Cannot Load Subtitles Regardless of Plugins

[UBERTRAT 0]

I have tried every combination of installing subtitles within the site and nothing will work.  On the front end, i.e. within a title or while playing, I get the error "No results found.  Have you configured subtitle downloading?".  I can confirm that I have usernames for OpenSubtitles and Addic7ed that work on their websites, and I am not including the hash option to limit results.

In the Dashboard I get the following errors below for when the system tries in the background:

I have tried installing every subtitle program available, and only the two above and both scenarios end with the same results.  I have also been good about restarting my server with the plugins to avoid bad data results.  I am currently using a Synology Diskstation for my server program.

Please advise next steps and how to fix this.  I prefer this to Plex, but without subtitles it's hard not to consider going back.

Thanks.

[ebr 16187]

Hi.  Please provide the server log from when those errors occurred.

 

[UBERTRAT 0]

Stupid question I know, but where exactly can I locate that?  I've tried to be good about checking on what people typically provide, but this one I'm not sure about.

[UBERTRAT 0]

Apologies, read the instructions in the link you provided.  I've included a previous one, as a well as the log for my attempt to download them just now.embyserver-63768988800.txt

embyserver-63768902400.txt embyserver-63768988800.txt

[UBERTRAT 0]

Here's the latest attempt from this morning.

embyserver.txt

[Luke 42083]

Did you check open subtitles to see that they have subtitles for what you are searching for?

[UBERTRAT 0]

I did, and there are.  For example, I just looked up Tombstone and found a ton of options on the website, and nothing in Emby.  Attached is the log.

embyserver.txt

[Happy2Play 9783]

Could this be a IPv6 issue?

[UBERTRAT 0]

Currently the Synology Diskstation is plugged directly into our AT&T modem/router all-in-one on AT&Ts high speed fiber network.

[Carlo 4561]

On DSM go to control panel, networks.

Highlight the network interface used for AT&T and edit it.
You will see a couple of tags including IPv6.

Try turning that off.

Let us know if this helps.

[UBERTRAT 0]

Did not work.  Please see screenshot showing IPv6 in an off status (and I restarted the server as well before trying again).  I have also included the log from my attempt:

embyserver.txt

[Luke 42083]

Are you using a VPN?

[Carlo 4561]

@UBERTRAT ?