app.emby.media - Not Secured

[mike3821 67]

Why is app.emby.media now throwing a message about not secure. 

Is it not running over https anymore? My server itself only allows over https, so I'm confused what's going on here.

[Luke 42078]

Hi, nothing has changed. Just make sure that you're using the https version at https://app.emby.media

Thanks.

[mike3821 67]

12 minutes ago, Luke said:

Hi, nothing has changed. Just make sure that you're using the https version at https://app.emby.media

Thanks.

When I try that, the website hangs with the logo "emby" on it.

I've tried this over my phone via LTE to, same result.

If I browse to my domain directory via https, it works.

[Luke 42078]

Seems to be working OK from here. I would try clearing browsing data and see if that helps.

[Happy2Play 9780]

1 minute ago, mike3821 said:

When I try that, the website hangs with the logo "emby" on it.

I've tried this over my phone via LTE to, same result.

If I browse to my domain directory via https, it works.

Best guess would be cached information as it opens instantly for me.

[mike3821 67]

Looks like something is going on with Letsencrypt certificates...

 

[Happy2Play 9780]

14 minutes ago, mike3821 said:

Looks like something is going on with Letsencrypt certificates...

 

Looks like there are several topics that show issues with Letsencrypt as of yesterday.

Lets Encrypt expired intermediate and dotnet caching - Linux - Emby Community

[Painkiller88 249]

24 minutes ago, mike3821 said:

Looks like something is going on with Letsencrypt certificates...

 

emby site uses DigiCert so lets encrypt changes has no impact here

Edited September 30, 2021 by Painkiller8818

[mike3821 67]

Yeah, I'm not sure how to fix this yet. I've re-generated the certificate which is now using "ISRG Root X1".

My web browsers on my PC are fine, but on my iPhone 10, it's throwing certificate issues.

As for https://app.emby.media. It just sits there no matter what browser I am using, LTE, wireless etc.

Not sure what's going on?

Edited September 30, 2021 by mike3821

[Luke 42078]

Please try clearing browsing data and see if that helps.

[mike3821 67]

8 minutes ago, Luke said:

Please try clearing browsing data and see if that helps.

I've done that, still an issue.

[Painkiller88 249]

Have you updated your iphone to latest firmware and also using the latest browser? it is not a cert problem, it is a device problem in most cases.

• iPhone 5 and above can upgrade to iOS 10 and can thus trust ISRG Root X1
• if your iphone is using iOS10 or above update your browser apps.

known incompatible devices:

• Blackberry < v10.3.3
• Android < v2.3.6
• Nintendo 3DS
• Windows XP vor SP3 (can't use SHA-2  certs)
• Java 7 < 7u111
• Java 8 < 8u101
• Windows Live Mail (2012 Mail-Client, can't handle certs without CRL )
• PS3
• PS4 Firmware < 5.00

Edited September 30, 2021 by Painkiller8818

[mike3821 67]

22 minutes ago, Painkiller8818 said:

Have you updated your iphone to latest firmware and also using the latest browser? it is not a cert problem, it is a device problem in most cases.

• iPhone 5 and above can upgrade to iOS 10 and can thus trust ISRG Root X1
• if your iphone is using iOS10 or above update your browser apps.

known incompatible devices:

• Blackberry < v10.3.3
• Android < v2.3.6
• Nintendo 3DS
• Windows XP vor SP3 (can't use SHA-2  certs)
• Java 7 < 7u111
• Java 8 < 8u101
• Windows Live Mail (2012 Mail-Client, can't handle certs without CRL )
• PS3
• PS4 Firmware < 5.00

Done all of this. I've issued a brand new certificate at a new domain name too. Still the same issue on my phone regarding certs.

As for app.emby.media, this appears to be happening on multiple browers, multiple internet circuits, etc. It just spins.

[Painkiller88 249]

4 minutes ago, mike3821 said:

Done all of this. I've issued a brand new certificate at a new domain name too. Still the same issue on my phone regarding certs.

As for app.emby.media, this appears to be happening on multiple browers, multiple internet circuits, etc. It just spins.

ok but this is strange, especially app.emby.media as it is not using Let's Encrypt so this could not be the issue. Have you checked the Date on your device?

[mike3821 67]

1 minute ago, Painkiller8818 said:

ok but this is strange, especially app.emby.media as it is not using Let's Encrypt so this could not be the issue. Have you checked the Date on your device?

I understand that, I'm just listing two different problems I'm facing. I'm also watching the forums at letsencrypt and somebody mentioned they get the same certificate trust issues on their apple product. (Hence why some of my family that has apple tv's are possibly failing. More to come there.)

As for https://app.emby.media just sitting there. Beyond me why it just sits there. I've cleared all cache on all my browers. I've also tried three different VM's with no history of going to this website. Lastly I've tried different Internet circuits. One LTE, my home, and over VPN.

[Painkiller88 249]

1 minute ago, mike3821 said:

I understand that, I'm just listing two different problems I'm facing. I'm also watching the forums at letsencrypt and somebody mentioned they get the same certificate trust issues on their apple product. (Hence why some of my family that has apple tv's are possibly failing. More to come there.)

As for https://app.emby.media just sitting there. Beyond me why it just sits there. I've cleared all cache on all my browers. I've also tried three different VM's with no history of going to this website. Lastly I've tried different Internet circuits. One LTE, my home, and over VPN.

can you try firefox on your phone? It should work as it ignores bad certificates.

[ebr 16178]

2 minutes ago, mike3821 said:

I understand that, I'm just listing two different problems I'm facing. I'm also watching the forums at letsencrypt and somebody mentioned they get the same certificate trust issues on their apple product. (Hence why some of my family that has apple tv's are possibly failing. More to come there.)

As for https://app.emby.media just sitting there. Beyond me why it just sits there. I've cleared all cache on all my browers. I've also tried three different VM's with no history of going to this website. Lastly I've tried different Internet circuits. One LTE, my home, and over VPN.

Hi.  If you bring up the browser console, are there errors there?

[Happy2Play 9780]

ebr beat me to it.

[mike3821 67]

6 minutes ago, Painkiller8818 said:

can you try firefox on your phone? It should work as it ignores bad certificates.

Same thing. I also just VPN into work and used a console PC i have setup there, and I get the same results going to https://app.emby.media.

Just sits there with the logo.

 

Edited September 30, 2021 by mike3821

[Happy2Play 9780]

2 minutes ago, mike3821 said:

Just sits there with the logo.

How long have you waited?  I have seen it sit there for say a minute, but don't believe I have ever waited longer then that.

Mine resolves but don't know if this error matters @Luke

[mike3821 67]

12 minutes ago, Happy2Play said:

How long have you waited?  I have seen it sit there for say a minute, but don't believe I have ever waited longer then that.

Mine resolves but don't know if this error matters @Luke

Sat there for minutes, maybe 10 while I was multi-tasking. It never comes up.

[Luke 42078]

5 minutes ago, mike3821 said:

Sat there for minutes, maybe 10 while I was multi-tasking. It never comes up.

Please supply the contents of the browser debug console. Thanks.

[mike3821 67]

7 minutes ago, mike3821 said:

Sat there for minutes, maybe 10 while I was multi-tasking. It never comes up.

Just tired at a family members house. Same results, the logo just sits there.

[mike3821 67]

[Q-Droid 989]

If you're still using LE certs on your server would app.emby.media have trouble connecting there? I don't use it but if app.emby.media is a proxy then it itself is a client which has to validate the encrypted connection. Is this the case?