Can't connect to Emby Server on my TS-221 / server doesn't respond

[jsa288 0]

Hi Luke,

I have Qnap TS-221 running on ver. 4.3.3.1693 I installed emby-server-qnap-mono_4.6.4.0_arm-x19.qpkg. 
Emby server is installed successfully and running when I click on Emby server it’s open on another browser but it doesn’t load anything. Please see screen shot. How do I fix it?

Thank you

 

[Luke 42077]

@jsa288 I've merged your posting into here as it's also TS-221 related. Thanks.

[Anderella 13]

@Luke

Sorry, I don't wanna be impatient, but is there any hope on a solution?

 Thx.

[jjmmpprr 0]

Another one with the same problem, in a TS-212p. App installs ok, but no page shown when try to start it. Regards.

[Anderella 13]

Hi, again me.
 

As I really would love to run emby on my old TS-221 (and others obviously too:) - is there any progress?

Thank you.

[Luke 42077]

4 hours ago, Anderella said:

Hi, again me.
 

As I really would love to run emby on my old TS-221 (and others obviously too:) - is there any progress?

Thank you.

Hi, not yet, sorry.

[Anderella 13]

Ok, thanks for the quick reaction.

I wait. And hope

[Ferkner 3]

I had a similar problem when trying to run Emby server on my Ts-431+. Installation was great and everything went fine. However when creating the libraries and scanning the media the server would become unresponsive. I couldn't figure out what was wrong. I told Emby to not constantly scan for new content and turned off some other features that were mentioned in all the research I did. None of that helped; even just sitting there waiting to be used, Emby would become unresponsive and I would have to restart Emby server.

I decided to install it on an old Mac Mini (2011 version I believe) I had sitting around doing nothing. Installed, pointed to my QNAP to create the libraries, scanned everything (left real time monitoring off) and it's been working great. The only issue with the Mac Mini is that it doesn't auto connect to the network drives after a reboot or router reset, but that seems to be a Mac issue.

I've come to the conclusion that my QNAP just was not powerful enough to run Emby server alongside the other programs it runs. It might be the same case for your TS-221.

[Anderella 13]

Hi,

thank you for your post and sharing your infos, I really appreciate.

As I also tried different "solutions" maybe this could help you:

If you create a script with Script-Editor and put this afterwards to your autostart apps, automount could work on your mac mini.

Example:

set command to "ping -c 1 192.168.0.1"

try
	if ((do shell script command) contains " packets received, 0.0% packet loss") then
		mount volume "smb://Username:Password@192.168.0.1/FOLDER"
		
	end if
end try

 

Edited March 18, 2022 by Anderella

[Luke 42077]

@Anderellacan you please try beta server 4.8.0.43? Thanks !

[Anderella 13]

Hi Luke,

thx for the info.

Right now my old server is offline..... but I will "reboot" and try as soon as possible.

[Anderella 13]

Hi,

yesterday I managed to undust my old qnap TS-221, reformated and installed from scratch latest firmware: 4.3.3.2420

Installed beta emby server: emby-server-qnap-mono_4.8.0.46_arm-x19.qpkg

The good news: it's the first time, the server responded and I basically could get through the settings.

And I can start emby and see the start page.

Maybe I'm missing something, but I couldn't manage to add a valid media-directory to the server.

As far as I remember, on my current qnap TS-451D2 the setting, add directory, immediately shows different folders and sub-folders to select, after connecting with ip and user/name & pw.

On the TS-221 I couldn't get that far:

Trying to connect to my server didn't succeed, mounted the media-drive to my mac-studio with the same settings worked. (so the folder is accessable)

Enclosed some screenshots..... maybe you could point me in the right direction to continue:)

 

[Anderella 13]

Additional info: I also tried to add my media directory on my windows computer, same problem.

[alucryd 315]

I usually recommend creating a Public shared folder that is read-only for the everyone user, then you can add something like `/share/CACHEDEV1_DATA/Public/Videos/Series` in emby.

