum.  Only email primary used for Billing.

Are you local to your server?  Have you used the Forgot password option to reset your password, but this requires local access.

[Carlo 4561]

What OS do you have Emby Server installed on?

When you open a browser and type in your local Emby Server address such as  https://192.168.1.10:8096 you should get a login page.

On that page is with a ? mark is "Forget Password".

Have you used this?

 

[smartenjoyment 0]

hi,

my server is Linux base, I have click on the forgot password that didn't work 

[Carlo 4561]

It didn't give you instructions on where to find a text file located on your system?

It will generate this text file regardless if you use an account that actually exists on the system.  So if you got the message but were not able to actually reset the account it's because it doesn't exist.

This feature is only useful to the admin of the system with access to the file system.

[smartenjoyment 0]

[smartenjoyment 0]

only get this message so i wonder if my account somehow be complete been deleted

[Happy2Play 9780]

1 hour ago, smartenjoyment said:

This is telling you are on a Remote connection and have to be on your LAN to complete the request for a admin account.

1 hour ago, smartenjoyment said:

only get this message so i wonder if my account somehow be complete been deleted

Nope the account is still on your server. 

Are you currently Remote to your server?

[Luke 42079]

@smartenjoyment is this your emby server, or someone else's?

[smartenjoyment 0]

my server 

[Luke 42079]

Is it cloud hosted, do you not have local network access to it?

[smarttest 0]

yep a cloud host, i can sign into my server but i can't sign into the emby side of it to edit