[Anderella 13]

Thx for your input, I also tried this attempt right now.

No error message when adding the folder as source, but library still stays empty.

[Luke 42077]

23 minutes ago, Anderella said:

Thx for your input, I also tried this attempt right now.

No error message when adding the folder as source, but library still stays empty.

What exactly did you do? Can you please show a screenshot? Did you run a library scan in Emby Server after doing that?

[Anderella 13]

yes, of course

[alucryd 315]

Are you storing metadata to files or in the emby db (the default)? The former would require read/write permissions instead of read only. Could you post the server log to see if there's anything helpful in it?

Edited September 18, 2023 by alucryd

[Anderella 13]

Thx, hope this is the right one.

(Besides I basically use the same settings and files-structure as on my other running qnap server)

embyserver.txt

[alucryd 315]

It looks like your library is pointing to a samba share on 192.168.0.2, and not on a local folder, is that correct? The screenshot appears to confirm that, and the log is flooded with errors trying to access this very samba share.

Also, this one's for @Luke, the log is full of error trying to create a port map, any idea what could cause that (probably a mono exception, in which case we won't have any choice but to disable it).

Edited September 18, 2023 by alucryd

[Luke 42077]

22 minutes ago, Anderella said:

Thx, hope this is the right one.

(Besides I basically use the same settings and files-structure as on my other running qnap server)

embyserver.txt 3.01 MB · 1 download

Your samba share is returning this error:

2023-09-18 22:41:56.529 Error App: Error in GetFileSystemEntries for smb://192.168.0.2/_MEDIA
	*** Error Report ***
	Version: 4.8.0.46
	Command line: /share/HDA_DATA/.qpkg/EmbyServer/system/EmbyServer.exe -programdata /share/HDA_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/HDA_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/HDA_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/HDA_DATA/.qpkg/EmbyServer/bin/ffprobe -defaultdirectory /share/CACHEDEV1_DATA/Public -updatepackage emby-server-qnap-mono_{version}_arm-x19.qpkg -noskia -noautorunwebapp
	Operating system: Linux version 3.4.6 (root@U16BuildServer176) (gcc version 4.2.1) #1 Wed Jun 21 14:07:44 CST 2023
	Framework: Mono: 6.12.0.182 (tarball Thu Jan 19 10:25:28 PM UTC 2023)
	OS/Process: X86/X86
	Runtime: share/HDA_DATA/.qpkg/EmbyServer/lib/mono/4.5/mscorlib.dll
	Processor count: 1
	Data path: /share/HDA_DATA/.qpkg/EmbyServer/programdata
	Application path: /share/HDA_DATA/.qpkg/EmbyServer/system
	System.IO.IOException: System.IO.IOException: Not connected to share. Status: STATUS_ACCESS_DENIED

Perhaps it requires a username and password? Did you configure that in the dialog?

[Anderella 13]

Thats correct.

The media folder is located on the qnap server (192.168.0.2), and it's the same address where the ember server is running.

(On my other server 192.168.0.4 - if I add a library/folder to my library, the directory selections shows folders like: share/CACHEDEV1_DATA/..... for selection.)

[Luke 42077]

Just now, Anderella said:

Thats correct.

The media folder is located on the qnap server (192.168.0.2), and it's the same address where the ember server is running.

(On my other server 192.168.0.4 - if I add a library/folder to my library, the directory selections shows folders like: share/CACHEDEV1_DATA/..... for selection.)

If it's on the same QNAP machine then I would just use the direct local path to the folder rather than the network path.

[Anderella 13]

@Lukeyes, I configured user and password in the dialog.

[Anderella 13]

1 minute ago, Luke said:

If it's on the same QNAP machine then I would just use the direct local path to the folder rather than the network path.

Sorry, I'm not very familiar with that.

How would it look like?

(again: on my other qnap, I see folder suggestions and can click folders up and select the "right" media folder - here the field is empty)